MYA Cosmetic Surgery  Reviews 

2,261
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the knowledgeable medical team for going above and beyond to make them feel comfortable, informed, and completely well-supported throughout their journey. Consumers also consistently highlight the remarkably smooth overall process, thorough consultations, and truly exceptional results that significantly boosted their personal confidence. However, some customers also noted frustrating issues regarding the aftercare quality and general customer service responses. A few reviewers experienced difficulties with professional complaint handling, appointment delays, and felt entirely unsupported when seeking assistance during their recovery phase.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the entire process.... See more

Service

Customers had positive experiences with service, highlighting exceptional professionalism and care from start... See more

Customer service

People report positive experiences with customer service, praising staff for being kind, informative, and... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-organised journey... See more

Product

Users describe ambiguous interactions with product, reflecting deeply divided opinions. On one hand, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My whole experience with MYA has just been absolutely perfect. From the initial phone call right through to my post surgery appointments. Although everyone that works at this company is fab, I feel I... See more

Company replied

Rated 5 out of 5 stars

Dr Mileto is truly incredible he has completely transformed my life. I couldn’t be happier with my results they look so natural and even better than I imagined! The nurses, Zeim and Sibel, were also s... See more

Company replied

Rated 5 out of 5 stars

I’ve always had a great experience with all the staff at MYA whenever I visited the clinic, but I wanted to mention Ciara specifically. She’s such a friendly face and always goes out of her way to mak... See more

Company replied

Rated 5 out of 5 stars

Laura explained things easily and clearly for me. She was super nice and gave an honest opinion on implant size, recovery and generally offering amazing support through out all the consultation. Sh... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Plastic Surgeon
  3. Private Hospital

Written by the company

Our approach to cosmetic surgery is unique - we genuinely believe this is about how you feel, not just how you look. MYA go the extra mile to make you feel safe and special - and part of an extraordinary community.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,261)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1 week post op with Racheal and…

Had my 1 week post op with Racheal and I think the nurse shadowing her was also Racheal they were both so lovely, I was feel very overwhelmed and very emotional my pain was actually ok, i was struggling with trapped wind and I was given advice to help with that, they both sat talking to me calming me done when I had a meltdown, I even got a hug which I really needed, I was in the room a long time but I didn’t feel rushed and by the time I left o felt much better, so thank you so much it meant a lot xxxx

7 October 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Marie, I am pleased to hear you are feeling better and our team took care of you. Happy healing! Love MYA x

Rated 1 out of 5 stars

Shockingly low level of aftercare

I was very pleased with the result of my surgery. However the aftercare has been appalling.

I have had two infections due to stitches not dissolving.

I’ve been told that the surgeon needs to remove the stitches, however, clinic staff have continually failed to book me an appointment with the surgeon.

I was treated by a private doctor for the first infection and now I have a second infection in the same breast and clinic staff are literally ignoring my calls and failing to call me back to offer any form of treatment.

Shockingly low level of aftercare. Especially when I am currently suffering with a green bubble under my nipple which is painful and clearly infected.

I will be contacting my GP tomorrow to try and get some antibiotics as MYA are completely ignoring the infection and the risk it poses (such as sepsis) and will not book me an appointment with the surgeon to remove the stitches which have failed to dissolve.

1 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you for your review. We are sorry to hear that you feel your experience was unsatisfactory. We have sent you a direct message to enable us to identify you as a genuine MYA patient so that your review can be investigated. If you would prefer, you can email your concerns to patientcomplaints@mya.co.uk so that we can investigate this further for you and provide advice regarding the complaints procedure.
Kind Regards
MYA

Rated 5 out of 5 stars

Thank you MYA

My experience with MYA has been second to none from the initial telephone consultation to now being 6 weeks post op for a lift and implants. Mr Samouris has done a fantastic job and all the staff I’ve dealt with along the way too. Beccy and Trish at the clinic for my 1,2 and 6 weeks post op appointments made me feel so comfortable and every appointment has run smoothly. The staff at First Trust during and after the surgery were a pleasure to be in the hands of. Thanks to you all. Highly recommend.

