MyBuilder Reviews 55,619

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its helpfulness and efficiency in connecting them with reliable tradespeople. Many people appreciate the professionalism and politeness of the staff, and the user experience is frequently described as intuitive and easy to navigate. However, some people were dissatisfied with the website's functionality, noting issues with updating addresses or the platform's lead generation practices. A few other people also expressed concerns about the transparency or fairness of the pricing structure.

What people talk about most

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, efficiency, and... See more

Website

Users describe ambiguous interactions with the website. Many customers find the site easy to use, navigate,... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported issues with unexpected charges, high... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the website's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A helpful site that we have used over the years without issue. I would rate at 5 stars if the tradesman warranty was verified and backed by the site. As it stands, there is nothing to reassure custome... See more

Rated 5 out of 5 stars

Knowing the tradesmen have gone through some form of checks with my builder fills us with confidence we are likely to be put in touch with reliable trades. The amount of traders using my builder gives... See more

Rated 5 out of 5 stars

Put a job into MyBuilder. Was contacted through the App by a professional. He came to view, gave us a quote which was reasonable and we accepted. 2 days later the builder came to measure up and ordere... See more

Rated 5 out of 5 stars

First time using ‘my builder’ to find someone to remove, dispose of fireplace and surrounds and plaster the wall. Intuitive to use. Reviews of suggested tradespeople was useful. Someone responded alm... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a tradesperson when you need one isn’t always easy. MyBuilder is the reliable way, helping you hire the right tradesperson for your job. Post your job for free to access tradespeople with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to MyBuilder's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only tradespeople you have chosen can contact you.

MyBuilder.com

Written by the company

✓ Post a job for free
Post a job and MyBuilder alerts relevant tradespeople in your area. It’s easy and it's free.
✓ Tradespeople respond
Get responses from suitable tradespeople who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

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Rated 1 out of 5 stars

Getting real sick of mybuilder as a…

Getting real sick of mybuilder as a tradesperson. Seems now that I’m getting spammed with invites to job leads constantly which are clearly a scam. Thinking of leaving the site as they are not vetting these people at all. I’m sure there’s a lot of tradespeople getting caught out from it and having to pay. This is the only place where I’ve actually seen mybuilder respond I think they ignore refund request in the hope you’ll just forget and go away. Not good mybuilder sort your vetting out.

26 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Darren,

Thanks for your review.

Just to clarify, as a tradesperson, the fee you pay is for a contact number for the customer.

If on the rare occasion, a customer’s number does happen to be out of service we will always refund the fee.

The majority of our site users choose to post a job with us because they are happy to contact and ultimately hire a tradesperson.

I hope this helps to eliminate any concern around “fake customers”.

If you do wish to raise any refund requests regarding any fees that you have been charged or if you have any concerns regarding a specific listing, you can raise this with us via the link below:

https://support.mybuilder.com/s/contactsupport

Our response time may vary between 2-5 working days so please do allow the correct department some time to respond to any query that you raise.

Kind Regards,
The MyBuilder Team.

Rated 1 out of 5 stars

Register all good

Register all good, got Leeds payed money ,fake phone numbers can't call to them.Is scam website.

25 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Marius,

Thanks for your feedback.

We’re sorry to hear about your recent experience.

We take reports of suspicious activity seriously and have processes in place to identify and remove accounts that don’t meet our standards.

We’re continually working to strengthen these controls.

Therefore, if you have come across a lead you believe is not genuine, please report it to us here so we can investigate and assist further.

https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team

Rated 1 out of 5 stars

Absolutely useless.

Absolutely useless.
90% of jobs now posted are a scam or a fishing post
Can't even police their own site.
Avoid like the plague if your a tradesmen. Prices are also now extortionate disgraceful

25 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi,

Thanks for your feedback.

We’re sorry to hear about your experience.

We take reports of suspicious activity seriously and have processes in place to identify and remove accounts that don’t meet our standards. We’re continually working to strengthen these controls.

If you’ve come across a lead you believe is not genuine, please report it to us here so we can investigate:

https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team.

