The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
Company replied
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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What a massive scam
What a massive scam. DI NOT PURCHASE FROM THIS COMPANY.
I bought a cool mat, when it arrived , it was absolutely tiny, nothing cool about it, certainly not fit for purpose.
When i tried to return it. The customer service was horrendous, what they dont tell you although it is despatched from England address, you cannot return it to that address it must be sent to GERMANY, at your expense. The mat cost £25, it would have cost £16 to return it. They will not allow you to return it where it came from. They are absolutely scammers in everyway. Please stay clear of this business.
Unfortunately your excuses and your sorry this did not reach your expectations bla bla bla. Doesn't cut it. People don't want to hear you excuses. Yes give people back their refund without all the BS about how your reviews are helping you to review how you process stuff. Its all BS. Refund people or you will forever get bad reviews. Reviews carry alot of weight with business. Remember that and learn from it
12 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Tracie,
We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We understand your concerns regarding the return process. At the moment, we offer an EU return address for eligible returns, but we completely understand that this may not be as convenient as you'd expected. We appreciate your feedback and are actively looking for ways to make our return process simpler and more convenient for all of our customers.
We're sorry that the cooling mat did not meet your expectations, and we regret that the return experience left you feeling disappointed.
Your feedback is important to us and has been shared with our team as we continue working to improve both our products and our customer experience.
Dog care business owner who loves these!!
The beds are high quality and my dogs love them. The biggest problem I have is I own a dog care business and they all want on them after a long play session. They are especially helpful if I have anxious dog staying over. Well worth the money!!
1 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi J A,
Thank you so much for your wonderful review!
It means a lot to hear that both your own dogs and the dogs in your care love our beds. We especially love hearing that they've been such a comforting spot for anxious dogs after a busy day of play—that's exactly what we designed them for.
Thank you for trusting us in your dog care business and for your recommendation. We hope all of your furry guests continue to enjoy many cozy naps! 🐾
I was pleased with customer service.
I was pleased with customer service when I mistakenly thought I selected the correct size of my dog for his bed. I noticed it after the sakes acknowledgement appeared. I quickly contacted customer support to get the order rectified and their response was immediate and professional. I received the bed in the time frame that was stated. It was a good experience.
24 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Elizabeth,
Thank you for sharing your experience!
We're so pleased to hear that our customer support team was able to help you update your order quickly and that everything arrived within the expected timeframe. We always strive to provide prompt and professional service, so your kind words mean a lot to us.
We hope your dog is enjoying the new bed, and thank you again for choosing MrFluffyFriend! 🐾
My Toy poodle loved her bed immediately…
My Toy poodle loved her bed immediately which was a relief. Its very soft and cute. The price vs quality too expensive in my opinion hence the 4 rating but Im happy because my dog is happy.
4 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi K C,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that your Toy Poodle loved her new bed right away. Knowing she's comfortable and happy is exactly what we hope for.
We also appreciate your honest comments about the pricing. We understand that value is important, and your feedback helps us continue improving both our products and our customers' experience.
Thank you again for your support, and we hope your pup enjoys many cozy naps in her new bed! 🐾
My dogs love the new bed
My dogs love the new bed
We received it just before the fireworks on the 4th of July. The color is exactly what was pictured on your website. I also appreciate that I can unzip the liner and wash it.
4 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Diane,
Thank you so much for your lovely review!
We're thrilled to hear that your dogs are loving their new bed and that it arrived just in time for the Fourth of July fireworks. It's also great to know you're happy with the color and the removable, washable cover—it was designed to make life a little easier for pet parents.
We hope your pups enjoy many cozy and relaxing naps. Thank you for choosing MrFluffyFriend! 🐾
Wish i had got the cool blanket sooner
Wish i had got the cool blanket sooner, my dog loves it especially in this heat....glad i got 2!
6 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Davina,
Thank you for your wonderful feedback!
We're so happy to hear your dog is loving the cooling blanket, especially during the warm weather. It sounds like getting two was a great decision!
