Musictoyz Reviews 

I have ordered a Rockett Flex Drive pedal on 6th Mar 2024 vide ORDER #34722 with full payment $177.95. Still pending shipment. My enquiry emails (request #43359 and #43380) were sent on 4th April 2024 and 15th April 2024 without any actual reply up to present 28th May 2024.

Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.

Musictoyz.com doesn't answer any forms of communication, at least for me. I've tried phone calls, Facebook messenger, and email to no avail. Ordered some pickups a week ago and simply wanted a status and tracking number. I feel like my time, money and trust was wasted here. I'll see what happens, but the gross negligence demonstrated by Musictoyz.com is unprofessional and a waste of time for musicians.

I placed an order that was never fulfilled. They never answered my messages or any contact. I had to place an order case at Paypal.com to get a refund, which really took a month, in order to await for a musictoyz answer, which never happened. The reimbursed me after a looong wait. Nover an apology og any message. Awful service. I will never deal again with them, for sure. My worst fear is that I live in Mexico, and I could not do anything to accuse them of fraud, and my money would vanish in their hands. Thsi review is to prevent you form dealing with them, Thank you.

Ordered a Van Zandt pickup UK shipping a week ago, order still awaiting fulfilment, made three attempts of communication with Musictoyz over the last week on when the order will be fulfilled with no response (two on website, one on Reverb). If they need to make the pickup then let me know, at least I would know it's on the way and that I don't have to tell my bank.

Order ID #34497 if anyone cares.

Music Toys was unable to fulfill my order. They marked my order as cancelled but did not initiate refund nor did they respond to my many requests for update. After reading several negative reviews regarding bad business practices, I filed a dispute with PayPal to assist in receiving a refund.

Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.

It is really bad customer service.
Never react with emails, msgs on sns.
Takes a long time for process.
Only contact customers when they need to

Despite all the negative reviews I have seen, I must advise that following a screwed non delivery by USPS (completely their mistake) Teddy has been extremely helpful in re-arranging alternative. My only negative is that he is not always easy to contact but I suspect that can be true of many smaller businesses

I ordered a Providence Stampede SOV-2 Overdrive. The pedal came and I wasn’t digging the tone. I called Teddy Rasch the owner and he instructed me to send it back and drop a note in my he box concerning what I’d like to replace it. That was a month ago. USPS takes 3 days to ship a package from ME to VA. I called twice and was told it was on the way. I contacted PayPal today (one month to the day since this whole process started) and a refund was issued immediately. This tells me Teddy lied about ever shipping me the replacement. It bothers me because he seemed like an okay guy on the phone and I went the extra to even include a copy of my buddy Anthony Rosano’s Blues Rock CD in the return package. I won’t do business with MusicToyz again or recommend them to my friends.

One of the worst online retailers I have ever encountered in my life and ordered musical instruments from . They sell defective Guitar amps and guitars and accessories. Stay away from these Con Artists they are nothing but a joke, out to get your money.

I dont recomend, run from them. they dont answer massages, your Money bye

******* ALERT ****** ALERT ******* ALERT ****** ALERT *******
******* STAY AWAY FROM DOING BUSINESS WITH THEM *******

A FRAUDULENT ORGANIZATION WITH LITTLE TO NO REGARD FOR ANYTHING OTHER THAN TAKING YOUR MONEY FOR PRODUCT THEY DO NOT STOCK, BUT ADVERTISE THAT THEY DO.

VERY LITTLE CUSTOMER SERVICE. A MOST DISHONORABLE OPERATION THAT SHOULD NOT BE IN BUSINESS SERVICING ANYONE.

CLASSIC BAIT & SWITCH • NO OPPORTUNITY FOR REFUND AFTER HAVING BEEN STRUNG ALONG. UNTRUSTWORTHY.

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19 July 2018

This guy has THEE BALLZ to respond with an outright lie: This guy's name is TEDDY RASCH and he is a con man of the highest order. I have over 25 emails from him and if I could post a screen-shot of them I would. STAY AWAY from this Company. They will immediately TAKE YOUR MONEY then employ the "FREEZE OUT" know full well they will NOT deliver your items.

ALERT +++ALERT +++ALERT +++ALERT +++ALERT +++ALERT

==============================================
LIAR • 1 or over 25 emails... This guy stole $300 from me. Offering to "help" me on many, many occasions... Helping and executing are completely 2 different things. He's a GASLIGHTER, CON MAN & FRAUD who cannot deliver what he promises. ++++ STAY AWAY. ++++

Teddy Rasch trasch at maine.rr.com
To:Jansen P
Sep 12, 2017 at 12:44 AM
Jansen....I apologize I had no idea, I went to refund your card but it’s been so long I can refund the card...

Can we send you a check or paypal ? Let’s get this done ASAP !

From: Jansen P
Sent: Monday, September 11, 2017 5:38 PM
To: Teddy Rasch ; Teddy Rasch
Subject: Fw: Your Musictoyz.com Order Has Been Updated (15177)

Teddy -

At this point I feel fairly confident now with this last email below to clearly call you out for FRAUD. Something being shipped without a tracking number is simple NOT shipping, and I will be contacting my bank tomorrow to take steps for a charge-back from your VISA account.

