Petsies Reviews 

Waited a couple of months just to get a stuffed animal that didn't look anything like my dog. My wife videoed me opening the box with two friends. You don't want to see it. Everyone, mostly myself was in utter disbelief. I was able to get my money back and they never kept their promise to send a pillow with my dog on it to make up for their mistake. I just wanted what I paid for and got scammed. Time wasted and at least after 3 month they refunded my money. But in all that time wasted!

Our Shih Tzu passed away so I ordered a Petsie as a way to remember him. They emailed me asking for more photos than the original 4 requested on the order form and I sent 10-15 additional photos. They got the colours right but the face looks like a really rough Shih Tzu. I at least expected it to look like a Shih Tzu, the rest would have been bonus but they greatly failed at capturing a Shih Tzu face. A correction is $75USD which I will not be paying on top of the $200USD+ so this is going in the live and learn bucket.

Don’t waste your money to get a product over $250 to be disappointed. My box arrived damaged and the plush was not wrapped. I had a proof and the image from a distance looked ok and when it arrived i cried. Not crying about the resemblance but cried how sloopy and choppy the checks were. Hard to tell when the face is white in that part. They have poor customer service and said that I should have asked for a close up shot and we don’t do refunds. That plush has been sitting in the box since I received it. HUGE disappointment and would not recommend them.

They definitely should not be charging $200 for what they send out! I had to send my petsie back in for repairs adding another $30 to the cost. My cat had a very thin long nose and what they originally sent was a normal size cat nose. There response was they did give it a longer than normal nose but I can send it back and the can take some stuffing out. Once they were done they sent a picture saying that was all they could do. I'm very disappointed and will never use petsies again.

This was so upsetting very disappointed and want my refund back! I waited 2 months to be charged 80 for a small magnet with basically 2 cotton balls glued to it. Super crappy never again!!!!!!!

Customer service could not have been worse. I paid nearly $400 upfront for a custom stuffed animal of a recently-deceased pet and submitted half a dozen photos, carefully curated to show all the pertinent details and angles of the animal.
I would have paid more but for a coupon, which I believe is the critical aspect to the remainder of the interaction: since I suspect many others also utilized the coupon in anticipation of a holiday-season gift, the company was trying to find ways to spread out their production timelines.
In my case, they sent an email asking for a picture of the animal's back feet (he had spinal issues and usually wore boots). As I was traveling at the time, I did not realize the question until I received a reminder email a week later. Of course, the company had all of my contact information, so if it had been a truly pressing situation, they could have called me much sooner.
I immediately responded with a photo as requested and asked whether they had continued work on the project in the interim since the particulars of the back paws were hardly showstopping, especially since I had already been asked to and selected many of the relevant aspects (hair length and color, toe-pad color, etc.).
They responded that the 6-week delivery expectations they had advertised were never guaranteed, but -- more importantly -- refused to commit to maintaining the original schedule, no matter what it had been. This went on back and forth for several days until they unexpectedly, unilaterally and without my approval abruptly announced they were cancelling the order and refunding my money. (Of course, they did not offer to compensate me for the poor experience or my wasted time and loss of the use of my funds during that period, but whatever...)
I would note that they didn't even provide a receipt to track the saga until I requested one days later when the refund didn't seem to match the original expense.
When you ask $400 for a stuffed animal, you have to differentiate yourself on customer service... and this company did not. In the end, I'm glad to have discovered these issues early in the process rather than later when my only recourse would have been to accept whatever excuses they wanted to provide.
EDIT: to respond to the below:
"Our goal is always to reply quickly and to do our best to make your ordering experience a good one from start to finish."
-- if this were so, they could (and should) have called me.

"For your order, we had some questions about which photo you wanted us to reference for your dog’s smile, and we also needed to see the back paws as they were covered in the original photos. While we waited to hear back, unfortunately the creation time will likely increase as we were not able to move forward."
-- this is the first time anything related to the pet's "smile" was mentioned, so that's news to me. And again, you didn't have to wait - you could have proactively contacted me through any other means at your disposal.

Since you weren’t happy with that process, we went ahead and cancelled your order and then fully refunded the price of your Petsie.
-- again, what I was unhappy with was your inability to commit to your original timeline due to delays you caused. I'll note that nowhere in here do you refute my suspicion that you concocted this delay purposefully to smooth out your production schedule.

"I am sorry we weren’t able to make a Petsie for you this time, but we would love to be able to make a custom stuffed animal you in the future!"
-- I question the veracity of this statement given the speed with which you decided to cancel my original order.

Our cat died and my 8 year old daughter wanted a petsie to cuddle with, so she could feel like she was cuddling with our cat again. Well, the first thing she said when she opened box upon the much-anticipated arrival was, "it's crusty!" She hugged it because it definitely looks similar to our cat, but then she was upset because it wasn't soft at all. The fur is crunchy. I wrote the company but they said it's more for display, but what 8 year old wants a stuffed animal to set up just for looks? This was $200 and we can't do anything with it. I don't want to display a likeness of my dead cat, I wanted my kid to feel close to my cat again.

