The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
Company replied
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Puppy loves this bed!
I'm sitting in the floor beside puppy as he takes his first nap on Mr. fluffy cushion in stead of in the crate. He keeps opening an eye to make sure it's really happening. He obviously feels comfy and safe. Thanks for the great bed and helping to transition our 8 month old morkie to life beyond the crate.
The bed is beautiful, soft and a game changer!
8 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Tina,
Thank you so much for your wonderful review!
We’re thrilled to hear that your puppy loves the MrFluffyFriend™ cushion and that it’s helping him feel comfortable and secure outside of his crate. Knowing that he’s already enjoying naps in his new favorite spot truly makes us happy.
Wishing you and your puppy many cozy moments together!
Great company and item
Great company and item . I purchased the cool mat for my frenchie . I live in the uk and we’ve had a heatwave, the mat was down for a week before it was cool to lay on and yesterday he finally got it ! After much encouragement Buddy loves his new mat . Thank you so much ☺️
7 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Gail,
Thank you for sharing your experience with us!
We’re so happy to hear that Buddy is enjoying his cooling mat, especially during the recent heatwave in the UK. It’s wonderful to know that he finally discovered how refreshing and comfortable it can be.
Thank you for your patience and for giving the mat time to work its magic. We hope Buddy stays cool and comfortable all summer long!
Sadly, Puggy doesn't use it
I was very hopeful this would help our pug at night as our bedroom is pretty hot, but unfortunately, she never sleeps on it. My husband and I, however, love it! When we're too hot, an arm or leg is moved to it, and voila, cooling relief!
Definitely we can feel it's cooler, so I'm not sure why Puggy hasn't taken to it. We're going to let the cat give it a try next.
Quality is very good.
1 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jan,
Thank you so much for sharing your experience!
We're delighted to hear that you can genuinely feel the cooling effect and that you're happy with the quality of the cooling mat. While every pet has their own preferences, we're glad it's already proving useful for you and your husband!
We hope Puggy may warm up to it over time, as some dogs simply need a little longer to get used to a new resting spot. Placing it in one of her favourite sleeping areas or rewarding her when she steps onto it can sometimes help. We also hope your cat enjoys giving it a try!
Thank you again for your thoughtful review, and we wish all of your furry family many cool and comfortable days ahead. 🐾💙
the dog bed I purchase was excellent…
the dog bed I purchase was excellent the cooling pad for $41 not what I expected at all could sell for $10
23 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi,
Thank you for your feedback. We're glad to hear that you were pleased with the dog bed, but we're sorry that the cooling mat didn't meet your expectations.
Our cooling mat is designed to work by dissipating heat from your pet's body rather than feeling ice-cold to the touch, which can sometimes be different from what customers expect. Its cooling effect is activated through contact with your pet, helping them stay more comfortable during warm weather.
We appreciate your honest feedback, as it helps us continue improving both our products and how we communicate their features.
OMG I have just adopted a 4year old…
OMG I have just adopted a 4year old Staffy mix/Boxer mix and he took straight to the Couch 🛋️ since we got his Mr fluffy friend Scooby hasn't been on the Couch he loves his new bed and didn't come sleep with us till 2am this morning 🤗 order was received on time and quality is very good 👍
6 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Sandra,
Thank you so much for your wonderful review!
We're delighted to hear that Scooby settled into his new bed straight away after joining your family. It sounds like he's found his own special place to relax, and we're so happy to know he's enjoying it. Thank you as well for your kind words about the quality and delivery. We wish you and Scooby many happy, cosy moments together! 🐾💙
My Frenchie is enjoying this bed very…
My Frenchie is enjoying this bed very much. She seems to be relaxing more on the newer model. With the excessive amount of America250 July 4th fireworks, I'm really glad she's had a place to snuggle into through it all. Thanks also for the great customer service.
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Brian, thank you so much for this wonderful review! We're so happy to hear your Frenchie has found her cozy spot, especially with all the fireworks noise lately — that's exactly the kind of comfort we hope our beds provide. We'll pass your kind words along to our customer service team too. Thanks for being part of our pack! 🐾
Mr mcfluffy has done an incredible job…
Mr mcfluffy has done an incredible job to go above and beyond to achieve customer satisfaction .
3 years ago I was dissatisfied with my purchase and it was resolved until they went above and beyond to supply a much better version of the beds .
They run small so upsize for dogs that are not toy breeds or just bigger .
I truly appreciate how much you did when you didn’t have to . I will remember that way more than the other experience .
Thank you .
