The delivery took a long time which is understandable because it’s from the united kingdom but still, but all in all I’m happy to have the product now.
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A couple of the hair creams packages were coming apart but the plastic part itself looks fine but glad I was able To find these products which one seems to be discontinued in the US I’m absolutely... See more
Excellent price, sent very speedily. Very happy with overall experience and will definitely order from you again.
My order was dispatched and delivered with my items that I couldn't buy anymore in my local pharmacy in perfect condition. I was kept informed about my order. So I'm pleased with the customer service... See more
Company details
Written by the company
At myhairandbeauty.co.uk we specialise in selling professional salon hair and beauty products at affordable prices. Choose online from the comfort of your own home and let us do the rest, with delivery to your home usually with a few days. That right, professional salon hair and beauty products, online, from the comfort of your own home or workplace and delivered within a few days, that's the beauty of myhairandbeauty.co.uk
Contact info
3 West Road, CM20 2BT, Harlow, United Kingdom
- +442071836258
- cs@myhairandbeauty.co.uk
- www.myhairandbeauty.co.uk
3.5
Average
152 reviews
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Hasn’t replied to negative reviews
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My order was delivered swiftly and with care.
My order was dispatched and delivered with my items that I couldn't buy anymore in my local pharmacy in perfect condition. I was kept informed about my order. So I'm pleased with the customer service care received and will place further orders with my hair and beauty in the future.
10 October 2025
Unprompted review
A couple of the hair creams packages…
A couple of the hair creams packages were coming apart but the plastic part itself looks fine but glad I was able
To find these products which one seems to be discontinued in the US
I’m absolutely happy I love these products
24 September 2025
Permanent Hair Colour
Easy to order online, quick delivery. Pleased with Topchic 10A coverage
27 September 2025
Excellent Company Fast Delivery Will…
Excellent Company Fast Delivery Will Deal Again
25 September 2025
Very quick delivery.
24 September 2025
Rubbish company
I have chosen one star as I cannot chose zero stars lol. Without hesitation, this company offers to ship overseas. As a customer, I expected that there would be no implications or extra import fees due to the easy shipping lists to various countries. On my part, I was silly to think that this company had arranged logistics overseas.
But this is a scam to get more business without considering the client will most likely have to pay more fees on arrival. I paid this company £45ish, but received an import cost of 95 euros to release my items from the Spanish Customs Authorities.
When I tried to reach out to this company, asking why they uncaringly ship overseas without bothering about the fees, I had a one line response “because 40% of our customers are overseas”
I wish I’d seen the terrible reviews before using this company. I hope someone sees this and it helps
5 September 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Hi Paul Williams,
We are very sorry to hear about your experience and understand your frustration regarding the customs fees.
To clarify, as stated in our Terms & Conditions on the website under “Shipment outside the UK”:
“We have no control over taxes, customs and fees on orders sent outside of the UK. Please contact your local customs office for details of any possible charges prior to placing your order.”
These charges are determined by local customs authorities in the receiving country, and unfortunately, we have no ability to influence or absorb them. Many of our overseas customers are familiar with these procedures, which is why we do ship internationally, but we always recommend checking with local customs offices before ordering.
We truly regret that this wasn’t the experience you expected and will take your feedback on board to ensure that this is made even clearer during checkout for international customers.
Best Regards,
Customer Services
myhairandbeauty.co.uk
Reply from Myhairandbeauty.co.uk
Hi Ley,
Thank you for your review! We are so glad to hear your order arrived quickly and hope you enjoy your products. We look forward to serving you again soon.
Best Regards,
Customer Services
myhairandbeauty.co.uk
Reply from Myhairandbeauty.co.uk
Hi CHRISTINE,
Thank you so much for your kind feedback! We are delighted to hear everything was just what you needed. We look forward to welcoming you back again soon.
Best Regards,
Customer Services
myhairandbeauty.co.uk
Good website to order from
Very efficient service , easy accessible website to order from
25 August 2025
Reply from Myhairandbeauty.co.uk
Hi Tracy,
Thank you for your lovely review! We are so pleased to hear you found our website easy to use and our service efficient. We truly appreciate your support.
Best Regards,
Customer Services
myhairandbeauty.co.uk
I am struggling to communicate with…
I had to contact them multiple times for my order to get cancelled and got a reply on my third email .They have cancelled my order however it’s been two days and I’ve not been given any information in terms of my refund and I have emailed more than once and it’s been two days and still no reply .
20 August 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Hi arafa,
We are very sorry for the difficulty you had in reaching us and for the frustration this caused. Upon checking your order, I can confirm that your refund has already been processed. It should appear in your account within the next 2-3 working days, depending on your bank.
We will be reviewing our response times to make sure customers get clearer updates in the future. Thank you for your patience, and again, we apologise for the experience.
Best Regards,
Customer Services
myhairandbeauty.co.uk
WRONG PRODUCT
Wrong product sent. Not the same product as in the picture on the website. Very disappointed.
