MYA Cosmetic Surgery  Reviews 

2,261
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the knowledgeable medical team for going above and beyond to make them feel comfortable, informed, and completely well-supported throughout their journey. Consumers also consistently highlight the remarkably smooth overall process, thorough consultations, and truly exceptional results that significantly boosted their personal confidence. However, some customers also noted frustrating issues regarding the aftercare quality and general customer service responses. A few reviewers experienced difficulties with professional complaint handling, appointment delays, and felt entirely unsupported when seeking assistance during their recovery phase.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the entire process.... See more

Service

Customers had positive experiences with service, highlighting exceptional professionalism and care from start... See more

Customer service

People report positive experiences with customer service, praising staff for being kind, informative, and... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-organised journey... See more

Product

Users describe ambiguous interactions with product, reflecting deeply divided opinions. On one hand, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My whole experience with MYA has just been absolutely perfect. From the initial phone call right through to my post surgery appointments. Although everyone that works at this company is fab, I feel I... See more

Company replied

Rated 5 out of 5 stars

Dr Mileto is truly incredible he has completely transformed my life. I couldn’t be happier with my results they look so natural and even better than I imagined! The nurses, Zeim and Sibel, were also s... See more

Company replied

Rated 5 out of 5 stars

I’ve always had a great experience with all the staff at MYA whenever I visited the clinic, but I wanted to mention Ciara specifically. She’s such a friendly face and always goes out of her way to mak... See more

Company replied

Rated 5 out of 5 stars

Laura explained things easily and clearly for me. She was super nice and gave an honest opinion on implant size, recovery and generally offering amazing support through out all the consultation. Sh... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Plastic Surgeon
  3. Private Hospital

Written by the company

Our approach to cosmetic surgery is unique - we genuinely believe this is about how you feel, not just how you look. MYA go the extra mile to make you feel safe and special - and part of an extraordinary community.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,261)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and such a lovely team…

Amazing service and such a lovely team of staff so caring and knowledgeable and really genuine. Extremely happy with my results

29 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your positive review. Love MYA x

Rated 5 out of 5 stars

Breast reduction/Gigantomastia Best decision I ever made!

I had been thinking about getting a breast reduction for years, I decided to take the leap and contacted MYA and it was the best decision I have made. When I contacted MYA for a breast reduction I was made aware that I actually would be classed for Gigantomastia.

Dr Giannas was my surgeon and he made me feel very comfortable, answered all my questions and done an amazing job I couldn’t be happier! My post op nurse was Sibel and Joanna who also were amazing during my recovery.

I am 3 and a half months post op and the happiest I’ve ever felt.

I would highly recommend MYA ! X

12 May 2025
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for sharing your journey. Love MYA x

Rated 5 out of 5 stars

Amazing friendly team at MYA they made…

Amazing friendly team at MYA they made me feel welcome from the first telephone call. Harley Health Village was amazing and took great care. My surgeon explained everything that would be happening and guided me to what I needed. Jo and Sible at the London clinic really looked after me.

29 July 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 2 out of 5 stars

Left feeling like just another number..

My appointment was at the Alderley Edge site with Dr Samouris on 24/08 and was highly frustrating.
The clinic was running late so my appointment was an hour behind, I can understand that. However, when meeting Dr Samouris, he greeted me yet continued to text on his phone for 2/3 minutes whilst I sat there in silence.

His recommendation was for a breast uplift, yet didn’t talk through the risks or disadvantages of this.
For example, From other consultations I had previously had, I knew that a “dog ear” could happen and is a risk but Dr Samouris didn’t mention it. I raised it and got sort of “ah yes” response which I found not very informative.
Overall I left the consultation very deflated. It felt rushed, I felt like I was just another number to MYA and that Dr Samouris really couldn’t be bothered being there on a bank holiday weekend.

Appreciate that I cannot comment on the actual surgery taking place, however there is absolutely no way I would be willing to pay nearly £9k and literally put my life in their hands based on this consultation by going ahead and booking surgery.

24 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

To enable us to identify you as a genuine MYA patient so that your review can be investigated please email your complaint to patientcomplaints@mya.co.uk including your full name, DOB and contact details.
Kind regards
MYA

Rated 5 out of 5 stars

I was so nervous before I came and…

I was so nervous before I came and honestly I couldn’t feel better when I left honestly I feel so much better after talking to you guys I couldn’t appreciate it more thanks guys !!!

Katy you was amazing !!!

24 August 2025
Unprompted review
Rated 5 out of 5 stars

The Best decision....

I decided to go with MYA for my breast augmentation after careful consideration and couldn’t be happier. The best decision to say the least. My breasts have always been an insecuritie for me.
MYA have kept me fully informed, comfortable and advised at all times I’m so grateful. I’m currently nearly 2 weeks post op writing this and I cannot thank the team at Harley Health Village Hospital, my surgeon Mr Mileto and at MYA enough from my first convo with Hannah, then Julie who I was able to contact when ever all the way till surgery day and then Joanna who has be looking after me post op, you’ve made my dreams come true and I felt fully involved throughout the whole process. Thank you again xxx

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Dr Log Murugesan

Started the process with MYA in June and it has been amazing since the off. i’m now 2 days post op breast aug and uplift, Ash at the manchester clinic has been looking after me and i cannot fault her she has been so supportive and informative. she’s made sure everything’s organised and im happy with everything and went out of her way to make sure i had my op done on a specific date. i HIGHLY recommend Dr Log Murugesan he was incredible with me start to finish, he was so thorough, patient, informative, caring, compassionate i honestly couldn’t have asked for better. he came to visit me twice after surgery (in the hospital i stayed over night) he was so respectful and helped me with things most surgeons wouldn’t. he explained everything start to finish, he took his time with everything and never made me feel rushed. the staff at first trust were also really lovely and took great care of me. i would highly recommend the manchester clinic and Dr Log Murugesan, you won’t regret it! i can’t wait to see how i look healed but i already look amazing.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

