Myphotobook Reviews 

When did the company stop delivering to the USA. I uploaded my new book but the company would not accept my order until I put the correct country in, but there is no USA. Received an email today that read we do not send to your country.

I have been using MyPhotobook several times over the years and have to say that their photo books are of great quality, the software comprehensive and customer service great. They also turn orders around very quick! I’m a very happy customer.

Ordered a large photo & a A4 photo book.
Arrived in 8 days & could not be more pleased.
Would not use any other site…Perfect..!
Did have a minor problem about 4 years ago, but that was resolved to my total satisfaction.
Can’t fault them at all.

I ordered and paid for a Photbook on the 3rd December. It still hasnt arrived 7 weeks later. I have been emailing but getting nowhere. The customer service us abysmal. Anyone know an irish no you can ring? There's supposed to be Myphotobook.ie. The reply means nothing. What situation? IT'S not Brexit the comoany headquarters are in Germany. Yesterday I got an email from them saying my order was returned because I was not known at the address!! I've lived in the same house and town for 35 years. Even my name would have found me.

I ordered a giftbox for my boyfriend, 16th of december and It would arrive at the latest on 28th of december.

I understand that it might have been delayed due to christmas, but I still have not got my gift and i have written to support many times just to get some response to where my package is.

No answer at all, just one where it says that ”my project” can’t be saved more than 14 days. But I got an e-mail with a shipment confirmation, so I do not understand what has happened and customer service is non responsive.

Disapointed!!

UPDATE: As you can see from their reply on here they told me to wait for a response. I waited another week after they replied here and still NOTHING. I sent in another email on the 27th (No point for Christmas gifts now but they have my money while I haven’t received anything…) and it’s now the 4th of January and still no response (although they claim to reply within 1 business day) and I cannot get through on the phone either. It keeps saying it’s busy and immediately cuts the call off telling me to try again later, not even an option to hold. Don’t buy anything from here they’ve just stolen my money and won’t even respond. Worst customer experience ever!

I just want my money back at this point I don’t even care about getting the mugs now. If someone from myphotobook is reading this PLEASE get in touch with me it’s impossible to contact anyone!

Sorry - another poor review. I ordered on 14th with delivery due by 21st. I have no tracking number and zero expectation that I’m going to see the tins I ordered. As with many others I’m left really disappointed, spending more money and chasing.
I did manage to speak to someone but she basically said give it 16 days and then I can either have a refund or new product and made me think my problem was VERY common.
I didn’t realise I was ordering from Germany but if they can’t fulfil or get reliable deliveries to the UK they shouldn’t promise or market here. Really fed up.

The quality of the book is lovely. The only reason I have given 3 stars is because I originally had an email on 23 November to say my order was on its way. It is today 29th December and my book has just arrived. I wrote 4 emails, Twitter messaged and Messenger messaged customer services with no response. Eventually my husband got through via phone and the chap who dealt with him was very apologetic and on checking his computer said the original order had been lost and he arranged to reprint and send the one I received today. Like I said, the book is lovely and I might possibly use them again. They did sort it in the end. They just need to be a bit more proactive replying to emails!

will Never use or recommend this company again.

software is buggy and gives faulty results
photobook cover is cut off; am told it's my fault, even though software did not give any warning/error; appalling; destroyed a xmas present and now it's too late to go elsewhere; will never use again; do not recommend

After 60 hours of work I tried to uploaded my photobook and got a server error. I emailed and messaged but no response. Phoned again and was told that my App had been discontinued and that I would have to start again with new App. I did this and after 50 hours I was ready to upload again but NO! This time 'pictures are missing'! Every pic is jpg and the right size. I can't get help. I was told to email during a telecon and I did but no response. This is my eighth photobook and I have never had a problem before! I am 75 and the stress will see me off!!
THANK YOU FOR THE REPLY. MY WHOLE POINT HERE IS THAT I CANNOT ADD MY PROJECT TO THE CART. IF I CAN’T ADD IT TO THE CART I CANNOT GIVE YOU A TICKET NUMBER!

I am so fed up with myphotobook. I ordered an A3 book for a wedding gift and it arrived with a couple of minor issues. I have contacted them by phone and email regarding the problem (and late delivery) - Sadly they just dont care, shockingly bad customer service, stroppy phone rep, NO response to a genuine concern. I assumed that a German company would be on the money for customer service but sadly I was mistaken. The customer service is like something from a 1970s sitcom except it's just not funny.

I have used myphotobook in the past. The quality of the books is good, however there are many newer companies now offering the same quality at a better price AND with the added bonus of quality customer service. I will NEVER use myphotobook again.

Customer service appalling. When I requested to cancel my order less than 30 mins after ordering, they refused and apparently have no cancellation policy. The lady on the phone was aggressive and rude and extremely unhelpful. Avoid this company.

Review of A4 Hardback photo book. Very pleased with the results, I will use them again. Just be wary of the print margins when assembling your book, as they do pinch at the spine. If you stick within the recommended margins you should be fine. Ta!

Always a good experience with myphotobook. Fast service and good quality.

Poor quality finish, and lack of response from customer service

I ordered 3 tins with a family photograph and title on the lid. I was worried about how well it would come out, but was absolutely delighted when it arrived in the post as were the recipients of the tins. I would certainly use this service again.

My book was for my granddaughters 30th birthday and it was absolutely perfect. She loved it. The quality of print was beautiful and being able to add little creative pics from the site made it fun.

I really enjoyed the process of adding photos and positioning them. The app was very easy to use. The hardback was requested with glossy pages. The printed book came very quickly and was lovely. I also order the box of photos and this was a perfect gift.

I found it easy to design my photo book and am very pleased with the quality of the print and production.