NAE Vegan Shoes Reviews 

553
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more

Company replied

Rated 1 out of 5 stars

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more

Company replied

Rated 4 out of 5 stars

I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more

Company replied

Company details

  1. Shoe Store
  2. Boutique
  3. Fashion Accessories Store
  4. Handbags Shop

Written by the company

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Contact info

3.8

Great

TrustScore 4 out of 5

553 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(553)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great!

Quick delivery. Excellent shoes.

14 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Sean😀
It's so good to know you're happy with your purchase😉
Hope to hear from you soon😀
Neuza

Rated 5 out of 5 stars

love the shoe

love the shoe. Arrived as expected and seamless process.

6 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Vera😀
I'm so glad everything went all right🥰
Have a beautiful day 😀
Neuza

Rated 5 out of 5 stars

Positive experience

First time with Nae Vegan Shoes and I can only confirm a positive experience.

22 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Beatrice 😀
I'm so glad everything went all right for your first experience with Nae 😉
Hope to hear from you soon😀
Neuza

Rated 1 out of 5 stars

Unfit for Regular Use

I used it for around 3 weeks in the Eastern European winter, and I am sad to report that these are completely unfit for regular winter use. While are stylish and initially comfortable due to their true-to-size fit, they attract dirt and take bruises very quickly while the paint on the brown cuff padding starts degrading almost immediately. Worst of all, they are completely unfit for cold temperatures, providing essentially sneaker level insulation. I had numb feet after just 20 minutes of outside walking even with thick winter socks on. Comparing them with established and off-brand boots (both vegan and not) the difference in robustness is mind-boggling. I was very jealous for my girlfriend's Timbs and my friends' vegan Docs. Most annoyingly, the insoles are low quality and paper thin and prone to crumpling up under your foot while walking which makes them incredibly uncomfortable. Once the crumpling happens, it's gonna happen EVERY TIME you walk, no matter how much time you spend straightening them out right after and before use.

10 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Tomi 😃
Unfortunately the boots you bought are not the warmest we have and that's why you felt your feet cold and I'm sorry for that 😟
We have other models with a warm lining that would fit you better with the Eastern Europe temperatures 😉
But please send us an email and we'll see if there's a way we can help you with your situation 😉
Have a great day 😃
Neuza Oliveira

Rated 2 out of 5 stars

Not satisfied

The shoes are very nice and comfortable, but unfortunately not resistant. In fact the soles ruptured after wearing them just a few weeks.

15 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Giulia😃
I'm sorry you had a bad experience with your shoes😟
We'll pass that information to our factories so we can improve the shoes to help them last longer😉
But please feel free to send an email and I'll gladly help you with this situation😉
Have a great day😃
Neuza Oliveira

Rated 4 out of 5 stars

I love the shoes

I love the shoes! The look, the simplicity. However, even though I ordered the right size, the width was a bit narrow for my feet and it would have been too much work to get an exchange so I put items in my shoes to stretch them out and now they fit comfortably. So my suggestion would be to indicate that the shoes are narrow, so that people with wider feet would buy at least a size up to still be comfortable in them.

26 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ashanti 😄
It makes me so happy that you love your shoes 😄
I'm sorry if they were a bit narrow but thank you for the feedback, we'll work on it so that there's more information about the size 😉
Have a lovely day😄
Neuza Oliveira

Rated 5 out of 5 stars

Amazing vegan shoes!

The shoes are amazing and very good quality. Comfortable and cruelty free, that's everything you want from your shoes!

6 January 2023
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Chiara 😀
I'm so glad you're happy with your shoes and with our views of the world 🥰
Have a lovely day 😀
Neuza

Rated 5 out of 5 stars

the finest shoes i ever…

These shows are the finest shoes i ever had. They are solid but light-weighted. And offcourse: no animal killed

3 January 2023
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ellen 😀
I'm so glad you're in tune with our views 🥰
Thank you for loving our shoes 😉
Have a great day 😀
Neuza

Rated 1 out of 5 stars

Shoes are much larger than the size…

Shoes are much larger than the size listed. Attempted to return and was told that I would have to pay $30 fee to do so.

8 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ashley 😃
I'm sorry the shoes didn't fit you, sometimes, different factories have different size molds and that may lead to some differences 😟
As for the fee, since you live in a country outside EU, there are customs fees associated that we cannot avoid, that's why, unfortunately, customers from outside the EU still need to pay that fee 😟
But we're working with the shipping companies to see if there's a way to avoid this or at least lower the value 😉
Have a lovely day 😃
Neuza Oliveira

Rated 5 out of 5 stars

Great customer service and product

Great customer service and product, looking forward to buy again

4 January 2023
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Pei 😀
Thank you for your kind words 🥰
I'm looking forward to hearing from you again 😉
Neuza

Rated 5 out of 5 stars

Gift card

Bought a gift card. Everything went ok

22 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Marzia 😀
I'm so glad everything worked out all right 🥰
Have a great day 😀
Neuza

Rated 1 out of 5 stars

I have repeatedly tried to return shoes…

I have repeatedly tried to return shoes that do not fit. I was sent an email to register which I did. I received a reply telling me that the return information would be forthcoming. I have not received any return information. I have followed up with 2 additional emails with no response.

18 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Regina 😃
I'm sorry for this, we didn't receive your emails, otherwise I would have helped you the return process sooner 😟
But I've just sent all the information you need and I'm here to help in any way I can 😃
Have a great day 😉
Neuza Oliveira

Rated 5 out of 5 stars

great!

great! shoes are great!

14 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ivana 😀
Thank you, you're great 🥰
Have a lovely day 😀
Neuza

Rated 4 out of 5 stars

Boots

I liked the boots, although they are a bit narrow at the calves.
I think that the Webpage could be improved, to enable filtering by colour, size etc.

5 January 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Dubravka 😄
I'm so glad you're happy with your purchase, even though the boots are a little narrow, but with time they'll loosen enough to fit perfectly 😉
Thank you for your feedback on our website, we've already started working on those improvements 😉
Have a great day 😄
Neuza Oliveira

Rated 5 out of 5 stars

Beautiful boots

Beautiful boots. I will definitely buy from NAE again. What a great company!

8 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Steph 😀
Thank you for choosing us 🥰
Have a nice day 😀
Neuza

Rated 5 out of 5 stars

I ordered Luna black loafers in two…

I ordered Luna black loafers in two sizes because I have never ordered before from Nae and I’m also in between two sizes. I kept the larger size cause it felt more comfortable for my feet. I wore them to walk around the city and I couldn’t be more satisfied with them. They are warm, comfortable and so so cute. Definitely recommended!

1 January 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Sanja 😀
I'm so glad you're happy with your shoes 🥰
Hope to hear from you again 😉

Neuza

Rated 5 out of 5 stars

Beautiful cruelty free shoes

Beautiful cruelty free shoes, well packaged and delivered in good time.

19 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Kylie 😃
Thank you for loving our shoes, i'm glad you're happy with your purchase 😉
Have a lovely day 😃
Neuza

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