I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (n... See more
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Review summary
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I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... See more
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My favourite website for baby gifts. Whenever my friends have babies I order gifts from here. Everything always comes in time and with all the details. Even the packaging is nice. I’ve never had any... See more
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I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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Due to evri failure I never got my…
Due to evri failure I never got my items. My 1st years customer service was absolutely brilliant in solving this for me. No fault of there’s, would order again.
13 July 2026
Reply from My 1st Years
Hi, thank you so much for taking the time to leave us a review.
We're sorry that your parcel wasn't delivered as expected, but we're really pleased to hear that our customer service team was able to help resolve the issue for you.
Your kind words mean a lot to us, and we truly appreciate your understanding. We hope to have the opportunity to provide you with a much smoother experience next time.
Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
So good I came back for 9 years!
I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (nearly 9 years later). Let alone the beautiful wrapping it comes in!
7 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The website easy to navigate
The website was easy to navigate and there was plenty of choice.
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
It was efficient and timely
21 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
product exactly as described very quick…
product exactly as described very quick delivery lovely packaging thankyou
21 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I would never order from this company again…
I would never order from this company again.
I've used this website over the years to make multiple orders. I recently purchased a personalized newborn box. On the card I purchased and the book, the input was "To: [insert name]" and "message then from [insert name]". I inserted the name as requested. It did not state that there would be no "to" or "from" on the book or card. I contacted My First Years and explained I was dissatisfied and had a dismissive email in return. I replied saying that's not good enough and never had a response. I emailed again requesting a refund. I was told I need to return it and any shipping to return is my responsibility. The customer service is horrific and I will certainly never be ordering from this company again.
24 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear that you were disappointed with your order and your experience with our Customer Service team. We always aim to provide a positive experience, and we're sorry that on this occasion we did not meet your expectations.
We would like to clarify that the item was personalised exactly as requested with the information provided at the time of ordering. We also provide product images showing how the personalisation will appear, including that the words 'To' and 'From' are not printed as part of the design unless specifically included in the personalisation text.
As personalised items are made specifically for each customer, we generally cannot accept returns. However, our Customer Service team made an exception in this case and offered to assist with a return, with the return postage being the customer's responsibility.
We're sorry that this resolution did not meet your expectations, but we do appreciate your feedback and will continue to review how we communicate personalisation details to help avoid any confusion in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Unfortunately I’ve now had multiple bad…
Unfortunately I’ve now had multiple bad experiences regarding delivery with this company, not long ago it was a delayed package longer the the time frame stated and they wouldn’t refund my delivery cost and this time it is a lost package which still hasn’t been resolved and a new one sent out. I’ve attempted to use them a few times to buy gifts for friends’ new babies but seem to always have issues with the delivery that unfortunately I won’t be buying from them again.
21 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear about the repeated delivery issues you've experienced with your orders. We completely understand how disappointing this must be, especially when you're purchasing gifts for special occasions.
We appreciate you sharing your experience, and we will pass your feedback on to the relevant teams as we continue to review and improve our delivery processes. We can see that a replacement order has now been processed and it is due to be dispatched today using an express delivery service.
We would also like to confirm that we offer two different courier services to help provide reliable delivery options for our customers. However, we understand that your recent experiences have been frustrating, and we're sorry for the inconvenience caused.
Thank you again for your feedback, and we hope your replacement order reaches you safely and promptly.
Best regards, Aleksandra, Management Team, My 1st Years
Great service!
Fantastic! Product was exactly as described, fast delivery, good communication. Would absolutely order again.
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing quality, fast delivery
Amazing quality, I was shocked at how quickly it came! Very impressed, will purchase from them again!
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing
Amazing items and very quick delivery. A positive experience from start to finish
17 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The whole process was smooth
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Won’t order ever again
Ordered on the 15th July, still not turned up, many email sent then email saying there was an issue, well done evri, another failed delivery. This was going to be a gift for the birth of my great nephew, never arrived, eventually, refund or we can resend… oh and a little apology… I won’t be back that’s for sure
15 July 2026
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're really sorry to hear about the issues you experienced with the delivery of your order. We completely understand how disappointing this must have been, especially as the item was intended as a gift for the birth of your great nephew.
We apologise for the delay and the inconvenience caused. We appreciate you bringing this to our attention, and we will pass your feedback on to the relevant teams as we continue working to improve our service and delivery experience.
We can see that the replacement order has now been delivered, and we sincerely hope everything arrived safely and that you are happy with the product.
Thank you again for your feedback, and we're sorry that your experience did not meet the high standards we aim to provide.
Best regards, Aleksandra, Management Team, My 1st Years
Loved the product
Loved the product, just what I wanted. Ordering and delivery straightforward arrived on time.
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely beautiful little…
Absolutely beautiful little personalised dressing gown for my granddaughters 1st birthday, came in a lovely gift box with a little note for the birthday girl. Great quality will definitely be shopping with you again. Thanks 🤩
20 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great gift for a soon to be 1 year old
Quick and prompt delivery, item arrived beautifully packaged and exactly what I wanted, can't comment on how well it plays as my Grandsons birthday isn't until later in the month but it looks amazing and love the personalised products too. Exactly what I wanted.
15 July 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review!
We're delighted to hear that your order arrived quickly, was beautifully packaged, and was exactly what you were looking for. It's wonderful to know you love the personalised products too!
We hope your grandson has a fantastic birthday later this month and that he enjoys his gift just as much as you do. Thank you for choosing us, and we hope to see you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Super cute baseball caps
An easy website to navigate.
Beautiful products to choose from and I was lucky to get my items in the sale too!
I ordered 2 super cute & personalised baseball caps as gifts for identical twin boys that have just been born.
The quality is fantastic.
The colours and personalisation were just as I wanted.
The delivery was promt and the packaging was perfect for the items.
I was so pleased with them both.
15 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
All round amazing service
All round amazing service. Quick delivery and beautiful items. Really happy and will use again and definitely recommend
15 July 2026
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I have genuinely never had such a…
I have genuinely never had such a pleasant interaction with customer support,Shannon was amazing my issue was resolved so quickly without any hassle I was so shocked as Its never been that simple it truly made my week,I am so grateful towards Shannon and honestly it made me place another order the quality in what I ordered is beautiful but to have such a great rep sealed it for me,Thankyou Shannon 🫶🏼
28 July 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your incredible review!
We're absolutely delighted to hear about your positive experience with Shannon. We'll be sure to pass on your kind words to her. Providing friendly, helpful service is something we really value, so it's wonderful to know your issue was resolved quickly and without any hassle.
We're also thrilled that you love the quality of your order and that your experience encouraged you to place another one. Thank you so much for your support, and we look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
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