We really appreciate your support and hope your pups stay cool and comfortable all summer lon
MrFluffyfriend dog cooling mat
I read an article on Facebook about your brand so I thought I'd invest in one of your dog cooling mats .
On initial impression and looking at the mat I thought the product did not look like it was worthy of spending £25 on .
I have a 10yr old French bulldog who is such a fidget and at first was not interested in the mat.
However if you put him on it he will then take to it and it does serve its purpose in the job it does ,thankyou.
10 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Francoise,
Thank you for taking the time to share such honest feedback.
We completely understand your initial impression, and we're delighted to hear that after giving it a try, your French Bulldog found it comfortable and that the cooling mat is doing exactly what it's designed to do.
We hope it continues to help keep your furry friend cool and comfortable during the warmer days. Thank you again for giving us the opportunity to earn your trust! 🐾
Totally recommend
Ordered cooling mats for 2 dogs. Both dogs laid on them instantly and remained there and slept soundly. They choose to lay on them constantly. Definitely worth the money! Happy cool dogs. Totally recommend.
Ordered XL which is perfect for staf size.
10 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Paula,
Thank you so much for your fantastic review!
We're delighted to hear that both of your dogs took to their cooling mats straight away and have been enjoying them ever since. It's wonderful to know the XL size was the perfect fit for your Staffies.
Thank you for your recommendation, and we hope your pups continue to stay cool, comfortable, and happy all summer long! 🐾
Poor customer service
It would be a minus if there were such an option. My order did not show up and it is impossible to get hold of this company except via their contact form which they often choose to ignore, meaning the customer is left out of pocket.
10 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi,
We're very sorry to hear that you feel this way.
We've checked your order and can see that one of our customer support representatives has been in contact with you via email and has been responding to your messages. We completely understand how frustrating delivery delays can be, and we're continuing to assist you until your order arrives.
According to the latest tracking information from Royal Mail, your parcel is currently expected to be delivered on Tuesday, 14 July. Please note that this is Royal Mail's estimated delivery window.
We truly appreciate your patience and ask that you continue corresponding with us via email, as this allows us to monitor your shipment closely and provide updates if anything changes. We remain committed to helping you until your order has been successfully delivered.
Thank you for your understanding.
It’s the 2nd Mr Fluffy Friend’s bed I…
It’s the 2nd Mr Fluffy Friend’s bed I bought for my Morkie! The first was bought a few years ago and still in good condition after many washes in the washing machine. My dog immediately went to lie on it after I opened it! The base may not be as ‘plump’ as it advertises but it is still comfortable cos my girl just loves it.
10 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Rina,
Thank you so much for your wonderful review!
We’re thrilled to hear that this is your second MrFluffyFriend™ bed and that your Morkie has been enjoying them for years. It makes us so happy to know that your first bed has held up well through many washes and that your new one was an instant favorite too!
We truly appreciate your continued support and love hearing that your furry friend is comfortable and happy. Thank you for choosing MrFluffyFriend™ again!
My perqnese is Hugh
My perqnese is Hugh, she usually hangs over every bed i got for her before. This one is large enough for her to sleep comfortably. My other dogs use the bed when she is running around, but as soon as she comes back...it's totally hers. I'm very happy with this purchase.
6 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Larry,
Thank you so much for sharing your experience with us!
We’re delighted to hear that your Pekingese finally has a bed spacious enough for her to sleep comfortably. It sounds like she has truly claimed it as her own — although we love that your other dogs enjoy it too when they get the chance!
We’re so happy that you and your furry friends are enjoying the bed.
I paid a lot of money for two dog beds…
I paid a lot of money for two dog beds for my German Shepherds and got a poor excuse for 2 dog beds that were big enough to fit a Chihuahua. TOTAL RORT AND CRAP SUPPORT TOO. DONT BY THIS CRAP. IT'S A RIPOFF...