Rated 5 out of 5 stars

We tried My Builder after several…

We tried My Builder after several disappointing "local builders" we got several replies over a couple of days and saw the name Phil Hogan plastering we contacted him and received a reply very quickly we explained the job which needed plastering and asked when he could come and give us a quote he said he would make time after the job he was on and came the next afternoon he worked out a quote and sent it to us mid evening
It was a good price and he said that he could start in a few days as the weather was turning and he would temporarily stop the outside work he was on, he kept us informed and told us the day and he asked if 7.30 was ok? He turned up just before then and started almost immediately
There were No endless T breaks No "popping out " He worked right through the day only really stopping for a sandwich at dinner he turned up the next day same time and finished the job , a job we are very happy with as there were some awkward angles and hard to reach places .
I expected it to take a bit longer but he quoted a price we accepted he came on time ,no fuss and we are happy.
I would definitely use him again

9 April 2026
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT CLIENTS BE WARNED Hi to all…

FRAUDULENT CLIENTS BE WARNED Hi to all tradesmen please do not copy any links that are placed in a supposed client as Mybuilder is being targeted my fraudulent scammers. The scam tells you that your account is being suspended and that you have to verify your account by following a link DO NOT FOLLOW THIS LINK REPORT IT TO MY BUILDER HOPEFULLY MY BUILDER WILL DO SOMETHING ABOUT THIS AS ITS HAPPENING MORE FREQUENTLY.

25 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi,

We’re sorry to hear about your experience and we take reports like this seriously.

MyBuilder does not request payments or account verification through job posts, messages from other users, or external links.

We recommend keeping communication within MyBuilder and not clicking any suspicious links shared by third parties.

Please contact our Support team via the Help Centre so we can review the details and take any appropriate action.

Kind Regards,
The MyBuilder Team.

Rated 5 out of 5 stars

Used twice so far, will happily continue to use for jobs

I was recommended MyBuilder after several let downs from more local trades. It's extremely easy to use, fill in a few details about the job you want doing, provide photos as needed and post. Trades will them see these and can get back to you via message or can ring you. I've had 2 really brilliant experiences hiring a plumber and a painter, both organised to do the jobs within a week of being in touch and both did a brilliant job, turned up when they said they would, fairly priced and cleaned up after themselves.

25 April 2026
Rated 5 out of 5 stars

I wanted some outside garden furniture…

I wanted some outside garden furniture and shed painted.
So posted the job on MyBuilder.
I had a couple of replies, but one was excellent. Mia's quote was very reasonable, was able to do the job quickly and the work was excellent. Clean, tidy and respected my property. Very happy indeed.

25 April 2026
Rated 1 out of 5 stars

Reliable Plumbing Walsall is the worst ever

Reliable Plumbing Walsall is the most incompetent, inadequate, dishonest, outfit ever. Do not touch them . Mitch has no idea of plumbing and after 4 hours on his first visit, getting wrong parts etc, for a simple flush repair, he has now made the situation far worse with a toilet leaking into my kitchen! No self awareness just keeps repeating " I am a good plumber". He is terrible. He lies that he has a van, but does not ( very small car). He has caused me so much stress and expense. Avoid like the plague!

9 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Jacqueline,

Thank you for your review.

I'm truly sorry to hear about your negative experience.

While hiring through MyBuilder can significantly reduce the risk of issues, regrettably, there can still be rare occasions when things don't unfold as expected, and I'm sorry you experienced such an instance.

To address this matter, please contact us directly through mybuilder.com so we can assist you further and take any necessary action regarding the tradesperson's account with us.

You can reach us by using our Contact Us form here:

https://www.mybuilder.com/contact-us

Your feedback is crucial to us, and we look forward to hearing from you.

Kind Regards,
The MyBuilder Team.

Rated 5 out of 5 stars

My build is a really good site if your…

My build is a really good site if your looking for jobs to be done 👍 no matter how big or small they are I’ve used before they are all checked you can see there profile and who they are all checked & legit fair prices as well I used recently to have job done & he done 💯 job I would definitely rate & use these in the future 👍💯😁

23 April 2026
Rated 5 out of 5 stars

JJD Roofing, This is the second job I have had done

This is the second job I have had James from JJD roofing out, 1st time 4 years ago he replaced my leaking porch roof, now thanks to storm David my dorma roof needed replacing, he came gave a quote and once accepted he did the job quickly and efficiently for us, I would highly recommend JJD Roofing to anyone that needs roof repairs

23 April 2026
Unprompted review

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