Happy with service and product, and customers service as my parcel / product was stolen from the front of the property, after courier left it in a communial space, rather than to my personal doo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with the Horny Goat Weed Tincture promptly received from Napiers. I previously had to access it from the US at some cost since few other companies in the UK seem to produce a satisfactor... See more
Returned an item today that was unsuitable, didn't realise that would be possible. Emailed Lika who was so helpful and understanding. Napiers always go above and beyond your expectations. Thank you.... See more
Bought the eye drops and find they are so much better than the hylo ones I usually use. My eyes feel refreshed when using and doesn't leave any greasy feeling like my previous drops I used. I feel lik... See more
Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
Everything went very smoothly. It is really easy to order, no unexpected hiden costs, or boxes to tick. I was informed that my order would arrive in 4 to 5 days, but I got it in less than two. Thank you so much!
15 July 2026
Reply from Napiers the Herbalists
Hi Inesa,
We're glad the ordering process was straightforward and transparent, and even more pleased the delivery beat expectations by quite some margin! Thank you for the review.
All the best,
Rebecca
Napiers Customer Service Team
Hi Ladies were very helpful
Hi Ladies were very helpful, good advice and order sent out quickly. Will buy from you again. Yours Richard Moss
14 July 2026
Reply from Napiers the Herbalists
Hi Richard,
Many thanks for the kind words - so pleased our team could help and that your order was with you quickly. We look forward to seeing you again!
All the best,
Rebecca
Napiers Customer Service Team
Ordering was easy
Ordering was easy, arrived in less than a week, and did NOT have to pay a huge tariff like I did with my last order!
Wonderful packaging too👍🏼
14 July 2026
Reply from Napiers the Herbalists
Hi Maya,
So pleased the ordering process was smooth and that everything arrived quickly. We understand tariffs can be frustrating, and we're always working to find the best solutions we can for our customers wherever they are so it's great to hear you've had a better experience this time. We're also rather proud of our packaging, so lovely to hear it hit the mark!
Thank you for taking the time to leave a review.
All the best,
Rebecca
Napiers Customer Service Team
Fast service
Fast service excellent packaging
Cream smells lovely looking forward to seeing the benefits over the next few weeks
15 July 2026
Reply from Napiers the Herbalists
Hi Fiona,
Delighted to hear it arrived quickly and well packaged. A lovely scent is always a good start! We hope the cream does everything you're hoping for; do come back and let us know how you get on.
All the best,
Rebecca
Napiers Customer Service Team
Amazing service
Amazing service, friendly, knowledgeable and fast. Long time I haven’t seen anything like that ! 🌿
24 June 2026
Reply from Napiers the Herbalists
Hi Marta,
That's so kind, thank you! Friendly, knowledgeable and fast is exactly what we aim for, so it's wonderful to hear we delivered on all three. We look forward to seeing you again!
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Tracey,
So glad everything arrived promptly and in good order - many thanks for the kind words.
All the best,
Rebecca
Napiers Customer Service Team
Love the products and ethos of Napiers
Love the products and ethos of Napiers
Attention to detail, high quality, a great example in todays world❤️
15 July 2026
Reply from Napiers the Herbalists
Hi Carole,
What a great review - thank you for taking the time to share! Ethos and attention to detail are at the heart of everything we do at Napiers, so it's wonderful to hear that comes through.
All the best,
Rebecca
Napiers Customer Service Team
Products that can be trusted in their purity.
Products extremely good, and well packaged. Prompt delivery and excellent service. Can completely trust in the purity of their products.
1 July 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Carol,
Thank you so much - trust in the purity of our products is something we've held to since 1860, so that means a great deal to us. Delighted to hear the whole experience hit the mark!
All the best,
Rebecca
Napiers Customer Service Team
There was a misunderstanding with my…
There was a misunderstanding with my order.But once Customer Service aware rectified it to my total satisfaction .
Excellent company and product.
14 July 2026
Reply from Napiers the Herbalists
Hi Jackie,
We're so glad we were able to put things right for you - that's exactly what we're here for. Please don't hesitate to reach out if we can assist in future. Thank you for your patience and for taking the time to leave such a great review!
