For some reason the delivery took the address in my PayPal instead of the one I provided. It's never happened to me before. Luckily, that address was more or less nearby, so it wasn't too much of a... See more
Company replied
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See what reviewers are saying
--for english version scroll down -- Top Shop! Gute Beschreibungen, schöne Fotos, Größen stimmen, Qualität passt! Sehr günstiger und zügiger Versand! Vielen Dank!! Great shop! Good descripti... See more
Company replied
Top - as always. Various buys, always absolutely trustworthy. Top packaging, safe and fast delivery. Top quality gear. Electric guitars in my case. Anytime again - with pleasure and quite soon!
Company replied
Fast Shipment but Courier service GLS has bad pick up service. The goods arrived fast but then GLS bring the parcel to a small shop open only Monday to Friday 07:30 to 18:00hrs. That there is a closer... See more
Company replied
Company details
Written by the company
Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.
Erlebe Musik in allen Facetten
Written by the company
- Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
- Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.
Selbstbewusst bei Muziker einkaufen
Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- 089 324 921 0570
- info@muziker.de
- www.muziker.de
Muziker ist ein großer Online-Händler
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Muziker
Dear Ochsana,
Thank you for your positive feedback! We're glad to hear that you're happy with our shop. Looking forward to your next order!
Best regards,
Your Muziker Team
Quick and clean delivery and packaging
20 January 2025
Reply from Muziker
Dear Customer,
Thank you for your feedback! We're glad to hear that you were satisfied with the fast delivery and secure packaging. Looking forward to your next order!
Best regards,
Your Muziker Team
I bought FL Studio and it was almost…
I bought FL Studio and it was almost flawless. I needed intervention from the helpdesk but that was minor. MAX stars!
24 January 2025
Unprompted review
Reply from Muziker
Dear Paul,
Thank you for your great feedback! We're glad to hear that your FL Studio purchase went smoothly and that our helpdesk could assist you. Enjoy making music, and we look forward to your next visit!
Best regards,
Your Muziker Team
Reply from Muziker
Dear Customer,
Thank you for your feedback! We’re glad you found a great deal with us. Looking forward to your next order!
Best regards,
Your Muziker Team
The parcel has not yet arrived
The parcel has not yet arrived. At least for our region GLS is not a reliable logistics partner.
27 December 2024
Reply from Muziker
Dear Customer,
Thank you for your feedback. Due to the high volume of shipments during the holiday season, delays can unfortunately occur. We apologize for any inconvenience caused and appreciate your patience.
Best regards,
Your Muziker Team
3 Times successful purchase
I bought three times , Guitar Pedal for 400 EUR around 2022 , Guitar Neck for 360+ EUR in 2023 and Synth in 2024 for 2k EUR. All the time articles were in new sealed conditions , no damage , no signs of repackage and arrived 1 day before expected by GLS.
8 December 2024
Reply from Muziker
Dear Customer,
Thank you for sharing your positive experience! We’re thrilled to hear that all your purchases met your expectations, from the quality of the items to the timely delivery. Your trust and satisfaction mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Your Muziker Team
Hermes Paketversand
Hermes Paketversand
myhermes.de Hermes Versand - Hermes Logistik Versand - Dein Paketdienst
Logistik service is so bad... i was this shop HERMES in munchen East rail station.
Then they had electric problem. I can NOT pick up my packung,
3 December 2024
Reply from Muziker
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience with the delivery service. Unfortunately, issues with local logistics providers, such as technical difficulties, are beyond our direct control.
Please contact our customer service team so we can assist you in resolving this matter promptly. Thank you for your understanding.
Best regards,
Your Muziker Team
Reply from Muziker
Guten Tag,
Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit Ihrem Einkauf zufrieden waren. Wir wünschen Ihnen viel Freude mit Ihrer neuen Ausrüstung und freuen uns auf Ihren nächsten Besuch.
Mit freundlichen Grüßen,
Ihr Muziker Team
Everything was fine
Everything was fine, the product arrived well-packed in a couple of days. I can recommend buying from Muziker.
20 November 2024
Reply from Muziker
Dear Ryan,
Thank you for your feedback. We're glad to hear that everything went smoothly and that your order arrived quickly and well-packed. We appreciate your recommendation and look forward to your next purchase!
Best regards,
Your Muziker Team
wow.
the piano arrived but without an adapter for connecting to the power grid. The packaging was damaged. The delivery time was increased by 2 times. The driver who delivered the piano was rude to me and my wife. I paid for transport insurance but for some reason they don't want to explain anything to me or pay - an increase in the delivery time, a lost important part and a package pierced in several places - is not an insurance case? Not to mention how much nerves were spent just so that the piano would arrive... They can't do this even for the 1000 euros we paid for the piano.
