Myphotobook Reviews 

I have now ordered 3 times from My Photo Book. When I placed my first order I was hesitant. It was the only company I could find where I could have 200 pages in my book. However, reviews were bad!

I decided to take the risk. As people said, there were no emails relating to dispatch. Consequently, it was a relief when my order arrived in good time.

I was happy with the quality and placed a second order for a slightly edited version of the book. Again, no emails but the product arrived and once again I was happy.

I have just received my third order, another slightly edited version. On this occasion I was emailed about the order and provided with tracking details. Tracking, albeit in German, was very detailed and, for the third time I have been pleased with the product.

I will use the company again.

Watching the tortuous delivery journey via UPS is like watching Race Across the World (in real time). Unless you're ordering six months in advance I'd avoid this company like the plague.

Have used photobook for 20 years but this latest software update is dreadful. You have to upload photos to their site and then photos appear in completely illogical order (even though in theory they should be in date order) and sometimes not shown at all even though uploaded. Struggle to complete my album it was so clunky, struggled to order as "buy now" button didn't seem to work and then tried to leave a review on their site but the submit button would not work!! I'm not planning to use them again

Awful tool. Functionality is poor, with the locked features and inability to edit as easily as other companies. Then there is the reliability, where pages upon pages of the photobook just disappear despite being saved, wasting days of effort....and in any event, they are much more expensive. Get Photobox on a voucher day and its a fraction of the price. Awful awful product, and customer services don't care. God help me if it ever gets finished and I then also have the delivery problems of others.

Have used them in the past

Downloaded recent update

Spent 30 min of a 200 page project, completed 7 pages, then it just fails

Fails to allow me to adjust page layout, even though this has worked fine over 7 pages

Just wasted my time

Really disappointinted

Had to change email address after I ordered. They cancelled the order without communicating this. Reordered but had to pay a 2nd time with promise of a credit note valid 1 year. Emailed about my credit note and got auto confirmation on 17 November that my email had been received. Still waiting for an answer on 28th!

I decided to order some small desk calendars with my own art work. I ordered 5 to start with to see what the result was like. For the 5 small calendars it cost me £10.97 each. To say I was disappointed when they arrived was an understatement.

Following submission of my order I realised there was a visible margin on the front page. Noticing in their confirmation of my order it said ' if you notice a mistake please get in touch immediately.' I did - to be met with the response that 'in order to ensure fast delivery your order printing is already underway.

The delivery was not particularly prompt, the mistake was still there loud and proud on the font cover, the sheets are paper thin - and only 4 calendars arrived.

I have been in touch with them - and still have had no response.

I thought Vistaprint was poor - this is awful.

I prepared a photobook while on holiday in France in early July using local Myphotobook software on my Macbook. When I got home on 14th July I was encouraged to finish my project before the software was to be updated on the 15th July. When I tried to finish my project on the 14th access to the software had been cut off and I was advised my Macbook no longer supported the new version. I got in touch with customer services but was told I had lost everything I had prepared. Even if I have to redo the photobook online it would have been useful if I could have accessed my local project to help with set up and particularly the text around the photos. I can't tell enough how distressing this whole thing has been. I have always rated this site 5 star, but I am thoroughly disillusioned over this latest upset. When you give a cut off date stick to it. Don't switch off a day early.

absolutely dreadful customer service.

I ordered a book for my partner on 11th March so as to be sure it would arrive in time for Mother's Day. It still has not arrived and the order info just says 'shipped - no tracking information available'. I contacted customer services two days ago and have received absolutely no response. In fact, the only email related to this order I have ever received was the one confirming I had made it.

I've ordered a book from another company now and expect myphotobook to refund this order.

I will never use them again and I suggest you don't either.

Editing this to say: it's the 8th April, 4 weeks since I made the order. Still no sign of the item and I've had to initiate a chargeback through the bank. Still no response to any of the emails I've sent. Completely disgusting company - stay well clear.