Petsies staff were very patient in working with me, and listened to all of my detailed requests and corrections throughout the process. They were expedient and courteous in their correspondence; so long as your corrections are made in good faith they will work with you as much as possible.

Dear Petsies! My beloved cat that you made for me arrived on 19.08. I cried when I held him... my same Meda.. the only thing I would say is that his eyes are a different color, my cat had green eyes and you put them in yellow. Everything else, fur, body, shape, everything is the same! I'm fascinated. Thank you for making this time easier for me since my cat left us.Now it's easier to bear the fact that I don't have him anymore, with your help it's as if he's still next to me. Thank you from the bottom of my heart

They were amazing in recreating my very best friend! I bawled when I took him out of the box. I got to see him again. They are amazing at what they do!

As soon as I received my petsies box and opened it..Jazi our baby girl was with us again.
It’s been a month now since we had to say goodbye, which has been our hardest yet..
We cannot thank Petsies enough for your effort, care and your artistic handcraft work for capturing her essense and bringing her back to us to cuddle and talk to on the harder days.
My bestie walked in and become startled thinking it was actually Jazi girl in the room..as did my mum and other friend..who ask if we had taken Jazi to a Taxidermist (lol).
I even added the heart beat option as our Jazi had a heart murmur but I wanted to honour her beautiful heart full of love. Everyone loves this feature!
From the bottom of our hearts, Thankyou for your love, time and care of recreating our girl.
From Jen, Duane and spirit Jazi.

We had to make the brutal decision to put our beloved dog “Thor” down earlier this year. It has been an huge loss for us these last few months but ever since I was looking at sites to perhaps get a replica to surprise the family with, and when i saw Petsies it was an easy decision.

They took great time and care when designing him and were always asking for feedback and any specific features that I would like to be added. I chose to get a sneak peek so I can see the design before being shipped and it is a great choice as I got to make any tweaks to truly make it the best it can be. The artists were always patient and helpful as they truly wanted to support.

The plushie arrived yesterday and we were all shocked to see how accurate it is and how much thought and care went into the design. I also chose to get the voice recorder feature as I had a video of him barking and wanted to see how it would sound. I’m pleased to say that it is easy to record and it sounds exactly like he did.

A huge thanks to everyone from the Petsies team, we are delighted with our plushy and highly recommend this site for anyone wanting to recreate their beloved pet.

Thank you!

Kind and thoughtful communication. They do get back to you when you email them.

This is my second time ordering and I couldn't be more happy with what I got! I recommend Petsies to anyone!

These same to take a long time ordered on the 30th May arrived 10th August after a internal shipping issue I'm pleased to finally receive my petsie of my Charlie who I Lost on the 8th May I took the Sneak Peek as it was coming from overseas to the uk 🇬🇧 they work out quite expensive I choose the 16 inch .and must say the likeness is Extremely good i was concerned they woundnt match his shades of brown and face and markings they didnt let me down ..The missing star is for the shipping issue as this was delayed for a month some error made on internal dispatch stoped it going though customs .and it was returned to the shipping depot before leaving for the uk .I think it was something to do with the parcel weight and customs duty which I paid taxes at checkout shouldn't have been this issue. BUT LUCKILY AFTER SEEING THE TRACKING STALLED RETURN TO SENDER I CONTACTED PETSIE CUSTOMER SERVICE AND THE ISSUE WAS CORRECTED SHAME IT WILL NOT ALLOW ME TO ATTACH PHOTO'S HERE OF MY RECEIVED ITEM AS I AM EXTREMELY PLEASED OVERALL its Beautiful Thankyou and The lady at customer service was very helpful thoughout ..Charlie would have been 15 on the 18th August..

I had Ryder, my little furry shadow for 15 years and I had to make one of the hardest decisions ever. When I saw the ad for Petsie I had to get one. I am disabled and live alone so I can't have another pet and what I received is just as good as having another pet. The care that went into the making of Ryder is remarkable, my carer even got a shock when she saw her sitting on her favourite chair. Thankyou for your dedication to recreating a memory.

My dog loves her pet. She is a Weim and they usually destroy toys but this is very robust and has survived.

I ordered a Petsie for my son. The process was easy and the communication between customer service is excellent. They respond quickly. Received the Petsie and the quality and workmanship is worth the price.

Petsies made the most perfect replica of my cat. It's obvious there's a lot of talent and integrity there, because they were conscientious enough to put the little bruises on his nose that were there in the picture I sent. Everything was perfect. I'm 100% satisfied.

We tried a few different companies to get a replica of our sweet cat who passed and petsies is far and above the best one. Everyone who comes to our house comments on it. The artists take their work very seriously and it shows. I am forever grateful for the care and beauty taken to ensure our replica was perfect.
The communication with the company was superior as well. Our stuffed "smokey" will forever be treasured by my family. It feels good to hug him again even if it's a stuffed animal.