Rest assured that contact concerning this situation will be made to VISA, the BBB, Darcy Sherr, ESQ and President of the Falmouth, Maine Chamber of Commerce, amongst other who should be made aware of your dishonorable operation.

You, sir - should not be in business if you cannot deliver paid for product while obfuscating your communications continually to placate a situation where the truth will affect your bottom line.

I have requested a FULL REFUND.... REPEAT: FULL REFUND... now for a second time, yet I received this email below.

Teddy, please govern yourself accordingly.

Regards,
Jansen

----- Forwarded Message -----
From: Musictoyz.com info at musictoyz.com
To: janseninf at yahoo.com
Sent: Monday, September 11, 2017 8:47 PM
Subject: Your Musictoyz.com Order Has Been Updated (15177)

Order Status Changed
Hi Jansen
An order you recently placed on our website has had its status changed.
The status of order number 15177 is now Shipped
Order Details
Order Total: 298.90 USD
Date Placed: 11th Mar 2017
Payment Method: Credit Card
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Musictoyz.com

Musictoyz.com is powered by BigCommerce. Launch your own store for free with Big Commerce.

FRAUD +++FRAUD +++FRAUD +++FRAUD +++FRAUD +++FRAUD

Ordered a Fuzz Phrase which the website said was in stock on 4/12. It's 5/7 and haven't had any follow up, item hasn't been delivered. I sent an email to customer service 10 days ago, never got a response. They charged my card the day after my order though. These guys are awful. Will never shop here again. This place is completely unreliable, and if you're a professional musician - just skip the hassle and shop somewhere else. The best part of this experience will be after I have my bank reverse the charge, and get my money back.

These guys started my doubts in online purchasing. Ever since i ordered from them thru reverb.com, i waited 5 days, and they never shipped my boss od-3. Thankfully reverb.com refunded me. But what can't be refunded is the waste of time, and time is money. Screw music toyz.

They really dont know what they are doing, ordered, claimed they shipped it, then no contact for three months! No reply to calls or email.

DO NOT BUY VALUABLES.

I bought a distortion pedal from them that never arrived. I contacted them and they finely sent me another but before I could tell them it had arrived I noticed there reply to my original query which read "Im glad we broke our backs to get you another at our cost" which I thought was sarcastic, and accusatory as if I now had 2 which I don't. If I can get my items elsewhere then I will.

I’ve bought from them in the past a Fulltone OCD. Earlier this year, 2015, I bought a Fulltone Deja Vibe and a Retro-Sonic Analog Delay in one order and later a Fulltone Fulldrive 3 in another order.

I had contacted them about weather the color of the Delay was the newer red one, or the older grey one. I got no reply. Turned out it was the older grey one. Also the black Deja Vibe was of the older 9V variety.

When I bought the Fulldrive 3 I decided I wanted to return it. I did manage to get a response to this from them which said to try and sell it to a friend but if you want you can return it. I sent it back with tracking as this was an international sale and so that should have been the end of it.

A couple of months passed by and I remembered I had sent something back a while ago. I wondered what was going on with that? I sent multiple emails and messages through the website and to their Paypal email and so on. They ignored them all.

I thought hmm, and emailed saying I had returned my item and attached a picture of the item with the serial number displayed on the box. I said I was wondering if I might exchange it for something else. That got a reply almost immediately saying sure. Then I returned that email saying I’d rather just get a refund please. Then it was back to not answering again.

So I contacted Paypal and explained the situation and lodged a dispute which I elevated to a claim while providing the tracking information. The store made no response to the dispute either! Eventually I heard from Paypal they had made a decision in my favor and so I got my money back.

I have never had problems shopping online from another country but this time I regret it. After ordering and paying for a pedal board it took almost a month to get in contact with Musictoyz. It took two days!! to get an order confirmation with tracking number for the package. I tracked it on USPS's website and it said "shipping label has been created". The status went unchanged for weeks while I tried to get in touch with the store but I got no answers. I'd been calling from Norway every day for two weeks without anyone picking up the phone, this cost me over $30 in phone bills. I tried emailing them, using their "live"chat on their website and nothing worked. I even tried sending messages on Facebook without any answers. I went really frustrated and I called PayPal to solve it. They helped me through in the best way possible and told me to report a dispute. Once I did that MusicToyz answered immedietly. I got the following messages:

Them: chat is on..we are always here.
Me: I can't get any response from you. I've filed a complaint through PayPal.
Them: I answered you 3 times....I will gladly refund...we would have lost $22 on the postage which I would have glady ate.

When asked if they were underemployed they answered :
only me and two teenagers ! busy busy...plus it wont stop snowing !! HATE IT !

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If you're considering buying from MusicToys DON'T! But if you do, make sure you use PayPal so you can get your money back then they won't send your order and won't answer you.

Rupert from Norway
March 2015

Ordered an item on Sat. When it didn't ship by Tues used their online chat. They stated that they would ship at 5pm and I would have it before Friday. They printed a label but didn't ship. Finally on Sat the post office had a record that the item was received for shipment on Friday.

They lied through their teeth. I can't deal with people like that.