9 October 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you Jade, for your lovely review and kind words about members of the MYA team. Love MYA x

Rated 5 out of 5 stars

Best in the business for me

Aside from the travelling everything has been amazing I chose a medical procedure which needs actioning and the consultant was tremendous. You worry about cost but truly everyone is knowledgable and helpful and mya are in fact a
Good top of the market company. I spent months researching and had several consultations the mya team were far superior to others and are the choice for me. 5 stars

16 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Emma, what a lovely review we are so pleased to hear this. Love MYA x

Rated 5 out of 5 stars

Everybody was so friendly

Everybody was so friendly, professional and polite. They answered every question I had and went above and beyond. Nothing was to much trouble. I enquired to change my implant size and this was sorted and I was shown new sizes with no hesitation at all. I would 100% recommend mya to everyone .

29 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Kaleigh, this is lovely to hear thank you so much for taking the time to share. Love MYA x

Rated 5 out of 5 stars

Very friendly

Very friendly. Made me feel confident in the surgery and relaxed.

25 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you for your review. Love MYA x

Rated 5 out of 5 stars

Dr. Samouris - MYA

I want to say a massive thank you to the amazing Dr. Samouris for my uplift surgery. I honestly couldn't recommend him highly enough. From start to finish, he made me feel completely at ease, gave the best advice, and the results are absolutely incredible. He is truly talented, and I’m so happy with the outcome.

A special thank you as well to the MYA team, who went above and beyond throughout the whole process. Ciara and Sonam were fantastic, so supportive and helpful. And my nurses, Jo and Sibel, were incredibly caring and professional. I felt so well looked after every step of the way.

Thank you all so much!

18 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Amazing, thank you so much for sharing. Love MYA x

Rated 5 out of 5 stars

Very informative

Julie was very kind and professional. She made the consultation feel personalised and allowed plenty of opportunities to ask questions. Nothing to improve, was excellent experience.

18 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you for your review Sarah, we will pass this on to Julie too. Love MYAx

Rated 5 out of 5 stars

Very positive experience

My experience with Mya has been amazing from start to after surgery. Prior to consultation, it was between Mya and another known company- however after my initial telephone consultation Mya won me over with their outstanding CQC rating and the fact that they only use surgeons who have 20 years plus experience. All of the staff have been amazing, friendly and so approachable throughout. I had an uplift and implants with Mr Samouris who I had already heard lots of positive stories about. He was not very talkative however made me feel really at ease and I was confident that he knew his stuff! I am extremely happy with the results and the service I have received at every aspect of my care so far. This has involved appointments at the Manchester clinic, Leeds clinic and the op taking place in Preston. All buildings were immaculately clean and modern, and my appointments all went ahead as planned- both pre and post op care. I could not fault Mya at all!

9 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

WOW, thank you so much for sharing your honest review. Love MYA x

Rated 5 out of 5 stars

Had my nurse vitals appointment with…

Had my nurse vitals appointment with Rachel and another Rachel who was shadowing- 16/09/25 Both nurses were absolutely amazing. So attentive, approachable and knowledgable. They even gave me help and guidance on other medical concerns that I voiced. After passing out after the blood test they really looked after me, I was given 2x cups of tea and biscuits and had such lovely conversations. I really felt heard and understood whilst chatting about my upcoming procedure. Thank you so much for looking after me!

16 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Amy, thank you so much for sharing and being so honest with the details of your review. We are pleased to hear you were well looked after. Love MYA x

Rated 5 out of 5 stars

Five star! Absolutely amazing …

Everything from the first phone consultation to having my operation and after have been absolutely amazing
Always answered my questions without hesitation
So lovely friendly and welcoming
All aftercare has been 5 star!!
I highly recommend breast surgery with MYA

5 August 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 3 out of 5 stars

In person visits to Birmingham and…

In person visits to Birmingham and video calls have been great however patient coord side has been poor due to leavers and sickness (one left and then the other went off for a tummy tuck) so I was left with unanswered questions and a real feeling of disorganisation. When I raised this it was dealt with quickly but I then had lots of appointments crammed into a small space of time due to the lack of comms. This has left me uncertain of the quality of the business operations and nervous about the procedure I’m going to have next week.

