Website was good easy to find what I was looking for. However didn't get the usual confirmation email and parcel tracking, so went through the process again think purchase hadn't gone through. Now I'v... See more
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Review summary
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A difficult review to write because my experience with Auto Parts was mixed – but the bottom-line is that I would buy from them again because they provided a full no-quibble refund. The product (a fro... See more
Prompt delivery, reasonable pricing, and the lamp was in good condition
I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... See more
Company replied
Company details
Written by the company
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Contact info
Brisbane, Australia
- info@myautoparts.com.au
- www.myautoparts.com.au
3.9
Great
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
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I am very very upset and disappointed…
I am very very upset and disappointed in the customer service of this company. My part was ordered 1 week ago they had sent me a shipping code with couriers please which I am not happy with as they never respond to their emails either. Someone has been home at my house for the last week and no one has come to the house to drop off order which the tracking number says they tried to drop it off, but no one was home, but still waiting for a response
27 June 2024
Unprompted review
Reply from My Auto Parts
Dear Customer,
We are very sorry that you had a bad experience with our services. Unfortunately, the courier services are out of our control. Please know that we take reviews like this very seriously and would happily investigate further and assist you by following up on your order. To do this, please get in touch with our team at info@autopartsgroup.com.au with your order number and contact details.
Reply from My Auto Parts
Thank you so much Geoffrey for this 5-star review! We are thrilled that you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Reply from My Auto Parts
Thank you so much Kym for this 5- star review! Enjoy your new car part! Until the next one!
Reply from My Auto Parts
Thank you, Liam for this amazing review! We truly appreciate it! Enjoy your new car part! Until the next one! Cheers!
An all round professional business and website.
I found your product description, ease of product selection, payment and shipping detail entry all to be very simple, and the despatch and delivery time was excellently quick. Your email advices on the item tracking was also very timely and efficient. An all round professional business and website.
19 May 2024
Reply from My Auto Parts
Thank you so much, Ned for taking the time to leave such a fantastic review! We're thrilled to hear that you found our product descriptions clear, the selection process easy, and the checkout smooth. We here at My Auto Parts strive to make your entire shopping experience as user-friendly as possible, so your feedback is truly valuable! Enjoy your car new part! Until the next one! Cheers!
Parts were exactly what I needed
Parts were exactly what I needed and shipping happened straight away.
19 May 2024
Reply from My Auto Parts
Thank you so much Christie for this amazing 5-star review! We are glad that you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Part arrived promptly…
Part arrived in a short time very happy.At a great price as well.
18 April 2024
Reply from My Auto Parts
Thank you, Kevin for taking the time to write this awesome review! We truly appreciate it! Enjoy your new car part! Until the next one! Cheers!
Came OVERNIGHT from Qld to Fremantle…
Came OVERNIGHT from Qld to Fremantle and still cost pennies. Gobsmacked; and thank you!
17 April 2024
Reply from My Auto Parts
Awesome 5-star review! Thank you, Nicholas for taking the time to write this review! We are delighted that you have enjoyed our services! Enjoy your new car part! Until your next order! Cheers!
Reply from My Auto Parts
Thank you so much, Kandis for this awesome review! We are glad that you have enjoyed our service! Cheers!
Reply from My Auto Parts
Thank you so much for your 5-star rating! Cheers!
Reply from My Auto Parts
Thank you, James for this amazing review! We truly appreciate you taking the time to write this 5-star review! Enjoy your new car part! until the next one! Cheers!
The part fit perfectly and as of now…
The part fit perfectly and as of now still is doing the job it was designed for.
19 March 2024
Reply from My Auto Parts
Thank you, Benjamin for taking the time to give us this amazing feedback! We are glad that you have enjoyed our services. Enjoy your new car part! Until the next one! Cheers!
Reply from My Auto Parts
Thank you so much for your 5-⭐ review! We truly appreciate it! Enjoy your new car part! Cheers!
Unfortunately the wrong part was sent…
Unfortunately the wrong part was sent initially, communication was quick and correct part was sent fast, cheers, would of given you 5 stars
19 March 2024
Reply from My Auto Parts
Thank you, David for the review! Cheers!
Toyota side mirror
Quick response to email about part I was after and free delivery with a few days to get here and saved a few bucks getting it here instead of at the dealers so super happy , fit perfectly wand works perfectly thank you would definitely buy from these guys again , thank you
18 March 2024
Reply from My Auto Parts
Thank you, Jacqueline, for this excellent review👏🏻 We are glad you have enjoyed our services and hope you enjoy your new car part! Until the next one! Cheers!
Perfect fit
Perfect fit! And great quality for the price. Was looking for so long for this part and finally found it!
17 February 2024
Reply from My Auto Parts
Thank you so much for the 5-star review, Tiani! We appreciate you taking the time to give us this amazing review. Enjoy your new car parts! Cheers!
Reply from My Auto Parts
Thank you so much for this awesome feedback, June! Enjoy your new car parts! Cheers!
Exact product we needed
Exact product we needed, arrived quickly and easy payment at good price. Very happy. Thank you!
19 January 2024
Reply from My Auto Parts
Thank you so much for this 5-star review! Cheers!
Great service
Great service , very fast delivery.
I ordered the wrong part and they were more than happy to give me a timely refund.
19 January 2024
Reply from My Auto Parts
Thank you so much for this excellent review, Glen! My Auto Parts priority is to keep our customers happy! Cheers, and enjoy your new car part!
easy and quick service
the transaction was easy and was plenty of correspondence and was delivered quickly and on time
19 January 2024
Reply from My Auto Parts
Thank you so much for the awesome 5- star feedback Andrew! We truly appreciate it! Cheers!
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