MyBuilder Reviews 55,617

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its helpfulness and efficiency in connecting them with reliable tradespeople. Many people appreciate the professionalism and politeness of the staff, and the user experience is frequently described as intuitive and easy to navigate. However, some people were dissatisfied with the website's functionality, noting issues with updating addresses or the platform's lead generation practices. A few other people also expressed concerns about the transparency or fairness of the pricing structure.

What people talk about most

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, efficiency, and... See more

Website

Users describe ambiguous interactions with the website. Many customers find the site easy to use, navigate,... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported issues with unexpected charges, high... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the website's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A helpful site that we have used over the years without issue. I would rate at 5 stars if the tradesman warranty was verified and backed by the site. As it stands, there is nothing to reassure custome... See more

Rated 5 out of 5 stars

Knowing the tradesmen have gone through some form of checks with my builder fills us with confidence we are likely to be put in touch with reliable trades. The amount of traders using my builder gives... See more

Rated 5 out of 5 stars

Put a job into MyBuilder. Was contacted through the App by a professional. He came to view, gave us a quote which was reasonable and we accepted. 2 days later the builder came to measure up and ordere... See more

Rated 5 out of 5 stars

First time using ‘my builder’ to find someone to remove, dispose of fireplace and surrounds and plaster the wall. Intuitive to use. Reviews of suggested tradespeople was useful. Someone responded alm... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a tradesperson when you need one isn’t always easy. MyBuilder is the reliable way, helping you hire the right tradesperson for your job. Post your job for free to access tradespeople with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to MyBuilder's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only tradespeople you have chosen can contact you.

MyBuilder.com

Written by the company

✓ Post a job for free
Post a job and MyBuilder alerts relevant tradespeople in your area. It’s easy and it's free.
✓ Tradespeople respond
Get responses from suitable tradespeople who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

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Rated 1 out of 5 stars

ROB DOGS

ROB DOGS
They have debited money from my bank account, about 12 debits, actually every job that I have showed interest in. I was a novice with the my builder app and didn’t know how it worked at the time. This is how it works so you don’t get robbed too. They will connect 6 or 7 builders to same job and charge them all KNOWING only one of them can do the work.
My builder is profiteering from this and they won’t refund, the first I knew was when they had cleared my bank account dry, by then it had gone over 42 days and they will not refund.
Get your own work instead and do complain to the regulatory bodies and let’s get them closed down.

28 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Lisa,

Thanks for your review.

However, I can confirm that when you register to join MyBuilder, we make our terms very clear, including our fees process.

As all information regarding how our platform works is presented to you at the application stage, it is then completely your decision whether you wish to join MyBuilder and use our services.

Just to give you some further clarity on the MyBuilder fee process, MyBuilder is a warm lead service and we never guarantee that you will win every job that you are shortlisted for.

It is also free for you to express interest in a new lead, but if the customer chooses to share their contact details with you (shortlist) then we charge a shortlist fee.

When you're shortlisted, we exchange your contact details with the customer's contact details so you can reach out to them and discuss a quote to give you a chance of winning the job.

That is the service we are providing and the service you agreed to when you registered to join MyBuilder.

If you have any further questions, please feel free to reach out via our contact form below.

https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

365 Property Solutions aka Paul Kitchen roofer in Leeds - Unprofessional Service and Failure to Deliver Agreed Work

365 Property Services / Paul Kitchen (Leeds)

I engaged this roofer following a recommendation from a friend, for whom he had completed a small job. My project, valued at just under £5,000, has been almost fully paid, with only £200 outstanding.

He committed to fibreglassing my flat roof and replacing all cast iron guttering. Unfortunately, the work carried out is of an extremely poor standard and has been flagged by two independent contractors as likely to cause further issues. The guttering remains incomplete, and my property has been left in a mess.

Communication has been equally disappointing. He frequently ignores calls and messages, fails to attend when agreed, and provides inconsistent reasons for non-attendance. While delays due to weather are understandable, I have been explicitly told that other jobs take priority over mine, which is unacceptable given the level of payment already made.

He only re-engaged after I raised the possibility of court action and reporting the matter to Trading Standards. Despite this, he has still failed to provide a clear timeline for completing the work and continues to delay matters. When he does respond, his communication is often dismissive and unprofessional.

I have since noticed a similar complaint in other reviews (after I booked this roofer), describing comparable issues. Had I been aware of this, and that this work appears to be undertaken as a secondary activity rather than a primary business, I would not have proceeded.

Based on my experience, I cannot recommend this contractor.

28 January 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi

Thank you for your feedback.

We’re really sorry to hear about the issues you’ve experienced. We understand how frustrating and stressful it can be when work is incomplete or not completed to the standard expected.

From the details in your review, it appears this job was arranged following a recommendation from a friend, rather than through MyBuilder.

If you believe the tradesperson holds an account with us and there is something you’d like us to review, please contact us through our Support Centre with any relevant details.

You can contact us at :- https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team

Rated 5 out of 5 stars

Excellent service from Scott

Scott responded within half hour of posting job. Came to see me and suggested better option for tiling which I went with. Arranged to come on Saturday which he did. Absolutely delighted with finished job. Would highly recommend.

26 April 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Open to abuse if someone sends you…

Open to abuse if someone sends you details of a job you get charged I'd say 75 % are fake but you still pay .I left I'd need 20 jobs to pay the fees on the 1s I don't accept

25 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Robert,

Thanks for getting in touch and raising this with us. I am sorry to hear your recent shortlists have not been successful.

Just to give you some further clarity on the MyBuilder fee process, MyBuilder is a warm lead service and we never guarantee that you will win every job that you are shortlisted for.

It is also free for you to express interest in a new lead, but if the customer chooses to share their contact details with you (shortlist) then we charge a shortlist fee.

When you're shortlisted, we exchange your contact details with the customer's contact details so you can reach out to them and discuss a quote to give you a chance of winning the job.

That is the service we are providing and the service you agreed to when you registered to join MyBuilder.

I understand it can be frustrating when you are unable to win your first few shortlists. But the overall goal of the site is that once you win your first few jobs, you will gain a lot more from the site than you spend.

If you have any further questions or would like to raise any concerns you may have regarding a specific lead, please reach out via our contact form below:

https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team.

Rated 1 out of 5 stars

The Pumper price is cheaper but the…

The Pumper price is cheaper but the skill is poor. Some water came out after changed the tap. It made my ceiling became a pool. We called the engineer came back. He came back to reinstall it. It seems no problem in that moment. However, after the day, when the water tap turn on, some water drop from the pipe under the tap. I called the engineer again. But the engineer has not replied. I believe he will not come back again. I think I need to call another pumper. It is very worst for me.

17 April 2026
MyBuilder logo

Reply from MyBuilder

Hi Kwok,

Thank you for your review.

I'm very sorry to hear about your negative experience with your hired tradesperson.

While hiring through MyBuilder can significantly reduce the risk of issues, regrettably, there can still be rare occasions when things don't unfold as expected, and I'm sorry you experienced such an instance.

To address this matter, please contact us directly through mybuilder.com so we can assist you further and take any necessary action regarding the tradesperson's account with us.

You can reach us at https://support.mybuilder.com/s/contactsupport or by using our Contact Us form here: https://www.mybuilder.com/contact-us

Your feedback is crucial to us, and we look forward to hearing from you.

Kind Regards,
The MyBuilder Team.

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