All the best,
Rebecca
Napiers Customer Service Team
Great service
Great service. Fast, well packaged and a great product. Exactly as ordered. 👍🏿
14 July 2026
Reply from Napiers the Herbalists
Hi Rosemary,
Thank you for leaving us a review. Always great to hear everything has arrived quickly, well packaged and is to your liking!
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Anne,
So pleased to hear you are happy with your order. Thank you for taking the time to leave a review.
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Karen,
Delighted to hear your delivery was speedy and everything was to your liking. Many thanks for the kind words!
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Al,
Pleased to hear the order arrived as expected - we hope your product does the job nicely! Do come back and let us know.
Many thanks for the review.
All the best,
Rebecca
Napiers Customer Service Team
Easy web page to use
Easy web page to use. Napiers is world renouned. Im originally from Edinburgh so know of Napiers as my grandmother and my family always went there instead of the doctor. Great service. Quick delivery
13 July 2026
Reply from Napiers the Herbalists
Hi Louise,
What a wonderful review to read - thank you so much for sharing that. A grandmother who trusted Napiers over the doctor is about as high a compliment as we could hope for, and it means a great deal to know that heritage still holds across generations.
So glad the website, service and delivery lived up to your expectations!
All the best,
Rebecca
Napiers Customer Service Team
First time purshase the products so far…
First time purshase the products so far impress with promt and well packed delivery .
To early to comment on the products so far which will give a honest review later but so far that the products came in dark glass jars which for me is a bonus
30 June 2026
Reply from Napiers the Herbalists
Hi Sharon
Welcome to Napiers, so glad your first order arrived promptly and well packaged! Our amber glass jars are a detail we're rather proud of, so it's lovely to hear that resonates.
We look forward to hearing how you get on with the products, please do come back and let us know!
All the best,
Rebecca
Napiers Customer Service Team
Lovely products- delivered quickly-…
Lovely products- delivered quickly- will continue to buy from your firm.
24 June 2026
Reply from Napiers the Herbalists
Hi Fiona,
I'm really pleased your products are to your liking and arrived in good time. Your continued support means a great deal to us. Many thanks for leaving a review!
All the best,
Rebecca
Napiers Customer Service Team
package replacement
I was delighted (when my package disappeared from my doorstep) when you immediately sent me a repeat order of the Capsicum & ginger warming cream - a product that I love.
10 July 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Felicity,
I'm so glad we could get a replacement out to you quickly. A disappearing parcel is always frustrating. We're glad it all worked out, and even more pleased to hear the Capsicum & Ginger Warming Cream is a firm favourite.
Many thanks for taking the time to leave a review!
All the best,
Rebecca
Napiers Customer Service Team
Outstanding quality …
Outstanding quality of herbal tinctures and well packaged. Just a bit of patience needed for delivery but still arrived within a week.
Thanks to the Napier Team, Marianne
PS
I wish they would add Arnica tincture to their range- so useful for sore muscles.
10 July 2026
Reply from Napiers the Herbalists
Hi Marianne,
Thank you so much for your kind words, we're delighted to hear the tinctures arrived well packaged and that you're happy with the quality!
We appreciate your patience with the delivery, and we're glad everything reached you within the week.
I'll make sure to pass on your Arnica tincture request. Watch this space! In the meantime you may find our Napiers Arnica Plus Emergency Skin Cream worth a look.
All the best,
Rebecca
Napiers Customer Service Team
Great products and service from Napiers
Delivery went as expected. Products perfect! Thank you.
8 July 2026
Reply from Napiers the Herbalists
Hi Pamela,
So pleased your delivery arrived smoothly and that your products are to your liking. Many thanks for your review!
All the best,
Rebecca
Napiers Customer Service Team
Good product at a fair price
Good product at a fair price, delivered on time, and packaged well.
8 July 2026
Reply from Napiers the Herbalists
Hi Jane,
Good product, fair price, on time and well packaged. Really glad it's all been straightforward. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.