Thor 💕
6 July 2026
Unprompted review
Reply from MrFluffyFriend™
Dia, thank you for sharing this — it means so much to us. We're thrilled MrFluffyFriend could turn things around and get Thor set up with a bed that truly fits him well. Your note about sizing is really helpful too; we'll make sure that's clear for other pet parents with bigger breeds. Thank you for giving us the chance to make it right, and for trusting us again. Sending Thor lots of pets from all of us! 🩵
Terrible
Terrible. they market a pillow for large dog and the pillow is tiny. then they never respond. DONT USE THIS COMPANY
now they say i should have read the measurements. I did. I ordered for a Large Dog per their software. they will try to wrong the customer. i want a refund but then MrFluffyFriend charges me. this company is Unacceptable and false advertises. Don't Use them.
5 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mryz,
We're sorry to hear that you were disappointed with your order.
Upon checking, we can confirm that you did indeed order a Large size, and its dimensions are clearly stated on our website as 28 inches (70 cm). Please also note that the bed is vacuum-packed for shipping, so it may initially appear smaller than expected and may require some time to fully expand and regain its intended shape and size.
You can also verify that you received the correct size by checking the size label located on the bottom of the bed.
If you still believe you've received the wrong item or have any other concerns, please reply to our email with a few photos, and we'll be happy to look into it further.
My little Dash Hound Sacha
My little Dash hound Sacha will not get out of her new sofa. It makes me wonder if I did the wrong thing by even buying it, because lays around in it all day long.
5 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lisa, ha — sounds like Sacha has claimed that bed as her permanent residence! That's honestly the best feedback we could ask for. Thank you for sharing this, and enjoy watching her live her best (very relaxed) life. 🛋️🐾
terrible terrible terrible
i ordered a bed for my dog which at the time was poorly , the bed came it was far too smell i contacted fluffyfriends asked if i could return and order a bigger one , my dog ( brian ) had to be put to sleep as he was very very poorly .
i sent the bed back with royal mail , it's been a month still no refund i contacted the company and they said i now have to contact royal mail and sort this proble myself !!! i sent them the proof of receipt off royal mail but this did not matter they still wanted me to then chase up the bed which is still missing !!! absolutely shocking customer care would definitely not recommend this company , plus the bed was not as described , i also had to pay pay postage and packaging which was fare enough but this still made no difference as they say they had not received it !!!!! i wish i had kept the bed and given it to a dog shelter as mine had died then i had to endure this .
terrible terrible customer care
6 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mandy,
We're so sorry to read about your experience, and we're especially sorry for the loss of Brian. Please accept our sincere condolences.
We understand how upsetting this situation has been. While we do offer returns to an EU return address to make the process more convenient than returning overseas, we completely understand that you still found the return shipping cost to be significant, and we're sorry it didn't meet your expectations.
As your return has not yet been received, we're continuing to monitor it. We appreciate that you provided your proof of postage, and we understand how frustrating it is when a returned parcel goes missing.
We're always looking for ways to make the return process more convenient for our customers, and we appreciate you taking the time to share your feedback. Thank you for bringing this to our attention.
Love the bed but so far Bruno will not…
Love the bed but so far Bruno will not use at all won’t even try
3 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Nettie, thank you for the honest feedback, and I'm sorry to hear Bruno hasn't warmed up to the bed yet. This isn't uncommon — some dogs need a little time and encouragement to feel comfortable in a new spot. We'd love to help troubleshoot: try placing a worn (unwashed) blanket or one of his favorite toys on the bed to make it smell familiar, and consider putting it somewhere he already likes to hang out. If he still won't give it a try, please reach out to our customer service team directly — we stand behind our products and want to make sure Bruno ends up happy and comfortable. Thank you for your patience with us!
Man loves his beds
My fur baby Man loves his 2 beds. MrFluffyFriend is definitely a 10 out of 10, not to mention their amazing customer service!
3 July 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you so much for your wonderful review, Keisha! We're thrilled to hear that Man loves both of his beds and that you've had such a great experience with our customer service. Your kind words and perfect rating truly mean a lot to us. Wishing Man many more cosy naps ahead! 🐾
Fantastic customer service
Fantastic customer service. I purchased a MrFluffy bed for my dog Benny a few months ago. He absolutely loves this bed. I noticed that the area where the head is elevated and meets the body was starting to tear. Shortly thereafter the seams in the body started separating. I sent an email with pictures. and their review team replaced the bed. Thank you so much for standing by your product. Benny, is again, a happy doggie.
29 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for sharing your experience, Debra! We're delighted we could help and that Benny is back to enjoying his favourite bed. Standing behind our products and taking care of our customers is very important to us, and we're so pleased our team was able to resolve the issue for you. Please give Benny some extra cuddles from us! 🩵
For £29 I expected more
For £29 I expected more! It's not to my dogs taste as they won't even lie on it, just ruffled it up and lay next to it! Don't waste your money!
