MyHeritage Reviews 

Cancelled automatic renewal and got a partial refund.

The person I spoke with was very helpful and patient.

I did a free trial with these, one month later they have take £109 out of my account. I tried to cancel the free trial and thought I had done it took a photo. However looking at it because I didn’t give a reason it didn’t do it. Not happy I have requested a refund. This is not on when you press cancel it should be done.

I accidentally signed up for an annual subscription while purchasing DNA kits. I received a 30-day free trial, which I unfortunately didn't use because I hadn't noticed the subscription, and I was subsequently charged for the annual plan.

I contacted the company to cancel the subscription and request a refund for the unused portion of the annual subscription. Unfortunately, they weren't able to offer this option, which I found disappointing. From a customer perspective, I don't think this reflects particularly well on the company's approach to customer satisfaction.

That said, I want to highlight Tomer, who handled my case. He was extremely kind, attentive, and helpful within the options available to him. Although the outcome wasn't what I had hoped for, Tomer did his best to find the best possible solution for me and was professional and genuinely helpful throughout the process.

So, while I'm disappointed with the company's subscription/refund policy, I was very happy with the customer service I received from Tomer.

Very friendly and answered all my questions

The customer service is excellent and so helpful. Very happy customer.

MyHeritage has provided me with a consistently good ancestry research amenity for many years. The customer relations staff are responsive to requests on the options.

Lauren was very patient explaining what I didn’t understand when a requested DNA kit. Unfortunately I didn’t stop after the 30 day trial and now I’m bulked for the year

Representative was very helpful.
He knows his product very well and was very helpful.

I was able to build a family tree. I found out a lot about my family history. The results of my DNA test are very helpful.

Tali, made it clear that Loyalty was appreciated

Daniel offered and explained various services available. He was polite, efficient and I could understand what he was saying. The new subscription was organised very quickly.
Kind Regards

I am thoroughly enjoying "meeting" my ancestors! My children and especially my grandchildren are picking people from history they are following . One g'dtr is shadowing a cousin from the mid-1700s with the same name, and says she has learned more history this way than in school!
Three g'dtrs have married this year, so I challenged them to picture what their lives would have been like in a previous century as a new wife and mother. One said she might have cooked on a wood stove in the 1700s, but the look on her face when I told her no, she would cook everything in one big pot, on a swinging hook hanging by the house's fireplace---made all my research worth it. A third cousin in Florida was surprised and pleased when I told her about all the law officers in our family---her husband and son were sheriffs, too. Our grandpa and his brother left SC after the family lost everything in the unCivil War, so our parents knew nothing about his story, and a very old lady I knew as "family" turned out to be one of Grandpa's four older sisters! My kids and I are all voracious readers and writers, so it was fun to find out my Grandpa's mother was owner and publisher of a newspaper in the mid-1800s! And Uncle Neil was his brother! But the best thing to come out of MyHeritage is how REAL it has made history to me and ALL my family. The amount and variety of things they offer now is so amazing and easy to use. Thank you, MyHeritage, for yet another way to draw our family even closer

The representative was very attentive, listening to my issue and providing solutions. Very easy to talk to.

Canceled an errant order quickly and without hassle.

I am writing this review because I genuinely hope MyHeritage will help me resolve my refund request.

I made my payment on July 20, 2026, and submitted my refund request on August 19, 2026, within the stated 30-day money-back guarantee period. I have confirmation that my refund request was successfully submitted.

I am not trying to create a dispute or cause any unnecessary problems. I am simply asking MyHeritage to honor its advertised 30-day money-back guarantee and issue my full refund. I submitted my request within the required timeframe and followed the proper refund process.

I would sincerely appreciate it if a MyHeritage representative could review my case as soon as possible and process the full refund. I am ready to provide my account information, payment details, or any other information necessary to resolve this quickly.

I hope MyHeritage will stand behind its refund policy and help me reach a fair and positive resolution. Please contact me and process my full refund.

Thank you.

I was offered a special rate that I was not able to acquire before the expiration date, but the representative I emailed was quick to respond and was able to honor the special rate. I was very excited to be able to continue my membership. Thank you!