The UI could use a lot of improvement. Whenever I went back to a page everything would be refreshed so if you searched something beforehand it'd just be gone. The same problem occured during checko... See more
Company replied
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See what reviewers are saying
I am an expat in Switzerland and I would appreciate if there was an EN language option. I am a new customer and it was said that I get the free delivery if I order through an app and this wasn't tru... See more
Company replied
I've been using Myprotein for a while now and I'm highly satisfied. The supplements are top quality, there's a huge selection, and delivery is always on time. A must-have for training, highly recommen... See more
Company replied
Everything perfect you should just translate the swiss website in french and italian (as they are national languages too) or at least in english. Also for some product they are multiple colours but th... See more
Company replied
3.8
Great
3K reviews
Asks customers to review
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Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
You will be taxed import tax
It’s a swiss domain, in SwissFrancs - I thought I’m ordering in Switzerland. Imagine the surprise once I received the import taxation invoice for my order.
Myprotein answered that I haven’t cover these costs although they’re not stating that they’re delivering from out of Switzerland.
Never going to order again here.
6 December 2024
Unprompted review
Reply from Myprotein
Hello Johann,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present, I am unable to locate your account. Could you please update your review to include your order number or a recent order number? Alternatively, you can contact us through your account.
Kind regards,
Joe
Customer Relations Executive
Good company and products
Good company and products. Only thing to upgrade is the different languages on the website and that when I open the "contact' option it shows an error message.
4 December 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The UI could use a lot of improvement
The UI could use a lot of improvement. Whenever I went back to a page everything would be refreshed so if you searched something beforehand it'd just be gone. The same problem occured during checkout.
The overall looks of the app could be a little bit more polished as well.
Another thing I didn't like was how everything was significantly cheaper in other regions, but much more expensive in Switzerland.
Outside of that yeah, pretty good prices for a black Friday deal, though I have yet to try the products themselves.
29 November 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
It was a nice experience got referred…
It was a nice experience got referred through a friend. Great system for ordering.
Just hoping to receive my order faster.
29 November 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy purchase
It was very easy and clear. I hope I receive my order in the estimated time.
28 November 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
DO NOT ORDER!
I ordered, paid, and gave all the details needed; 10 days later, there was no delivery, and some emails saying to start finding and calling for your parcel. I paid for delivery checked my data, and all is correct, and I decided i am not paying to look for a package they should have delivered and managed themself. Contacted support, they advised me they cannot help me, there is a link i might get help. No other offer of resolution. I submitted a chargeback because obviously, my refund request would not go by as it should. Very disappointing, this was a test purchase. Do not purchase from this site, even if it goes well. the lack of support and customer service once you need help would make you realise i was correct.
7 November 2024
Unprompted review
Reply from Myprotein
Hi Galya,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Very cute clothing pieces
Very cute clothing pieces, nice and normal prices, love their clear whey because I am lactose intolerant. Will keep buying from you!
2 November 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Languages
I live and ordered from Switzerland. They have 3 other official languages aside from german. Here not all speak german. Impossible to change to english, french or italian without changing the location.
1 November 2024
Reply from Myprotein
Hello Victor,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Joe
Customer Relations Executive
Loved the variety of products provided
Loved the variety of products provided. I came here from UK and was always loyal to Myprotein. I also like the freebies provided.
3 October 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The website should have an English…
The website should have an English translation (or at least French for Swiss customers)
1 October 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Wrong information on order
Wrong information on order. It says 2.5 kg, but delivery confirmation only says 1kg
28 September 2024
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Very Disappointing Experience
I ordered (order #606277307) from Myprotein Switzerland, expecting delivery in 3-5 working days as stated during checkout. However, the order took 8 working days to arrive, and I was charged an unexpected border tax, which was not made clear when placing the order. I later found out that shipments still come from the UK, even though I ordered from a Swiss website, leading to additional fees.
The lack of transparency and misleading information on delivery times and charges have left me very frustrated. I shouldn't have to search through the website to find hidden details that contradict the information shown at checkout. Overall, this experience was disappointing, and I won’t be ordering from Myprotein again.
25 September 2024
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order
number to enable us to reach out to you directly.
Regards,
Jess
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Please translate the full Swiss website…
Please translate the full Swiss website in French and English. German version is painful and demanding much more effort to understand than a full IronMan.
25 August 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Website only in German
When using the website in Switzerland, the only available language is German.
There are other official languages in the country that could be considered (French, Italian) or make the site available in English.
14 August 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
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