Musixmatch Reviews 

901
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many people appreciate the platform for its ability to easily provide, add, and sync lyrics, enhancing their music listening and creative process. It is a valuable tool for musicians and music lovers to manage their lyrics, and many praise the helpful, responsive support team. However, some customers encountered significant technical issues with the app and website, including login problems, unverified profiles, and unsaved work. Others reported unhelpful customer support, citing ignored tickets or feeling pressured to subscribe for assistance.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many expressing disappointment over changes to the... See more

Application

Reviewers mention ambiguous feedback about the app, with many expressing disappointment over its current... See more

Website

People report ambiguous experiences with the website, with some finding it super useful and an awesome part... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing frustration over technical issues,... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant dissatisfaction due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more

Company replied


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

901 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(901)

341 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The glitchiest website I have ever…

The glitchiest website I have ever used. Considering I paid about 160 USD for the privilege of using it (I believe it's normally closer to $180 for Pro but I got a small discount through LANDR), I expect much better functionality. Every song I have tried to sync has taken *at least* ten attempts, but on average probably twenty, as the website keeps crashing - this has happened on several, separate occasions. Clearing cache doesn't help. Ridiculous that this site has the monopoly on uploading lyrics. I hope someone with better infrastructure comes along to disrupt the market as this user experience truly sucks the joy out of uploading lyrics. Once they're up though it's great, and the auto-generated short clips and longer ones are nice. Just a shame it's such a pain to get to that point.

UPDATE IN RESPONSE TO MUSIXMATCH REPLY: Hello, thanks for your reply. I appreciate it. I am using the latest version of Chrome on desktop, no VPN. I have cleared cookies, cache for all time and restarted my machine and browser. None of this has helped. How do I contact you for support or some kind of compensation? This feels more like amateur hour and a rip off for artists who care about managing their lyrics more than it feels like a 160 USD 'Pro' experience. Until this user experience improves I will be advising people I know to avoid 'Pro' if they can help it. You can get a whole DAW for this amount of money, and that's not a yearly subscription, that's for life. Appalling rip off for the quality of functionality on the site. And to be specific about the issues that come up:
- audio file of song fails to upload for syncing 9 times out of 10 - massive waste of time and effort
- when stuff does finally upload, at some point everything freezes and I have to refresh and start again - at which point it's 50/50 whether my progress has been saved
- AI-time sync fails to load 9 times out of 10. Again, problem of things crashing, needing to reload and then progress may not have been saved at all, meaning the whole process needs to be started again - again.
- All in all, a process that could take 10 minutes or less if all goes smoothly is taking as much as an hour for each song. That is why, to me, this tool feels unprofessional and nowhere near worth the money I paid to use 'Pro'.

Looking through other reviews at three stars or lower I can see I am not the only one experiencing these issues.

I will, of course, update my review, if/when things change for the better.

1 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

UPDATE 2/1/2026: We noticed that you are in contact with our Customer support, please feel free to send them more details if you experience this type of issue again.


Hi Yel,

Thanks for sharing your experience — we’re really sorry to hear how frustrating syncing lyrics has been. That’s definitely not how it should feel, especially when you’re putting time and money into your work.

We’re glad you like the final result and the auto-generated clips, and we know how discouraging it is when technical issues get in the way of getting there. If you’re open to trying again, we generally recommend using Google Chrome on desktop or making sure the Musixmatch app is updated to the latest version, as this can help improve stability.

If the issue continues, our support team is always happy to take a closer look and help. Thanks again for the honest feedback — it really helps us improve.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

I‘m now waiting for almost a month to…

I‘m now waiting for almost a month to get verified as an artist. They basically force you to subcribe with only offering support when you do so. Worst Platform in the whole music industry, i’m sorry.

27 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

thank you for taking the time to share your experience — we understand how frustrating waiting can be, especially when you’re eager to move forward as an artist.

Just to clarify, our standard verification process is transparently stated and can take up to one month. For artists who need a quicker turnaround, we also offer an optional Fast Track Verification service. That said, since you mention that it has been almost a month, we’d be happy to look into your specific case and see where things currently stand.

We’ve requested your email address via Trustpilot so we can reach out directly and assist you as quickly as possible. Our goal is always to support artists, and we’d love the chance to make this right for you.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Marketing and Digital tools for independent artists.

The integration of digital tools that attribute to generating DSP and social media content - supports and makes marketing easier for independent artists to market themselves and build a career without the need of a major label. Musixmatch is more than a lyrics distributor, this is a marketing machine. I am beyond impressed... I am seeing way more than I anticipated.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Predatory paywalls, broken free tier, no real support

Musixmatch has turned into a textbook example of a greedy, artist-hostile platform.

The so-called “free tier” is practically unusable. Basic features are intentionally broken or restricted, constant bugs appear during simple actions, and when you try to contact support, you’re pushed into a subscription wall. Even basic help requires payment, which is unacceptable.

