Website was good easy to find what I was looking for. However didn't get the usual confirmation email and parcel tracking, so went through the process again think purchase hadn't gone through. Now I'v... See more
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Review summary
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A difficult review to write because my experience with Auto Parts was mixed – but the bottom-line is that I would buy from them again because they provided a full no-quibble refund. The product (a fro... See more
Prompt delivery, reasonable pricing, and the lamp was in good condition
I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... See more
Company replied
Company details
Written by the company
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Contact info
Brisbane, Australia
- info@myautoparts.com.au
- www.myautoparts.com.au
3.9
Great
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The part that was ordered was what was…
The part that was ordered was what was received
19 January 2024
Reply from My Auto Parts
Thank you for the amazing feedback, Mark! Cheers!
Exceptional service & sypply
Fantastic service with delivery & conformation details order shipped promptly and would certainly use this business again no hesitation.
19 January 2024
Reply from My Auto Parts
Thank you so much for the 5 - star review Lewis! We appreciate your kind words! Enjoy your new car part! Cheers!
Tail light replacement
First package was damaged in transit
The customer service was really great we received the replacement quicker than the first.
18 January 2024
Reply from My Auto Parts
Thank you, Paul for the review! Cheers!
Cheapest price I could find.
The part was very reasonably priced and arrived packaged well. Would use this company again.
18 January 2024
Reply from My Auto Parts
Thank you so much for the 5-star review! We appreciate you taking the time to give excellent feedback! Cheers!
Great quality rear gaurd flare
Great quality rear gaurd flare, and delivered in 3 business days.
18 January 2024
Reply from My Auto Parts
Thank you for giving us a 5-star review! We're glad that you have enjoyed our services! Cheers and enjoy your new car part!
Alternator died within 5 hours of replacement
Ordered a replacement alternator, which was correct and fit as expected. Drove locally with no issues, then the alternator failed when my wife was 90 minutes away. The pulley wheel shaft seems to have sheared apart, as there was metal shavings all over the now floppy and loose pulley wheel. Being so far from home, we had to tow it to a mechanic close to the break down and have him replace the alternator. Quite an unexpected cost! We did receive a refund, but have learned an expensive lesson that it is best not to trust these cheaper parts. Won't buy these cheap parts anymore... :(
30 January 2024
Unprompted review
Reply from My Auto Parts
Hi Kevin, we’re very sorry you had a negative experience. We take reviews like this very seriously. Our parts have an extremely low failure rate, and we are checking to see if there’s abnormalities from manufacturing. If you still have the box, can you please send a picture of the information on white stickers to info@myautoparts.com.au
where’s my part dude
you ask for a review but have not even sent the part to me yet a bit rude
20 December 2023
Reply from My Auto Parts
We apologize for the delay of the delivery of your car part, as of this moment majority of our team are catching up with the holiday orders as we had a Christmas closure and just resumed operations this week. Rest assured that we are working hard to process all of the enquiries that went in during the holidays. Cheers!
quick arrival of the part
20 December 2023
Reply from My Auto Parts
Thank you so much Adam for this awesome review! Cheers!
Reply from My Auto Parts
Thank you so much for the 5- star review! We hope you'll enjoy your new car part. Cheers!
Reply from My Auto Parts
Thank you so much for these kind words, Troy! We are glad that you have enjoyed our services! Cheers!
No product and not contactable.
It's been 15 days and I still have not heard anything from them. No response to 2 emails. So this is '3rd times the charm'.
20 December 2023
Reply from My Auto Parts
Hi Amanda, sorry for the delay, as of this moment majority of our guys are still on vacation. Rest assured that we are working hard to process all of the enquiries that went in during the holidays.
No fuss delivery..postage was just as…
No fuss delivery..postage was just as much as the item
20 December 2023
Reply from My Auto Parts
Thank you for leaving an awesome review! Happy New Year!
Reply from My Auto Parts
Thank you, Mayis for this 5-star review! We are glad that you have enjoyed our services! Cheers!
Thank you!!!!
This company has done above and beyond my expectations everything about them is good there service the staff and quality of the stuff they have. Not only is this business just a great the staff is good too and in specifically Lee wilson he helped me out and really did care about customers i am really lucky he helped and anyone else should be lucky for him too.
2 January 2024
Unprompted review
Reply from My Auto Parts
Thank you so much for taking the time to give us your 5- star review! We truly appreciate it! Cheers!
No Updates on delivery
I ordered my car parts on the 19th of December. I have not received any updates on my delivery. I have emailed them multiple times and called multiple times with no answer. I need my order asap. Lack of communication 👎🏻👎🏻👎🏻👎🏻
19 December 2023
Reply from My Auto Parts
Hi Siddhartha, apologies for the delay, as of this moment majority of our guys are still on vacation. Rest assured that we are working hard to process all of the enquiries that went in during the holidays. Thank you!
The parts were exactly as advertised
The parts were exactly as advertised. They are genuine Hyundai parts. And arrived on time
18 December 2023
Reply from My Auto Parts
Thank you so much for your 5-star rating! We are so glad to hear that you love our product! We truly appreciate your review! Cheers!
I bought a light and the wiring is…
I bought a light and the wiring is wrong even if it says it suits my model car.
19 November 2023
Reply from My Auto Parts
Hi Marta, apologies for the delay, as of this moment majority of our guys are still on vacation. Rest assured that we are working hard to process all of the enquiries that went in during the holidays. Thank you!
Robert has gone over the top to help me…
Robert has gone over the top to help me resolve an issue. He has tried different options. While the issue has not been resolved, he has been very patient, and hopefully will get resolved; as I would like to use your company again, and refer it to other potential customers.t
20 December 2023
Unprompted review
Reply from My Auto Parts
Thank you so much for this awesome 5-star review! Our goal here at Auto Parts Group is for our customers to be taken cared of throughout the whole process! Cheers!
Easy to order & arrived quickly
19 November 2023
Reply from My Auto Parts
Thank you so much for your 5 ⭐ review! We are very much delighted to hear that you have enjoyed our services! One of our top priorities here at Auto Parts Group is to give you seamless customer service experience! We hope you enjoy your new car parts! Cheers!
Reply from My Auto Parts
thanks so much Ron!
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