Well, what didn't go wrong. Honestly it's such a long story but the things to note are they do not do quality control at all (even when reprinted due to errors in first print!) and their customer service is so so slow. The most frustrating company and I absolutely recommend you stay well clear. I wish I had looked at these reviews before ordering.

We went away on the holiday of a lifetime last summer. I have spent approx 100hrs creating an album for this holiday which has cost a fortune. I have also spent j to £1,000s on albums with this company.
When the album arrived, a vast proportion of photos were blurry. I anticipated that the odd one would be blurry but nothing like this.
I have a photo in the front and a different one in the back of the album - both photos have clarity and yet these photos are blurred in the album. It’s as though whilst printing, each page hasn’t had time to full download with clarity.
I have been in touch with the company and provided evidence of this issue and yet each time I contact, nothing is fine and they cut all contact. They have failed to respond to my last email.
This is very disappointing service. I have spent a fortune and invested hours to be left with a very substandard album!

I've ordered at least 10 books from this company over the years, and they've always looked great and arrived on time.

However, their customer service now seems non-existent and I'm worried about ever ordering from them again. I emailed them on 29th March, and have chased them twice, and other than recieving confirmation of email receipt I've had no answers at all. 7 weeks with no response is completely unacceptable, who's running this company?

Once again I received a book in a deplorable condition, the pages do not detach and are barely peeled off when the book is open (Order MPBFR10437798). There is no quality control in this company, even for a book costing €323!!! And every year it's the same thing, no improvement, we then spend hours managing complaints. Customer service NEVER answers the phone, there hasn't been any since December 2022, yet they put beautiful switchboard operators in photos on their home page, more false advertising, I'll let you test it for yourself 09 75 18 98 91. I am waiting for your response and the date on which I will receive a compliant book since I paid for it. Gilles Barrot

No reply. I made a calendar . It’s now Valentines Day. One sixth of the calendar is useless. There is no telephone communication. My emails generate a standard letter so to all intents and purposes they have cut themselves off. I am very disappointed. My only other experience with this company was very positive. I assume they are having some kind of logistical problem atm. I can’t recommend them.

My spiral bound photo book is very poor quality, cover is too soft and print quality is not great. It was not cheap at £60! I've had much better quality spiral photobooks much cheaper from other companies in the past. Very disappointed.

We have just received our Photobook in time for a Retirement and can honestly say it looks fantastic. After reading some of the reviews recently we were really worried it wouldnt come in time but are really pleased with it. Each page looks quality and the book overall is amazing. Not sure if there have been issues with the company recently but my experience thankfully has been a great one.

Ordered the photo print gift tin from this company on several occasions, and every time the product has arrived with issues - scratches, dents.

The items were clearly printed badly, then further damaged on transit due to a complete lack of any sort of protective padding or packaging within the box they were shipped in.

Emails to the company informing them of this await reply for around a month before any sort of reply, even after around 3 months, I have not received any information on how to return these items or how to receive undamaged replacements.

It's such a shame, as this could be a great product if they just sorted out these little flaws in their production and shipping process which leads to damaged items arriving every single time.

Been waiting since 16th Aug for delivery of my photobook. Only way to get in touch is via sn email address, 4 emails sent requesting an update but as yet no response at all back.

After an app update, the app keeps and crashing and will not open potentially losing hours of working an a large photobook. The customer service is non existent, after raising a ticket over 1 week ago no response. Unfortunately my experience seems to echo the other reviews when it comes to customer service.

Update:
Ticket reference: 20784566
over 2 weeks now and no reply

The best thing we've bought for ages! This is the second time we have used myphotobook to make up a hardback compilation photo book for a 21st birthday, and we were really pleased with it, again. We chose a hardback A4 size, with glossy photos, and the book is excellent. You can organise the photos in many different ways and different sizes within a page. It does take a minute or two to really see how the photos can be arranged, but once you get your eye in, you can have a lot of fun getting your pictures just as like.