3 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mandy,
We're sorry to hear the cooling mat wasn't an instant hit with your dogs.
Just like people, every dog has their own preferences, and unfortunately, that's something we can't control. Some dogs take to a cooling mat immediately, while others need a little time to get used to the different texture and feel.
A few things that may help are placing the mat where your dogs already like to rest, letting them explore it at their own pace without forcing them onto it, or placing a favourite toy or blanket nearby to help them associate it with a familiar spot.
We appreciate you sharing your honest feedback and hope they may still decide to give it a try over time.
Disappointing product!!!
The orthopaedic dog sofa is nothing like the quality of the blue one pictured!!! It was very expensive - I was hoping for something amazing for my dogs but it is definitely not worth the $234 I paid for it! Also, considering the hype and positive reviews written about it, it is rather flat and definitely not like the orthopaedic bed described!! If I had have seen the so- called orthopaedic bed in store- I definitely wouldn’t have wasted my money on it!!!
3 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Amanda,
We're very sorry to hear that the dog sofa didn't meet your expectations.
We can see that one of our customer support representatives is already assisting you with your concerns. The orthopaedic dog sofa is vacuum-packed for shipping, so it requires a little time and some simple fluffing to reach its optimal shape and fullness.
We'll also send you our step-by-step guide via email, which shows how to achieve the best possible shape and fluffiness. We hope this helps you get the most out of the sofa, and our team will continue working with you to address your concerns.
Was a little concerned when we first…
Was a little concerned when we first opened it didn't seem very good but after a couple hours it fluffed up and our dog loves it
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your review, Jeff! It's great to hear you gave the bed a little time to fully expand after opening it. Since it's vacuum-packed for shipping, allowing it to fluff up makes a big difference. We're so happy your dog loves it now, and we hope it provides many comfortable and relaxing naps! 🐶
ABSOLUTELY DISGRACEFUL
ABSOLUTELY DISGRACEFUL,
I PURCHASED 3 LARGE COOLING MATS.
THEY ARRIVED TODAY AND CONSIDERING I ONLY HAVE A MEDIUM SIZED DOG I WOULD HAVE TO LAY ALL THREE TOGETHER FOR HIM TO BE FULLY LAID OUT ON THEM.
OVER £80. . DISAPPOINTED IS BEING POLITE, NEVER WILL I PURCHASE ANYTHING FROM THIS COMPANY AGAIN IT'S A COMPLETE RIP OFF . BEWARE
2 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jakki,
We're very sorry to hear that the cooling mats didn't meet your expectations.
After reviewing your order, we can see that the Large-size cooling mats were purchased. The dimensions for this size (28 × 22 inches / 70 × 55 cm) are clearly listed on our product page to help customers choose the most suitable option for their pet before ordering.
We understand that the size was smaller than you expected, and we're sorry for the disappointment this has caused. Your feedback is appreciated, and we'll take it into consideration as we continue looking for ways to make our product information even clearer for future customers.
Made things right
My first experience with this company was terrible. However, they reached out to me and sent a new bed. It came quickly and my dog loves it. They actually came through as a company and made things right!!! Happy to be a customer now
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jamie,
Thank you so much for giving us the opportunity to make things right. We're truly sorry that your first experience wasn't a positive one, but we're delighted we could turn it around. Knowing your dog loves the new bed and that you're now happy to be our customer means a great deal to us. Thank you for your trust and support! 🐾
ORDER UPDATE FROM 2025
Update from 2025 1star review: Mr Fluffy reached out to me regarding my 1 star review & offered to send me 2 beds & my dogs LOVE THEM!!! I wish there was a place to post a picture on here to show you.
21 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Cindy,
Thank you so much for updating your review! We're grateful you gave us the chance to make things right, and we're thrilled to hear that both of your dogs LOVE their new beds.
We'd absolutely love to see a photo of your pups enjoying them! Thank you again for your trust and for giving us a second chance—we truly appreciate your support. 🩵🐶
The bed did not last more than a week…
The bed did not last more than a week with my anxious dog. Its construction is flimsy with inexpensive materials. My pup did seem to feel calm at times, but the bed did not withstand a nip or two at the bed. Would not recommend.
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Cheryl,
We're so sorry to hear that the bed didn't hold up as you had hoped.
While we're glad to know it seemed to help your pup feel calmer, we understand how disappointing it is that it was damaged so quickly. Our beds are made from carefully selected materials that we trust for comfort and everyday use, but they are not designed to be chew- or scratch-proof.
We truly appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our products. Thank you again, and we wish you and your pup all the best.
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