Had the hassle then of returning it from a postoffice. Postage charge was not refunded even though the mistake was theirs & not mine 🤨
27 July 2025
Reply from Myhairandbeauty.co.uk
Hi Sylvia,
We apologise for the inconvenience caused. We understand how upsetting it can be when the product received isn’t what you expected.
Once you informed us about the issue, we arranged a full refund, including your shipping cost, and sent you a prepaid return label - after confirming with you.
While we are glad, we could resolve the matter, we truly regret the hassle you experienced and will continue working to prevent similar situations in the future.
Thank you for your feedback - it helps us improve.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
I received different product to what I…
I received different product to what I ordered but customer service very nice and gave me a full refund as I did not require the product received
25 July 2025
Reply from Myhairandbeauty.co.uk
Hi Sinead,
Thank you for your understanding and kind words about our customer service. We are sorry you received a different product than expected, but we are glad we could quickly arrange a full refund for you.
Your feedback helps us improve, and we hope to have the opportunity to serve you again in the future - with everything just right next time.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Reply from Myhairandbeauty.co.uk
Hi Jihan Altemimi,
We are delighted to hear you are pleased with the quality! Your support means a lot to us, and we can’t wait to help you find your next favourite product.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
placed an order on the 1st August
**EDIT** received a refund, Thank you, shouldn't take multiple times to contact customer service and leave a negative review on here before customer service then reach out to resolve the issue.
placed an order on the 1st August. Recivied a dispatched email the next day, tracked the shippment and the courier is still waiting to receive the item. I contacted my hair and beauty via email on 5th about this and had no response, i will try and make contact once more, if no responce to that, i will be contacting trading standards.
1 August 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Hi Holly Mitchell,
We are really sorry for the trouble you had with this order. After your review on 7th August, our team reached out the same day to apologise and offered you a full refund straight away.
When you later told us the courier wouldn’t accept your refusal of delivery, we didn’t want you to go through any more hassle, so we arranged for you to keep the product as a goodwill gesture, on top of the refund already processed.
We know this situation wasn’t ideal, but we hope it shows we did everything we could to put things right.
Best Regards,
Customer Services
myhairandbeauty.co.uk
AVOID…..My 3 hair colours arrived having leaked…
My 3 hair colours arrived having leaked everywhere because the lids were not screwed on properly. The products should usually arrive unopened and in little boxes so the fact they were not in boxes and had been opened is concerning as to what they do to products before dispatching.
I’ve ordered many times from this company but never again after the highly disappointing customer service that they clearly lack and need training on! I emailed asking for replacements and even sent photos to show how it arrived, the team tried blaming the delivery company for damages which is a joke as they were not damaged, the incompetence was their end but would not take responsibility.
I paid full price for the products only to be receiving less product and they would not send a replacement but sent a £2.99 refund.
Not in any of my emails was I told I could have a replacement and it was the first thing I ask for as I needed the product so that’s a lie!
I was offered a refund at 20% which I did agree to but was only given the refund of £2.99 which is for 1 bottle when I lost product from all 3 bottles as they had all leaked, so where is the 20% refund for all what I have lost?
5 August 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Hi Ashley Toni Chambers,
We are truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
After receiving your email and photos regarding the leaked hair colour products, our customer care team reviewed the case and explained that unfortunately, the specific item was out of stock and we were unable to offer a direct replacement.
To resolve the issue, we offered a 20% refund on the affected item, which you agreed to. As a goodwill gesture, when processing the refund, we issued 25% instead of 20% to express our sincere apologies for the inconvenience caused.
We understand your disappointment, especially as a returning customer, and we are reviewing our packing procedures to ensure this doesn’t happen again. We never intend for any customer to feel unheard, and your feedback is helping us improve.
If there is anything further, we can do to make this right, please don’t hesitate to reach out.
Best Regards,
Customer Services
myhairandbeauty.co.uk
Easy to navigate the site
Easy to navigate the site, quick delivery and the item is exactly how it was described. Happy!
25 July 2025
Reply from Myhairandbeauty.co.uk
Hi InPost,
Thank you for your great feedback!
We’re so pleased to hear you found the site easy to use and that your order arrived just as expected. We're glad you’re happy; hope to see you again soon!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Professional brands at competitive prices.
This web has what I need at competitive prices. Fast delivery.
3 July 2025
Reply from Myhairandbeauty.co.uk
Hi Scotland,
Thank you for your kind words!
We’re delighted to know you found exactly what you needed. Your support means a lot, and we’re glad the delivery was fast too!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Got my order in time and delivery…
Got my order in time and delivery charge was reasonable.
3 July 2025
Reply from Myhairandbeauty.co.uk
Hi Gautam Gurung,
Thank you for your feedback!
We’re happy to hear your order arrived on time. We truly appreciate your support and hope to serve you again soon!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Item was very satisfactory as expected…
Item was very satisfactory as expected delivery was quick would definitely recommend.
3 July 2025
Reply from Myhairandbeauty.co.uk
Hi Eftychia Charmani,
Thank you for your lovely review!
We’re so glad to hear the item met your expectations and arrived quickly. Your recommendation means a lot to us; we hope to see you again soon!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
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