This doesn’t feel accidental — it feels deliberate. The platform creates friction, errors, and dead ends in the free tier to frustrate users into subscribing. Lyrics submission, edits, and reviews are painfully slow or fail entirely, while paid users magically get access to “support” and working tools.

What makes this worse is that artists are forced to rely on Musixmatch because major DSPs like Spotify and Meta use it for lyrics. That monopoly power is being abused. Charging creators just to fix metadata or get a response is exploitative.

There’s no transparency, no accountability, and no respect for independent artists. If you’re an indie creator, be aware: this platform treats frustration as a business model.

I wouldn’t recommend Musixmatch unless you’re ready to pay just to make the platform function.

27 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Atik,

We’re sorry to hear about your experience and understand how frustrating it can be when things don’t work as expected.

That said, we’d like to clarify a few points. If a bug occurs, it affects users across plans, not just free users. When general issues or bugs are reported, our team works to identify and resolve them as quickly as possible.

We’ve reached out via Trustpilot to request your contact email so we can look into your specific account and better understand what went wrong. Once we receive those details, we’ll be able to investigate and support you directly, and we’d be happy to help resolve the issues you encountered.

We always offered a free plan for distributing and managing lyrics, which is used successfully by many creators every day. Paid plans are designed to offer additional tools and efficiencies, not to block access to basic functionality.

We value transparency and respect the artist community, and feedback like this helps us improve. If you’re open to it, we look forward to hearing from you so we can work together toward a solution.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

So far it’s less complicated

So far it’s less complicated, I was able to upload and sync my lyrics although it not yet live but hopefully it would and I can’t wait to see how it plays. Aside from that everything is great and I love the feature.

20 December 2025
Unprompted review
Rated 4 out of 5 stars

Challenging at times

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so went from 2 star to 4 star rating for the correction. Still see issues where everything is AI driven with no way out, but at least there's enough engagement from the company to take these types of reviews seriously.

Original review:
They seem to me to basically be a money scamming scheme if you want your lyrics pushed along with the music. They say they support a free tier, but then will refuse to validate your artist profile or make it take MONTHS. But if you pay for it, then we'll do it in a few days. Problem is that even if you do pay for it, their help is almost exclusively AI and they won't solve any problems for you. I have a ticket for a pro paid account that's been open for weeks, no response despite saying it shouldn't be longer than 1-2 business days. Be prepared that the solution to any problem is "pay us" ... even the ones they say they support for free.

It's also the rudest AI help system I've ever seen. Ask it a question and you aren't a paid tier, it'll throw our an answer that basically says "pay, or shut up an wait" (in a slightly more polite form) and then hang up on you.

4 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Wesley,

Thank you for sharing your feedback and for your patience while we reviewed your account.

We’ve confirmed that your artist profile is now correctly listed under your Musixmatch Pro account, and you can distribute your lyrics. Your verification request, received on November 24th, was temporarily delayed due to a release-related issue, which has now been resolved.

For free users, verification requests can take longer but are generally completed within 30 days. We understand you may need to get it done faster, which is why we offer a premium service to speed up the process and provide priority support.

If you need any additional help, you can also reply directly to the email we sent on December 14th — we’ll be happy to assist you.

We truly value your feedback, as it helps us improve our processes and communication for all users. Thank you again for your patience and for being part of the Musixmatch Pro community.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

Cannot correct translation errors because someone with a higher rank than me locked the entire thing.

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea how to do/what they do, but I think I'll find things out eventually. One issue though; I know this feature is added with good intentions, but it bugs me a LOT. So, there's this song that I was lazy to translate myself so I looked up its English translation, and found one on Musixmatch. The thing is, NOT A SINGLE ONE OF THE SENTENCES WAS TRANSLATED RIGHT. So, like the perfectionist person I am, I signed up just to correct that song, and guess what I found when I tried to correct it? That it's locked because someone with a higher rank than me edited it. Why? They translated it so horribly that even Google Translate would do a better job. I just wanted to correct it, but no, because they're higher ranked. This irked me a lot, so I moved on to translate a couple other songs to get it out of my head; but each time I see those disgustingly incorrect translations, I get irritated again. Please, either have someone with a better understanding of the language fix that or let me do it. I have ADHD and literally cannot stop thinking about it. (Song name in question: "Sarı Kurdeleler" by Model)

12 December 2025
Unprompted review
Rated 1 out of 5 stars

use code blackfriday50 if it’s really that important 💀

Free option sucks, p2w ahh site 😭🙏🏼
you have to do id verification or PICK A PLAN JUST to upload lyrics but they said it was free 😭
Like if they have a data breach everyone’s ID is so cooked, don’t use. W LyricFind.

15 November 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there,

Thanks for sharing your thoughts! Just to clarify, our basic service to distribute lyrics is completely free, and if you ever run into any issues, our customer support team is happy to help.

Our paid plans are optional and provide extra features for those who want them, like AI-powered lyrics transcription, time-syncing, and tools to create merch, among others.

We hope you continue enjoying the free distribution and explore any of the extras if they’re useful to you!

Best Regards,
The Musixmatch Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look