Happy with service and product, and customers service as my parcel / product was stolen from the front of the property, after courier left it in a communial space, rather than to my personal doo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with the Horny Goat Weed Tincture promptly received from Napiers. I previously had to access it from the US at some cost since few other companies in the UK seem to produce a satisfactor... See more
Returned an item today that was unsuitable, didn't realise that would be possible. Emailed Lika who was so helpful and understanding. Napiers always go above and beyond your expectations. Thank you.... See more
I found these products at the shop in Edinburgh. Goodnight blend is gentle but effective on my chronic insomnia. Scottish Speedwell day cream is not a heavy cream so it does not weigh on my skin, an... See more
Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tiny Pot
The actual product appears to be of benefit, so far. Gentle and effective. However, the pot is tiny and when mine arrived I was going to contact Napiers to check this one hadn't already been opened, the pot is hardly full, disappointing, not sure I'd re purchase.
29 June 2026
Reply from Napiers the Herbalists
Hi Mike,
Really glad the product itself has been gentle and effective so far. On the pot size, our creams are dispensed by a calibrated machine which fills by weight and jars aren't always exact for the weight/volume, so the pot can sometimes look less full than you might expect even when the correct amount is in there. That said, if you'd like us to double check your order was correct, please do get in touch directly and we'll be happy to look into it for you.
All the best,
Arjun
Napiers Customer Service Team
An easy to use Web site
An easy to use Web site, good communication between ordering and quick delivery. Thank you.
The Rowan tree skin cream is lovely, I have very dry skin and it feels better already.
29 June 2026
Reply from Napiers the Herbalists
Hi Yvonne,
Really glad the rowan tree skin cream is already making a difference for dry skin. It's a lovely product. Thank you for the kind words about the communication and delivery too.
All the best,
Arjun
Napiers Customer Service Team
Very professional company
Very professional company. Bought Cramp Bark Tincture. Product labelled well. I have been experiencing bads cramps as reducing an antidepressant medication (one of the side effects) it has helped immensely. Will continue to use this.
8 June 2026
Reply from Napiers the Herbalists
Hi Jude,
Really glad the cramp bark tincture has been helping with such a difficult side effect. Managing that kind of discomfort while reducing medication is no small thing. Thank you for sharing that and we hope it continues to support you well.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Debi,
Thank you. High quality and fast delivery is a good combination. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Bugbuster insect repellent
Efficient service. Great prduct ... bugbuster insect repellent.
29 June 2026
Reply from Napiers the Herbalists
Hi Fiona,
Really glad the Bugbuster has been a good find. Efficient service and a product that works is all you need. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
good
excellent service even though I find the items I bought a little too expensive, the products are lovely.
29 June 2026
Reply from Napiers the Herbalists
Hi Yvonne,
Really glad the service has been good and that you're enjoying the products. The pricing feedback is noted and appreciated. Thank you for the honest review.
All the best,
Arjun
Napiers Customer Service Team
Napiers products are great
Napiers products are great, all products I have bought have been the highest quality and delivery is great too.
Highly recommend ⭐️⭐️⭐️⭐️⭐️
16 June 2026
Reply from Napiers the Herbalists
Hi there,
Really glad the quality and delivery have been consistently good. Thank you for the recommendation and the five stars.
All the best,
Arjun
Napiers Customer Service Team
It was a gift for someone else and very…
It was a gift for someone else and very much enjoyed. It is a lovely product, smooth to apply and a soothing and attractive product.
28 August 2025
Reply from Napiers the Herbalists
Hi Jane,
Really glad the gift went down well. Smooth to apply and soothing sounds like a good result. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Quality product and fast delivery
Quality product and fast delivery
Will use online website again.
23 June 2026
Reply from Napiers the Herbalists
Hi Sharron,
Thank you. Quality product and fast delivery is what we're aiming for. Really glad the website worked well for you too.
All the best,
Arjun
Napiers Customer Service Team
Ordered starflower cream
Ordered starflower cream. Love it. Really helps with my dry sensitive skin.
23 June 2026
Reply from Napiers the Herbalists
Hi Diane,
Really glad the starflower cream has been a good match for sensitive dry skin. It's a popular one for good reason. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
the delivery did not work
the delivery did not work, as it went to a neighbour but the person dealing with me was so so helpful and everything got sorted out
26 June 2026
Reply from Napiers the Herbalists
Hi Alison,
Sorry the delivery didn't go to the right place initially, but really glad the team were able to get it sorted without too much fuss. Thank you for being so understanding about it.
All the best,
Arjun
Napiers Customer Service Team
It gives you a positive hope that your…
It gives you a positive hope that your skin will improve.
25 June 2026
Reply from Napiers the Herbalists
Hi June,
That's a nice way to put it. Hope that positive feeling is backed up by real results as you continue to use the product. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Lovely company to deal with
Lovely company to deal with, very good quality produces, good value for money, I’d certainly recommend them, and I’ll definitely use them again
25 June 2026
Reply from Napiers the Herbalists
Hi Avril,
Really glad it's been a good experience all round and that the products have been worth the investment. Thank you for the recommendation and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Items bought online as a present and…
Items bought online as a present and sent to North of Scotland and no hiccoughs.
3 June 2026
Reply from Napiers the Herbalists
Hi Mary,
Really glad it all went smoothly and arrived safely up in the north of Scotland. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Always a great service from napiers
Always a great service from napiers, top quality products and I received an amazing free gift!
5 May 2026
Reply from Napiers the Herbalists
Hi Tam,
Really glad the service and products have been consistently good, and a free gift on top is always a nice bonus! Thank you for coming back and for the kind words.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi there,
On time and exactly as expected is what we aim for. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Napiers have it all
I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil & it warms the skin, great for self-massage, venatone - moisturising & effective, skin tone is much improved and foot cream - deeply moisturising.
Best of all, I'm not putting any chemicals on my skin & in my system.
Thank you Napiers for truly wonderful, clean products that deliver results.
28 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi there,
What a lovely range of products to have discovered. Really glad the ginger body wash, detox oil, venatone and foot cream have all been working well. Knowing exactly what's going on your skin matters, and it's good to hear the results have been visible too. Thank you for such a thoughtful review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Ian,
As described and on time. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Great products and wonderful customer…
Great products and wonderful customer service. Only issue was that neither Amazon nor Forever Young provided any tracking information- I would use DPD if I had a choice.
25 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi John,
Really glad the products and customer service have been good. Your feedback on tracking is noted and appreciated. We do use DPD for a number of orders and it's useful to know that's the preferred option when there's a choice. We'll pass it on.
All the best,
Arjun
Napiers Customer Service Team
Well organised and high quality
Napiers website is easy to navigate and ordering was straightforward, delivery was rapid and efficient. The shampoo is excellent!
23 June 2026
Reply from Napiers the Herbalists
Hi Elizabeth,
Really glad the website, ordering and delivery have all been smooth, and that the shampoo has been a good find. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.