11 September 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you for your review. We are sorry to hear that you feel your experience was unsatisfactory. Please email your concerns to patientcomplaints@mya.co.uk so that we can investigate this further for you and provide advice regarding the complaint’s procedure.
Kind Regards
MYA

Rated 5 out of 5 stars

BEST PLACE BEST TEAM

Brilliant experience today with MYA today, visited the new Belbroughton location in Birmingham
Friendly professional team made me feel welcome met with my surgeon fully explained everything to me and my options made sure i was happy and understood the procedure . Big shout out to Sarah and the team for making the whole experience worry free and cant recommend highly enough 10/10

10 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 5 out of 5 stars

The best experience!

I had my breast augmentation in May and it’s hands down the best decision I’ve made!
I had Dr Giannas preform the surgery and he was fantastic. He had explained that he may not be able to get the size implants in that I wanted but he managed it and they look fantastic. I had gone from an A to a 30F but still natural looking like I wanted.
The recovery was rough for the first few days but I had rang the help line and was told this was normal and to give it another few days which I did and 2 days later I felt 100X better.
Every single person I have had contact with, met have been amazing. I truly couldn’t wish for a better experience. I was incredibly nervous but would happily go to MYA again for any other surgery.
Thank you for giving me the confidence I’ve always needed.

25 May 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your amazing review. Love MYA x

Rated 5 out of 5 stars

I had my pre-op assessment for my breast augmentation

I had my pre-op assessment for my breast augmentation with Tracy at MYA, and she was absolutely amazing. She was so helpful, took the time to explain everything clearly, and really put me at ease. I felt completely reassured and well cared for throughout the appointment. Thank you so much, Tracy!

8 September 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you for your 5 star review, Love MYA x

Rated 5 out of 5 stars

I am so pleased with my uplift and…

I am so pleased with my uplift and implant surgery by DR Samouris - I had support from the whole mya team and amazing nurses on the day of my surgery. Best decision I made going through mya as I’ve felt supported every step of the way. Thank you so much. Sophie

19 July 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 5 out of 5 stars

Thank you Ciara and Mr Samouris

I want to give another shout out to Ciara, simply because of the huge positive impact she’s had during all my pre op and post op appointments and recovery.
I had Ciara in the room with me during my first ever consult with the surgeon, and I’ve just had her in my last consult with the surgeon - after an amazing BR procedure (thank you Mr Samouris, you’ve changed my life!).
Having the 5* customer service has truly elevated my whole experience, and I have looked forward to seeing Ciara every time I go in. I will actually miss her!
Ciara - thank you so so much <3

21 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your positive reviews. Love MYA x

Rated 5 out of 5 stars

My breast augmentation journey

I stared my breast augmentation journey in April 2025. From my initial contact up to now the experience has been incredible. Everyone at MYA is friendly, knowledgeable and will go above and beyond for everything.
My consultation with Dr Giannas was so informative and I knew from that second he was the surgeon for me and I couldn’t wait to get my surgery date booked.
I had my operation in July and everything was effortless, I was well looked after at the London hospital and Dr Giannas made sure I was comfortable with everything! I was never nervous only excited to finally have the procedure done.
Post op care with MYA was amazing and all my follow up appointments with nurse Rachel at the Birmingham clinic were fantastic.
I am so in love with the results, they look so natural and perfect, and well beyond my expectations. My only regret is not having it done sooner!
I cannot recommend MYA enough and I would never have chosen anyone else to have this experience with!
Thank you so much MYA and to Dr Giannas for changing my life and giving me so much confidence in my body!
Love to you all !!

30 August 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your 5 star review. Love MYA x

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