25 November 2024
Unprompted review
Reply from Muziker
Dear Customer,
We deeply regret the inconvenience and frustration caused by your recent experience. Please accept our sincerest apologies for the issues with the missing adapter, damaged packaging, delivery delays, and the behavior of the driver. This does not reflect the standard of service we strive to provide.
We assure you that your claim is currently being processed, and we are working to resolve it as quickly as possible. Our team is also coordinating with the transport provider to address the situation and ensure you receive the necessary support and explanation regarding the transport insurance.
Thank you for your patience and understanding while we resolve this matter.
Best regards,
Your Muziker Team
Trustful shop.
15 November 2024
Unprompted review
Reply from Muziker
Dear Frédéric,
Thank you for your kind words! We’re delighted to hear that you find us trustworthy. Providing you with a reliable and enjoyable shopping experience is our top priority.
We look forward to serving you again in the future!
Best regards,
Your Muziker Team
Recommended
Good prices, but mostly reliable, with proper customer service handling returns. Recommended.
14 March 2024
Unprompted review
Reply from Muziker
Dear Customer,
Thank you for your kind feedback! We’re pleased to hear that you appreciate our pricing and reliable service. Our team is always here to assist with any returns or questions you may have. We look forward to serving you again!
Best regards,
Your Muziker Team
Reply from Muziker
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’re satisfied with the pricing, shipping, and our customer service. It’s our priority to ensure a seamless experience, and your satisfaction truly motivates us. We look forward to serving you again in the future!
Best regards,
Your Muziker Team
Very quick delivery
Very quick delivery, all as written on the site, excellent product and price. Highly recommend!
24 October 2024
Unprompted review
Reply from Muziker
Guten Tag,
Danke für die freundlichen Worte! Ihre Zufriedenheit ist für uns die beste Belohnung. Wir wünschen Ihnen viele schöne Momente mit Musik.
Mit freundlichen Grüßen,
Ihr Muziker Team
Only 4 starts because GLS delivery to…
Only 4 starts because GLS delivery to Berlin is porblematic. Very rude people and not alway deliverying to the address. I would suggest to recommend other options to customers.
17 October 2024
Reply from Muziker
Dear Leo,
Thank you for your feedback. We understand your concerns regarding the delivery by GLS. For some products, we offer multiple shipping options, while others are only available through a specific carrier.
We are continually working to improve our service, and your comments will be discussed internally.
Thank you for your understanding.
Best regards,
Your Muziker Team
Very good
Very good. Low price, good delivery (secure packaging), fast delivery, unopened original product package, delivered a product that is not available in other stores.
16 October 2024
Reply from Muziker
Guten Tag,
Vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben! Wir freuen uns, zu Ihrer guten Erfahrung beigetragen zu haben. Bei Fragen sind wir gerne für Sie da.
Mit freundlichen Grüßen,
Ihr Muziker Team
Everything is fine
Everything is fine. The goods arrived exactly on schedule. No quality issues.
7 October 2024
Reply from Muziker
Guten Tag,
Danke für die freundlichen Worte! Ihre Zufriedenheit ist für uns die beste Belohnung. Wir wünschen Ihnen viele schöne Momente mit Musik.
Mit freundlichen Grüßen,
Ihr Muziker Team
Reply from Muziker
Guten Tag,
Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit Ihrem Einkauf zufrieden waren. Wir wünschen Ihnen viel Freude mit Ihrer neuen Ausrüstung und freuen uns auf Ihren nächsten Besuch.
Mit freundlichen Grüßen,
Ihr Muziker Team
Order canceled due to address change…
Order canceled due to address change and price increased from €168 to €173 at the same time!
4 October 2024
Unprompted review
Reply from Muziker
Dear Customer,
Thank you for your feedback. We are sorry to hear about the inconvenience you experienced with your order. In such cases, we encourage you to contact us directly, and we can adjust the price back to the original amount.
Thank you for your understanding.
Best regards,
Your Muziker Team
I got the wrong product
I got the wrong product, and the return form and system are ridiculous. Too many e-mails back and forth, and so far, I can't get my money back. This is a total waste of time and a very bad buying experience. I will not repurchase it.
25 September 2024
Reply from Muziker
Dear Customer,
Thank you for sharing your feedback. After reviewing your case, we have confirmed that the correct product was sent. We have been in contact with you regarding this issue. If there are any unresolved concerns, please contact us again so we can assist you further.
Thank you for your understanding.
Best regards,
Your Muziker Team
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