Napapijri Reviews 

Great product completely let down by its refund/exchange process.

I would never order anything again online from this company.

Avoid at all costs very small sizing they do not exchange products. You need to re order at higher price. Poor after sales service long delays on phone, advisors hang up part way through calls. Unable to find orders or cancel them. If I could have rated Zero would have!!!! Products take too long to arrive massive delays.

Everything I have tried to add to my basket on this website, showing in stock and available, then changes to out of stock as soon as I try and pay. Customer services have said it's a glitch with their website they are working to resolve. But a quick look on Twitter suggests this isn't the case, and in fact it has always been an issue. I have literally tried over 10 different products, and the same message has appeared for all of them.

Totally awful customer service. Still waiting for two refunds which have never shown up in my bank account. Have been back and forth with customer service and never got told where my money is !!! They still owe me hundred of pounds - and I doubt I'll ever see it !!! Last time I'm ever making a purchase through them directly

5-7 day delivery, ridiculous as it is. Now in week 2 since ordering and tracking still says "with sender". Joke of a company

Got some good deals in the Black Friday sale. Arrived before scheduled delivery date. Keep in mind they are shipping from Czech Republic so be patient if your order isn’t at your house the next day..

Dreadful service,delivery was supposed 5/7 days still waiting after11days
Emailed customer service but no response

Appalling service. Over 10 days since order, no sign. Keep getting fobbed off by Customer 'Service'. Item ships from overseas although this isn't mentioned at order stage. Even so it doesn't take 10 days to send a top from Czech Republic, even in the current pandemic. Avoid Napapijri online!

Ordered from them many times without issues but this latest order will be the last, Website states delivery 5 to 7 working days Not a chance, Ordered on the 10th November told it had been shipped on the 15th only to try and track and courier still not got it so now on the 19th November and just been told by the customer service that it can take 5 to 6 working days for the package to arrive with the courier so how long is a pice of string to when I finally receive what I've paid over £450 for absolute shambles of a service.

Was using the link they sent to me to track the delivery. It said 5-7 working days delivery - which is very long by today’s standards - and on the 8th working day the tracking page said it would be delivered that day. It never came so I called them that night and they said it hadn’t left the depot yet and would be delivered tomorrow. I checked the delivery page the next day and at 11am it said the delivery was failed so they were sending the whole package all the way back to the supplier… I contacted yodel customer service who said they tried to deliver it the day before (which isn’t true as someone was there to receive it the whole time) and when I asked why they didn’t just leave it at the depot for me to collect they ended the whole chat. I contacted Napapijiri and they said it will be returned to them and I will get a full refund in 10 days time. No idea why no one told me anything and why they didn’t ask if I still wanted the package. Very bad experience all round - who knows if I’ll even get my refund now looking at some of these other comments… if I get a satisfactory resolution I’ll change this review. But their very poor communication and suspicious behaviour is hugely inconvenient and worrying.

Returns are a joke sent 2 items back only 1 refunded. Terrible company.

6.10 sent things, until yesterday the support answered, today a complete ignore, what kind of service? set up a normal connection how long can you wait ??

Frustrating customer service and retailer.
I am still awaiting return confirmation and refund for an order returned 2 weeks back. I have contacted them 3 times and have been told the refund failed and they have initiated a manual refund.
If the refund fails they should re-initiate the process and let the customer know, not the other way around.

Ordered a rainforest jacket from their site in early September for my birthday. Got a dispatch notice but no tracking available (via Yodel) and Yodel systems the package is still with the seller. No response from emails/tweets. Close on £100 with no customer service.

Order took 8 days but it was a big order clothes are true to their size and everything looks good.The clothes are very comfy aswell

I noticed that I only ever use trust pilot when I'm not happy with a service. So I thought I would post a positive review for a change. Excellent company to deal with. Their customer service is excellent. The person I spoke with was warm, helpful and knowledgeable and I actually spoke with a real live person for a change. Highly recommend.

Decent quality clothes although medium hoodie is slightly baggy. Took a bit longer than expected for items to arrive and would have been good to have been kept up to date with expected delivery dates/times, but customer service team were quite helpful and friendly when I contracted them directly.

Good product but delivery could have been better

Tried 3 times to book a return slot for my Yodel to pick up my Napapijri parcel and no one showed up once. Each time having to print off a new return form. Failing that I tried to take to the Yodel collection shop with a new returns label and that didn’t scan. Customer service just say they’ll give you a new label, which still doesn’t work. Glad it was only a £30 cap rather than one of their expensive jackets. I will not be buying from Napapijri.co.uk again. I’d strongly recommend going to one of their stores instead.

Okay so the actual clothes of napapijri are amazing and very good quality - however their delivery of using yodel is pretty bad. Bare in mind i brought on the 28th of May and arrived 9th of June so abit bad. Anyways the yodel tracking is pointless and will only tell you its being delivered on the day - not where Abouts in Transit it is.