I cannot fault the process so far

I cannot fault the process so far. I have spoken to Bethany and Julie and they were both so so friendly and informative. I felt as though I was speaking to a friend both times. Julie was super knowledgable and gave lots of pointers and really made me feel at ease.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Mr Log and MYA

Decided to go with MYA for my breast augmentation after careful consideration of my options and I couldn’t be happier. A brilliant decision to say the least. My breasts have always been an insecure spot for me so for my fantastic surgeon Mr log to not only keep me fully informed but comfortable and advised at all times I’m so grateful. I’m currently day two post op writing this and I cannot thank both the team at first trust and at MYA enough, you’ve made my dreams come true and I felt fully involved throughout the whole process. I can’t wait to share with you guys how I get on in future too!

Many thanks again 11/10 for your incredible support and team xx

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Breast reduction and Mastopexy

Since my first initial call with Peaches in May everything has been a breeze! From consultations, surgery and pre and post op appointments! I had a breast reduction and mastopexy and it took me years to find the right company and surgeon to use, Dr Samouris has done a great job and on the day of my surgery he made me feel at ease and everyone at Harley health village was so kind. My post ops were with Sibel and Joanna and they too were really kind and reassuring.

12 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Jemma, what a lovely review thank you for sharing. Love MYA x

Rated 5 out of 5 stars

Excellent journey

The whole team have been fantastic and made my journey easy and relaxing. I can highly recommend Mya. My surgeon and Nurse have both been absolutely wonderful

5 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

What a lovely review thank you Jessica. Love MYA x

Rated 5 out of 5 stars

So happy with the results of my…

So happy with the results of my surgery! Feeling do much more confident already, loving my new body! Thanks MYA X

8 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Marie, thank you so much, we are so happy for you. Love MYA x

Rated 5 out of 5 stars

One week post op with Rachel x

I had my one week post op check with nurse Rachel and as always she was lovely. Both her and Laura were so nice and really help put all of my worries at ease. Thank you both so much!x

6 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 5 out of 5 stars

As a guy going through cosmetic…

As a guy going through cosmetic surgery, it was very daunting to begin with when going around getting quotes for the tummy tuck surgery.

However, the people at MYA made it seem very normal, put me at ease even from the first initial phone consultation with Laura, and was so welcoming every time I went to the clinic. After meeting Mr Giannas and the MYA team in the London clinic, I walked out feeling this is the right place to go.

Everything has been so smooth, from the pre-op appointments, the surgery itself and the post-op care, could not fault anything with them. I had Joanna as my nurse and she is genuinely so lovely, answered any questions I had and was really informative on what stage of the healing I was at, what I need to do to help progress

The surgery was 6 weeks ago, and the results are crazy. Definitely got my mojo back and this was the best thing I have ever done! Would highly recommend to anyone

25 July 2025
Unprompted review
Rated 3 out of 5 stars

• Great Surgical Care, Poor Organisation and Communication

While I’m pleased with the results of my procedure and the care I received on the day of surgery, My surgeon, Mr Giannas, was very thorough and professional I felt I was in safe hands from the moment I met him. He came to see me before and after the procedure, which really helped to put me at ease. I feel it’s important to share the challenges I faced leading up to it mostly around communication and organisation.

From the very first phone call, I felt pushed to commit quickly, with a £500 “discount” used as pressure to book. Let’s be honest – we both know that discount is more of a marketing tactic than a real offer.

I live in Pembrokeshire, so I carefully arranged my consultation and nurse appointments around work and travel to London. But that quickly went out the window. I was then told my surgeon would only be available in Essex – not London – despite me already booking trains and accommodation. Then my nurse appointment was moved to another date without anyone checking with me first. It was incredibly frustrating, especially as I’d already planned everything around their original schedule. I called straight away and, thankfully, they changed it back – but the damage was done.

The Essex trip was a nightmare. I got lost, the clinic wasn’t near the train station like I’d expected, so I had to fork out for Ubers both ways. That day cost me around £100 extra, and I arrived over two hours late for my surgeon consult. I just about made it home and got the operation date sorted – only to then be told I’d need an emergency echocardiogram, adding even more pressure close to the op date.

The surgery itself went well. The nurses were lovely and looked after me, and I received follow-up calls from the MYA nurses, which was reassuring. However, the issues didn’t stop there.

I had booked a Sunday post-op appointment with the nurse in London for 3pm. That timing was on me, as I thought I could manage it with train times – but I couldn’t. So I ended up travelling to London on Saturday evening instead, booking an expensive hotel stay and taking my mum with me, who is slightly disabled and needed to assist me.

Halfway through the horrendous journey, I received a phone call saying the nurse was unwell and the Sunday appointment was cancelled. I was already feeling unwell from the journey, so to hear that – after asking in advance if I could change to an earlier appointment and being told no – was beyond frustrating. I was then offered a Monday morning slot, which meant we had to stay two nights instead of one. If I’d been given that Monday option in the first place, I could’ve avoided a wasted journey and a costly hotel stay.

All in all, I find MYA’s communication extremely poor. For a company handling patients going through life-changing surgeries – many of whom, like me, are travelling long distances – the constant changes, lack of notice, and last-minute cancellations cause unnecessary stress and expense. You need to seriously improve how you handle scheduling and communication. Patients deserve better.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Had my consultation today with mya and…

Had my consultation today with mya and everyone was so lovely and informative! A lady called Laura went through everything with me and made me feel so comfortable and reassured. I honestly recommend going with mya if your thinking about getting cosmetic surgery

18 July 2025
Unprompted review

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