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The warranty on the battery is worthless . They will do everything to blame you for the fault . Promised a call back from head office 3 times and no one called . Far better service elsewhere .
Bought a NUMAX NTX14BS, YTX14-BS battery on eBay. It failed after 10 months with a faulty cell. Contacted Multicell they said I should send it to them, which I did. They confirmed it was faulty and said they would replace it, that was 2nd of May. I chased it and now I appear not to be able to send them messages on Ebay, so I am blocked. ! So I have gone to buy a quality Yuasa battery working fine. I will not deal with them again. As far as I am am concerned these batteries are not fit for purpose.
Bought a ride on battery from their online eBay outlet to replace a previous 4 year old ride on mower, was sent a Lucas which lasted 3 months so sent back under “ warranty “ to be told it’s not a manufacturing fault “ technical dept “ advised it was either cracked terminals/ undercharging or overcharging despite the fact it’s always been used on a smart charger to avoid any such issue, bottom line had the battery 3 months sent it back no refund despite Lucas having a no quibble guarantee on their website so the supplier really should have no problem replacing the unit, Consumer rights ignored ( under 6 months you have the legal right or repair or replace ).
Update Lucas have replied positively and trading standards will now take it forward.
I am so impressed with Multicell, from online chat and technical assistance to the sales process and delivery. Everything was seamless, customer focused and human! All this and the price is hugely competitive. Nikki Colden especially great to deal with. VW T6 camper owner, and I will be telling the huge community that is VW Camper that these are the only place to go for your leisure batteries. Thank you Adam
I needed to buy traction batteries for the miniature railway in Thompson Park, Burnley and Multicell were the obvious choice. Their help and advise was absolutely spot on and the after sales service is second to none. I have no hesitation in highly recommending Multicell for all your battery needs.
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