MW Vehicle Contracts Reviews 

432
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff members who provide clear guidance, answer every question thoroughly, and ensure a completely smooth leasing journey from the very beginning to end. Many people note that communication remains excellent throughout the entire process, while the vehicle delivery service is remarkably prompt, professional, and efficient. Some reviewers were not happy with aftercare support when attempting to resolve unexpected vehicle problems after the initial handover. A few consumers also mentioned experiencing frustratingly long waiting periods or receiving cars with minor unexpected issues upon arrival.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, polite, and professional service... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation from start... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the continuous communication, helpful... See more

Delivery service

Customers had positive experiences with delivery_service, highlighting great communication and seamless... See more

User experience

Customers consistently note positive experiences with user experience, finding the overall process to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a ford transit custom dealing with Erica. She was brilliant all the way through and even when i got put into contact with other people of the company they were just as useful/helpful. The o... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with MW Vehicle Contract, done an application online and after that I was contacted by Jack when he explained everything to us. After we agreed on what truck to choose to suit p... See more

Company replied

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every que... See more

Company replied

Rated 5 out of 5 stars

Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks la... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Car Rental Agency
  4. Van Rental Agency

Written by the company

Business, Fleet and Personal. We work with the UKs leading vehicle funders to offer you the best car, van and pick-up leasing deals available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(432)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to work with!

Excellent company to work with!
This is the 3rd car we have had from MWVC, starting with a Fiat 500 in 2017, and every time we changed cars, the leasing process has been easy and seamless, with no pressure to buy a certain model or package, listening to what we require for our business, through to delivery and after service.
Many thanks to all of the staff we have worked with over the years, their customer service is second to none, and I would recommend them to anyone who is looking for a vehicle to lease.
Chris Craven

1 October 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Fantastic to work with…

Scarlett made the whole process from start to finish simple, clear and quick. We needed a new van for a new starter and this was all delivered well in time!
I will be calling Scarlett for all vehicle enquiries moving forward.
Thank you!

30 September 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Seamless and Professional

Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks later the vehicle was delivered to our drive with a full tank of petrol. We cannot recommend this company highly enough and are already telling friends and relatives about them.

26 September 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you so much for the recommendation, we look forward to working with you again in the future!

Rated 5 out of 5 stars

DELIVERED AS PROMISED

My journey with MW Leasing has just started, and I’ve been really impressed so far. From the beginning, Ollie has been excellent to work with—professional, approachable, and always quick to respond. Like with any big order, we had a few hiccups along the way, but what stood out was how committed they were to finding solutions and making sure everything stayed on track.

Their hard work and persistence paid off, and in the end, all 10 cars were delivered as promised. The process felt smooth, transparent, and well-handled throughout. It’s rare to come across a team that genuinely cares about customer experience, but MW Leasing really delivered on that.

I would highly recommend them to anyone looking for a reliable and supportive leasing partner.

11 September 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the continued support. If you're happy, then we're happy. We appreciate your feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Very professional and helpful nothing…

Very professional and helpful nothing was too much trouble from finding a van to keeping me updated on the progress through to road tax and delivery thanks Joe

1 September 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the continued support. If you're happy, then we're happy. We appreciate your feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Easy van purchase

Listened to what I wanted from start to finish, found the right van at the right price with the right mileage, and communicated well with me from initial conversation to search to sale to drop off. Thanks very much.

19 August 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you so much for the recommendation, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great company to have done business with

We approached MWVC regarding leasing a new all electric van as our existing lease was about to expire. We dealt with Joe who was helpful and honest, from the start, when he said he will call me back, he did. Overall a great experience and I would highly recommend MWVC

29 August 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely…

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every question thoroughly, offered clear and honest guidance, and made the entire process smooth and stress-free. Her professionalism and friendly demeanor put me at ease right away, and it was clear she genuinely cared about providing the best possible experience.

I couldn’t be happier with the service Scarlett provided—she went above and beyond at every step. I highly recommend asking for her if you’re considering MWVC. You’ll be in excellent hands!

27 August 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for your positive feedback, we appreciate it!

Rated 1 out of 5 stars

When going through the sales process

When going through the sales process, communication was constant.

Since I’ve received the vehicle, which has some issues, aftercare has been horrendous

18 August 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

I am sorry to hear that you have been experiencing issues with your new vehicle. Following our investigation, I can confirm that our team has explored all available channels to assist you and will continue to do so. The vehicle needs to be returned to an authorised Maxus dealer for investigation and repair. We have advised that you to contact your local dealer to arrange an inspection of your vehicle so they can provide further assistance with resolving the issue.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Great and fast repsonse to quote requests. Great after experience in ordering and waiting for delivery. Great delivery and attention to detail - all in all highly recommend!!

16 July 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you so much for the recommendation, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Very good

Very good. Efficient

20 June 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for your positive feedback, we appreciate it!

Rated 1 out of 5 stars

Stop telling lies about delivery slots

Stop telling lies about delivery slots

5 June 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for your feedback. We’re sorry to hear that you feel let down by the delivery dates provided.

Please know that all initial delivery dates are estimates, and while we do our best to ensure timely arrivals, delays can occasionally occur that are unfortunately outside of our control. We always aim to communicate any updates or changes as promptly as possible. We are happy to hear you have now have taken delivery of your vehicle and we truly appreciate your patience and understanding.

Rated 3 out of 5 stars
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for taking the time to leave your feedback. We're truly sorry to hear that you were let down by the delivery dates.

While we do our best to provide accurate delivery estimates, there are times when unexpected issues with our suppliers or shipping partners can cause delays that are unfortunately out of our direct control. We always aim to communicate any updates as soon as possible and are continuously working to improve this part of the process.

Your experience matters to us, and we appreciate your patience and understanding.

Rated 5 out of 5 stars

Delivered on time everything I asked…

Delivered on time everything I asked for. Scarlet was amazing throughout the whole process. Kept in touch constantly to keep me updated by email or txt for what you get 1st class service will happily deal with this company in the future G.CRAMB

19 May 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

great team

Lots of issues with the finance company, odd and complex procedures, but MWVC worked diligently to solve it. Gabby went the extra mile to source the right car for me, very happy, price competitive - what's not to like

13 May 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the continued support. If you're happy, then we're happy. We appreciate your feedback and look forward to working with you again in the future!

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