My 1st Years Reviews 

16,650
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 637 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful personalization of products, often highlighting the lovely packaging that enhances the gift experience. Many consumers also commend the exceptional customer service and helpful staff, who are quick to resolve issues and provide supportive assistance, alongside prompt delivery and overall ease of ordering. However, some customers noted occasional issues with delivery services, such as delays or lost parcels, sometimes leading to damaged items. A few also experienced initial product faults or found customer service less helpful in resolving specific order discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautifully made, high... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the helpfulness and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency in resolving... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising quick and prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (n... See more

Rated 5 out of 5 stars

I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... See more

Company replied

Rated 5 out of 5 stars

My favourite website for baby gifts. Whenever my friends have babies I order gifts from here. Everything always comes in time and with all the details. Even the packaging is nice. I’ve never had any... See more

Rated 5 out of 5 stars

I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more

Company replied


Company details

  1. Gift Shop
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Clothing Store
  5. Children's Toys Store

About My 1st Years

Written by the company

The Home of Personalised & Unique Baby Gifts.

Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.

From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.

Discover uniquely personalised baby gifts that make every milestone unforgettable.

Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.

Enjoy our signature personalisation expertise, perfected with care and attention to every detail.

Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.

Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.3

All reviews

(16,650)

597 reviews in the last 12 months

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Rated 1 out of 5 stars

Won’t order ever again

Ordered on the 15th July, still not turned up, many email sent then email saying there was an issue, well done evri, another failed delivery. This was going to be a gift for the birth of my great nephew, never arrived, eventually, refund or we can resend… oh and a little apology… I won’t be back that’s for sure

15 July 2026
Rated 5 out of 5 stars

Absolutely beautiful little…

Absolutely beautiful little personalised dressing gown for my granddaughters 1st birthday, came in a lovely gift box with a little note for the birthday girl. Great quality will definitely be shopping with you again. Thanks 🤩

20 July 2026
Rated 5 out of 5 stars

Great gift for a soon to be 1 year old

Quick and prompt delivery, item arrived beautifully packaged and exactly what I wanted, can't comment on how well it plays as my Grandsons birthday isn't until later in the month but it looks amazing and love the personalised products too. Exactly what I wanted.

15 July 2026
Rated 5 out of 5 stars

Super cute baseball caps

An easy website to navigate.
Beautiful products to choose from and I was lucky to get my items in the sale too!

I ordered 2 super cute & personalised baseball caps as gifts for identical twin boys that have just been born.

The quality is fantastic.
The colours and personalisation were just as I wanted.
The delivery was promt and the packaging was perfect for the items.

I was so pleased with them both.

15 July 2026
Rated 5 out of 5 stars

I have genuinely never had such a…

I have genuinely never had such a pleasant interaction with customer support,Shannon was amazing my issue was resolved so quickly without any hassle I was so shocked as Its never been that simple it truly made my week,I am so grateful towards Shannon and honestly it made me place another order the quality in what I ordered is beautiful but to have such a great rep sealed it for me,Thankyou Shannon 🫶🏼

28 July 2026
Unprompted review
Rated 5 out of 5 stars

My favourite website for baby gifts

My favourite website for baby gifts. Whenever my friends have babies I order gifts from here. Everything always comes in time and with all the details. Even the packaging is nice. I’ve never had any issues and I’ve ordered over 6 times. Everyone always loves the personalised gifts I order, even being able to write a message in a book is magical and special keep sake!

15 July 2026
Rated 5 out of 5 stars

Great shopping experience

I was kept informed of the progress of my purchase throughout, the package was delivered on time and the product was absolutely perfect, a personalised hooded towel for my new grandchild in a gorgeous mint green, also loved the presentation box it came in, which sadly had been dented slightly by the delivery firm

15 July 2026
Rated 5 out of 5 stars

Gift for a newborn

I purchased a gift for my niece's newborn and she was very pleased with the quality.
Delivery was delayed due to Evri losing the parcel but Marie in Customer Service was outstanding in resolving the problem for me so I would be happy to buy from My 1st Years again in future.

17 July 2026
Unprompted review
My 1st Years logo

Reply from My 1st Years

Hi, thank you so much for your wonderful 5-star review!
We're delighted to hear that your niece was pleased with the quality of her gift. We're sorry that your parcel was delayed due to an issue with the courier, but it's fantastic to know that Marie was able to resolve everything for you and provide the support you needed.
Your kind words mean a great deal to both Marie and the whole team. Thank you for your patience and for choosing My 1st Years. We look forward to helping you find another special gift in the future!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

I ordered a personalised gift and I…

I ordered a personalised gift and I wanted it quickly, I paid extra for next day delivery and it was money well spent.
It arrived the following day with the personalisation and a fantastic quality gift box.
The recipient was extremely happy with their gift.

14 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, Thank you for your fantastic 5-star review!
We're so pleased to hear that your personalised gift arrived the very next day and that you were happy with both the quality of the gift and the presentation in our gift box. It's even better to know the recipient loved their gift!
Thank you for choosing My 1st Years and for taking the time to share your experience. We hope to help you create more special memories with us again soon.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

What an amazing shopping experience

What an amazing shopping experience, item came before l expected it and the item is amazing.

3 July 2026
My 1st Years logo

Reply from My 1st Years

Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years

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