Petsies Reviews 

294
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers praise the incredible attention to detail, noting that the custom plushies capture their pets' unique likeness perfectly and bring genuine comfort during difficult times. People love how lifelike and soft the finished keepsakes are, making them wonderful and deeply meaningful memorial gifts for families. However, some customers also noted that the items were extremely expensive and unfortunately did not always resemble their original pets. Some reviewers were not happy with the very high return shipping costs and felt they had limited options for resolving issues. A few consumers additionally mentioned that the overall quality did not match the steep price tag.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing a sharp division in customer satisfaction. While... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the incredible attention to detail,... See more

Price

Users describe negative interactions with price, noting that the items are way too expensive and not worth... See more

Value for money

Consumers find value for money to be quite disappointing, frequently describing purchases as a massive waste... See more

Order

Reviewers express mixed feelings about their order experiences. Some consumers highlight issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will... See more

Company replied

Rated 4 out of 5 stars

Daisy looks great, a little more shaggy than I thought she'd be but cute all the same

Company replied

Rated 5 out of 5 stars

The Petsies crew did a wonderful job creating a plushie of my recently passed dog. They clearly paid extreme attention to detail with the many pictures I sent them and the few tweaks requested after t... See more

Company replied

Rated 5 out of 5 stars

Losing a pet is hard. Losing a pet who was more like a family member is gut wrenching. After I lost my little yorkie Bella, I just wanted her back. I wanted a reminder of what she meant to our family.... See more

Company replied


Company details

  1. Toy Manufacturer

Written by the company

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Contact info

3.8

Great

TrustScore 4 out of 5

294 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(294)

46 reviews in the last 12 months

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Rated 4 out of 5 stars

Received package

Received package. Spent over a week at a post office just miles from me. Don't know what was up with that.

12 March 2025
Petsies logo

Reply from Petsies

Hi, Robert!

We're so sorry about the issue with the post office. We are not sure why they held it, either, but we hope you loved it when you received it nonetheless!

Rated 4 out of 5 stars

Over all happy with my purchase

Over all happy with my petsies experience. I understand the product wasn't going to be an exact recreation of my pet but there were a few minor things that would have made the experience better. When going through the options (ears up, ears down, ect) I had selected pink toe beans and he came with black, not a huge deal. Some of the markings/color were off and the head was a bit small, but other than that, it was well made for a handmade, customized, plush of a beloved pet. I enjoyed receiving the updates and my plush pet now resides in my dogs sweater by my pillow.

12 March 2025
Petsies logo

Reply from Petsies

Thanks so much for leaving the review, we're so glad you're happy with your Petsie overall!

With that being said, we are so sorry about the issue with the toe bean color. Please reach out to support@mypetsies.com so that we could try to find the best solution to make this right!

Rated 5 out of 5 stars

Authentic looking markings

Authentic looking markings, attention to detail. Probably the most accurate representation of my pet available on the market besides a taxidermist.

12 March 2025
Rated 2 out of 5 stars

My stuffed animals face looked nothing…

My stuffed animals face looked nothing like my dog. His body however was identical. I uploaded 6 pictures and several of his face but he came out looking like a wolf with a long snout verses a pug face. When I did receive email updates I was only seeing one picture come through on the email so I'm curious to know if the other pictures uploaded. If they didn't, I would have loved to have been contacted, especially if they saw on their end that they had no facial pictures of him. I was unsure how to go back in to see if they received the pictures that I saw uploaded when I completed the purchase.

12 March 2025
Petsies logo

Reply from Petsies

Hi Jennifer,

We're truly sorry to hear that your Petsie didn't meet your expectations. Our mission is to create something special that honors your pet's memory, and we want to make this right for you.

I wasn't able to find an email from you just yet, so if you haven't reached out, please send us a message at support@mypetsies.com. Our team is here and ready to help!

We look forward to hearing from you and answering any questions you may have.

-The Petsies Team

Rated 5 out of 5 stars

Great experience!

I loved the updates I received about the progress of my petsie. The finished product is perfect, I am very pleased with the results. I would definitely use petsies again.

12 March 2025
Rated 1 out of 5 stars

Total disaapointment and waste of money!

I ordered the replica stuff animal doll because my baby just passed away, sent them tons of pictures, got it yesterday and it didnt look like my dog at all, the only think thats look the same is the color ofthe hair, total dissapointment and a waste of my $235 !! the pillow is good since they just print the exact picture on the pillow. will not recommend on the doll and will not order again!

12 March 2025
Petsies logo

Reply from Petsies

Hello Hkur,

We were surprised to see your review, as our customer service team did respond to the emails you sent us. We haven’t seen a response yet on how you would like to move forward with the situation.

When you have a moment, please email us so we can work toward a potnetially resolving the issue so that we can better meet your expectations.

-The Petsies Team

Rated 5 out of 5 stars

We lost our pet earlier this year and…

We lost our pet earlier this year and wanted to memorialize him in a unique way. The finished product is so amazing. My kids immediately treated him as if he were our beloved dog. I wasn't sure if it would be the right choice to have a constant reminder of him around but now I am sure that I made the right choice. He will never be forgotten and our Petsies will ensure that.

12 March 2025
Rated 5 out of 5 stars

Amazing!!!

Looks exactly like my baby. The resemblance is amazing. Petsies did an amazing job! I’m so happy with my purchase. Highly recommend.

12 March 2025
Rated 5 out of 5 stars

Grateful for the perfect plushie. A heartfelt thanks to Petsies

I can’t thank Petsies enough for the incredibly adorable plushie of my corgi. The whole process, from the initial draft to the final crafting, was a breeze and I was thrilled to receive email updates along the way. The Petsies team was exceptionally attentive and the shipping was prompt with detailed tracking. The plushie traveled halfway around the world and fits perfectly into our home. Our corgi is absolutely fascinated by it and loves having a mini-me around! We absolutely love it!

28 February 2025
Unprompted review
Rated 1 out of 5 stars

The worst customer service ever…

The worst customer service ever received. I recently ordered a pet portrait from Petsies. I asked beforehand if it was possible to have the dog and their human in one picture and they said yes without further explanation. I ordered and only received the illustrated portrait of the dog and not the human. I contacted them again and they said to do it again and gave me further instructions, this time to only not do it right but even worse. The portrait received was not even in their illustration form but a pixelated picture that I, myself could have done at home. Spent over 300$ for a very disappointing product and service. DO NOT ORDER FROM HERE.

7 January 2025
Unprompted review
Petsies logo

Reply from Petsies

We are very sorry you feel this way Laura. Our team has already explained that you did not select an extra head when you originally placed your order with us. This is the reason that your original order only had the pet’s head and not the human’s head. Our team members were incredibly generous and offered you a partial refund outside our policy to place another order the way you wanted it to originally be placed. We do see that you have reached out to our team through our customer service portal and we look forward to discussing with you what options we have available to us at this time.

Rated 5 out of 5 stars

This was a wonderful experience

This was a wonderful experience. I was hesitant to invest in this memorial to my fur baby who died on my lap July 27,2004. I am so glad I did. The resemblance to Pokey is remarkable. The folks at Petsies.com listened to my requests and suggestion implicitly. I totally recommend to those on the fence to do it.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

I am still awaiting my Petsie plush but the photos of its competition are perfect. Customer service was great. Responded quickly with a change I needed. I am really looking forward to seeing it in person.

22 December 2024
Unprompted review

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