Mr Plastic Ltd Reviews 212

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Went to MR PLASTICS yesterday and what a great company this is,took time on looking for a cut piece of alloy for our kitchen and even cut to the exact measurement.the company went over and beyond an... See more

Rated 5 out of 5 stars

Outstandingly customer centric. Having been into the shop a couple of times, and got several quotes for different worktops, they gave me a free swatch pack to take home. Once we understood what we... See more

Rated 5 out of 5 stars

We recently renovated a house and got our kitchen work tops, splash back and flooring from here. We were so pleased with everything we got but even more pleased with the customer service. I have alrea... See more

Rated 5 out of 5 stars

We ordered oak worktops which arrived in a timely manner. Unfortunately we discovered that we had made a very costly error in the measurements we supplied to Mr Plastic. We explained what we had done... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Mr Plastic - Plastic guttering, fascia boards & plumbing supplies in Norwich, Norfolk - Visit our website today for great value and our wide range of plastic products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

212 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Went to MR PLASTICS yesterday and what…

Went to MR PLASTICS yesterday and what a great company this is,took time on looking for a cut piece of alloy for our kitchen and even cut to the exact measurement.the company went over and beyond anything I could have wished for and it fitted perfectly.
Once again a huge thankyou for your help.
Stephen Gostling

18 May 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

We recently renovated a house and got our kitchen work tops, splash back and flooring from here. We were so pleased with everything we got but even more pleased with the customer service. I have already recommended to lots of friends and family and will always go back. Really were blown away by quality and service. THANK YOU!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstandingly customer centric

Outstandingly customer centric. Having been into the shop a couple of times, and got several quotes for different worktops, they gave me a free swatch pack to take home. Once we understood what we needed I rang, took advantage of the free cutting service (to reduce weight), indeed they asked for a picture of the current layout to ensure which end was cut, as three edges are finished on the Axiom range.

Then when the worktops did arrive they were all well protected, each being wrapped in bubble wrap, with VERY good EPE foam edge protection.

Really great experience

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Top notch!

Having bought all my shower boards here, and the add on trims etc I found the service second to none. The staff are extremely friendly and very helpful. The same applies to their delivery drivers, nothing is too much. I highly recommend this company and will continue to use their services when needed.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

I can praise the gentleman enough who…

I can praise the gentleman enough who helped me today. Hi name is Josh. I can not remember the last time I received such great customer service. He was so helpful and helped find what I needed. Well done Josh and well done Mr Plastic.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Went in the other day for a BLACK inch…

Went in the other day for a BLACK inch and a quarter reducer but they only had white in stock.

Before I knew it out come the black permanent marker….. and BANG like magic I now had the black reducer I was looking for!!

Thanks Josh you’re a star 🙌🏻

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and top customer service.

I ordered a 2.5m plastic trim from the company that was shipped the following day. During transit, the item was snapped in half. I contacted the company who shipped a replacement piece the very next day. I am delighted with the quality of the product and the excellent customer service. Fully recommended and I will be using them for future orders

21 May 2022
Unprompted review
Rated 5 out of 5 stars

The service I encountered at Mr Plastic…

The service I encountered at Mr Plastic was outstanding today. I was only after a couple of small items but the staff went way out of there way to be helpful and give me expert advice . I will recommend to family and friends 100 %. I dont normally ask for names but felt in this instance I needed to. Josh you are a credit to the business 👍

1 March 2022
Unprompted review
Rated 2 out of 5 stars

Items took a while to arrive

Items took a while to arrive - no fault of Mr Plastic, just Royal Mail being slow. Helpful to provide tracking number.

However when they arrived, the finish of the cut acrylic sheets was pretty poor. While aware they would be cut and not have polished edges, almost every edge was rough and burred, with quite a few being cracked.

I emailed in a picture to express disappointment, but have not yet received a reply.

2 January 2022
Unprompted review
Mr Plastic Ltd logo

Reply from Mr Plastic Ltd

Thank you for your honest review and can only apologise on the behalf of Mr Plastic that you did not receive a reply to your last email. I have since looked into this for you and can see all previous emails were replied to in a timely manner, however the last email received by us may have been overlooked as an email confirming delivery of your order as previous emails from you were for tracking and chasing of delivery. However in any case you should have received a reply and we will take this up with the team.
The product you purchased is a clearance item and as you have mentioned are sawn cut. This means they are cut on a large wall saw so the edge maybe rough and would need finishing once received. We have not received any images showing any cracks however please do feel free to forward these to us so we can look into this further for you and see if we can earn more than 2 star from you. Thank You

Rated 5 out of 5 stars

Brilliant customer service

We ordered oak worktops which arrived in a timely manner. Unfortunately we discovered that we had made a very costly error in the measurements we supplied to Mr Plastic. We explained what we had done to them and they tried in every way to mitigate our mistake including a home visit. Every effort was made by them to get round the problem. It would be most unlikely to get this level of customer service from an online supplier. Top marks Mr Plastic.

2 August 2021
Unprompted review

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