Nandos Reviews 

The first time I went it was amazing, fast service and great customer service. This was the second time I went and it was exceptionally lower, I had to wait 45 minutes for my food, ignored my multiple staff members and when my food finally came it was cold. Very disappointed. Though the cleanliness was great and one staff member was lovely. Overall I will not be coming back to this location again.

Sinead/ shenae in the collanades branch and she was really friendly and professional. She made the experience very delightful and memorable adding to the good day!
She’s a gem to the company!!!

good overall food. Service was a bit slow depending on how many people work here but it’s busy because of how good it is. Bit expensive but generally good experience. Definitely recommend if you want to have a good night out with friends & family but also don’t mind waiting a bit of time.

Overpriced for an average meal now, that aside, I have ordered online via Nando’s directly for delivery and on numerous occasions items have been missing, I never complained before as it’s was either a side or a sauce and wasn’t worth my effort, however this time round the main meal was missing the burger it self! I paid £21.50 for the burger meal (that in itself is a ludicrous amount for a burger and some chips), when i reached out to request a replacement meal to be sent I was told that was not an option and offered to refund £12.75 for the burger only! I’ve paid an extra £5 in delivery fees for a service that wasn’t met. I requested for my delivery fees and to be refunded and the meal cost in full, this could not be done over the phone. Instead I was told to raise a formal complaint via their website which takes up to 5 working days. As a result i requested a refund of the delivery fee and a voucher for a meal as by the time this complaint was handled it would be too late to have a replacement meal. I received an email response confirming the £12.75 is the only refund they can provide and there wasn’t anything else they could do. Safe to say I’m taking this matter up with my credit card company now and I will not be wasting my money anymore on this rubbish especially in today’s economy. Reading the reviews on here, it’s clear I’m not alone to have suffered this terrible customer service experience. Mistakes happens, how a company decides to address the issue is what will make or break a business, they clearly don’t care about their customers.

Mauricio was helpful throughout our dining experience and nothing was too much for him when we asked. Thank you.

Harrison was excellent, he cleared up our table with minimal fuss and was nice to my children and made them laugh!! Thank you.

From Table 17 😊

Portion size has halved
If you mention to staff that they will offer a bit more
But I would prefer to get what I paid for ridiculous

For a multimillion pound world wide company they should be ashamed of themselves!! No phone handlers at customer service are never ever ever available they leave a stupid automatid message saying phone handlers only available from 12 to 2pm I e even tried numerous times and nought nothing no one available whatsoever they should be totally ashamed of themselves just pure money 💰 grabbers !!!

We had a lunch and to be fair it was tasty, but at £68 overpriced, the chicken wings should be renamed sparrow wings, they were tiny. As for the staff, miserable, not one person smiled while we were there, which tells me all I need to know about the culture.

I visited Nando’s Tooting last night for a family dinner… While we were waiting to be seated,,, I witnessed something quite disheartening that completely ruined the atmosphere…

A middle aged gentleman,,, who appeared to be dining with his wife,,, politely approached a nearby table to ask if he could use one of the sauces… It seemed like a simple and harmless request… However,,, the response he received was shockingly rude… The group at the table refused in such an unpleasant manner,,, showing no basic courtesy or kindness….

The gentleman quietly walked back to his wife,,, clearly embarrassed and saddened… It was honestly painful to watch… Moments like this remind you how a lack of simple manners can affect others and completely change the mood of an evening…

What made it even more disappointing was the contrast appearances may suggest sophistication,,, but true class comes from behaviour,,, respect,,, and kindness towards others… not from Louis Vuitton fake bags..

I genuinely felt sorry for the couple… A little politeness goes a long way,,, especially in shared public spaces like restaurants….
Last night was a reminder that not everyone understands that.…

Avoid the blue mall one in Gateshead Metro Centre, apparently I have to sit opposite my toddler when just the two of us and they refused to accommodate a seat where we can both sit. Crying toddler as she wants to sit near her dad…absolutely mortified. Had to walk out.

Didn’t get server name but he was eastern Asian. Mortified!

Had a good time at the Salford Quays restaurant, thank you!

I am extremely dissatisfied with my recent order from Nando’s (Order No. 0696, Reading Gateway). Not only were items missing from my order, but the customer service I received when trying to resolve the issue was completely unacceptable.
I had just come off a 10-hour flight and was relying on a straightforward, complete order. Instead, I was left dealing with missing items and unnecessary stress.
I then spent 15 minutes on the phone to the restaurant, only to be passed from pillar to post with no one taking responsibility or offering a proper solution. The only option given was a refund—there was no attempt to redeliver the missing items or resolve the issue in a timely and practical way.
This is particularly disappointing as I have ordered from here before without any problems, which makes this experience even more frustrating.
Overall, this shows a clear lack of customer care and accountability. I would expect a much higher standard of service, especially in situations where an order has not been fulfilled correctly.

Dirty cutlery. I rejected most of the cutlery they had out, maybe 20 knives and almost all the forks. Some had large lumps stuck on them, others were just peppered with smaller particles.
The online ordering means their staff don't get tips, so I guess they don't care about service levels because what is in it for them? I would not tip here because the staff are not giving service. Usually, if the staff are friendly and the service is good i'll tip up to 20% (That's a lot for in the UK). Most of the staff looked like they had lost the will to live with no eye contact, no smiles, they were all looking at the ground except we did get a nice welcome by one member of staff (maybe she is new?), but from then on it was clear no-one cared.

Overall, i think the order process is really bad, and it didn't really work as in the end i had to go to the counter to order as the app kept rejecting the credit card payment.
As we left the staff ignored us, i think they were probably embarrassed about how bad Nandos has got.

Food was served promptly and was of a very good quality. Our server (Rana at Middlebrook site) went over and above to look after us. She was attentive and helped explain the ingredients. She is an asset to your business.

Very expensive and was cold when it arrived, driver wasn't very friendly! Wont be having again

We would like to give our Compliments & say a Huge Thank You to both amazing Manager Kledi & Daniel who served us today at Nando's Borehamwood. Kledi & Daniel were super friendly, professional & helpful from start to finish. I have anxiety & Kledi first greeted us with a lovely smile, which made us feel welcomed & valued as customers. Then Daniel presented the food promptly which was served hot, fresh & very tasty. Kledi, Daniel & the whole team work so hard & are a real credit to Nando's. The Excellent Service & quality food we received was Outstanding! Will definitely visit again. Thank you & Best wishes :)

Customer service is first class Precious helped me with my order right away. (Nando’s Colindale)

We had a lovely evening, table of 10. No problems in seating us even without a booking. Till assistant was friendly, cheerful and helpful. Kitchen staff member, Airidas, came out to check all our food was ok which was really nice, a nice touch. Food was quick and was lovely, tasted great and good portion sizes. Bottomless ice cream was nice and worth it!

Food was really good as per usual and our server Nara was incredible. What a lovely, helpful woman!

There was not enough peri salt on my chips, I felt betrayed by a brand I had come to trust for their quality and consistence.