10 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Deb,
We’re sorry to hear that you’re disappointed with your purchase. Unfortunately, we’re unable to check your order details from this review alone, as no order information was provided, but we’d really appreciate the opportunity to look into this for you.
Please reach out to us at info@mrfluffyfriend.com with your order details, and our team will be happy to assist.
We’d also like to mention that our beds are shipped vacuum-packed to protect them during transit, so they may appear much smaller than expected when first opened. Please allow the bed some time to expand and regain its full shape and size after unpacking.
We look forward to hearing from you and helping resolve this. 💙
Our dog loves the bed
Our dog loves the bed. Only one very small suggestion - include instructions or a link to assembly video. I know it might look obvious but it wasn’t to us old farts.
8 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Martin,
Thank you for your lovely review!
We’re so happy to hear that your dog loves the bed. We also appreciate your suggestion regarding assembly instructions and will definitely take it into consideration. While the setup is designed to be simple, we understand that a video guide can be helpful, and we’ll continue working on making the experience even easier for our customers.
Thank you again for your feedback and support!
If I could give zero stars I would
If I could give zero stars I would. Returned as too small for my dog and the quality is really poor. I bought better from Wilkinsons for less. Returned to Germany as requested, they sent it back to me. My dog has cancer, i wanted something quality. This is neither. I needed my money back to buy another, no refund and my return, Returned to myself. Awful service, awful quality. I bought another wile waiting....still waiting.
31 May 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Belinda,
We’re very sorry to hear about your experience, and we sincerely apologize that your return was sent back to you.
This is not something that usually happens, and we will definitely look into the possible reason why your return was sent back to you. We understand how frustrating this must be, especially given your situation and your need to find a comfortable product for your dog.
This is crazy for the price of this…
This is crazy for the price of this bed.
Comes in pieces with zero instructions?
8 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Linda,
We’re sorry to hear that you feel this way about your experience.
We’re a little sad that a negative review was left before we had the opportunity to assist you, as we do provide a helpful video guide that explains how to assemble and set up the product. We understand that the bed may arrive compressed or in separate parts due to the shipping process, and the guide is there to help customers get the best result from their purchase.
We can also see that you recently contacted our support team, and one of our representatives is already assisting you with your concerns. We kindly ask that you continue the conversation with our team so we can help resolve this for you.
Thank you for giving us the opportunity to assist.
The quality of fabric and stuffing is…
The quality of fabric and stuffing is poor. My beagle will not stay on it. They will accept my return, but my problem is when they shipped it vacuum packed. They said if I could not vacuum pack it that I should ship it in s heavy sturdy box.
It will cost over $60 to ship it back to them. Think twice before you mske the purchase!!
22 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Christine,
Thank you for sharing your feedback. We’re sorry to hear that the bed was not the right fit for your beagle and that it didn’t meet your expectations.
Regarding the return packaging, a heavy box is not required. What’s most important is using suitable packaging that keeps the item secure and protected during transit. We understand that returning a larger item can be inconvenient, which is why we offer a local return option to help make the process easier for our customers.
We appreciate you giving our product a try, and we’ll continue working to improve both our products and customer experience.
Dont use this company...
Update: they have responded and have offered no solution to the problem. They have just stated they have taken a note of my disappointment and that they will raise the clarity of the returns process with the relevant team. No good for me now though.
Dont use this company.... If I could give it no stars I would.
They are not a UK company and when you try to return the purchase they give you an address in Germany and this is at your own cost. I wrongly assumed that because it was a .Co.uk email and website and a UK return address on the package it would be an easy return but I was so wrong. The products are no better than the cheap ones you can buy from TEMU.
No response from customer services when I emailed challenging them, says it all really!!
1 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Katherine,
We’re sorry to hear that you’re disappointed with your experience.
We understand that your dogs did not use the mats and that you were hoping for the return shipping costs to be covered. However, as stated in our return policy, return shipping costs are the responsibility of the customer for returns due to preference or suitability, unless the item is faulty or incorrect.
We’re sorry for any confusion regarding the return process, and we’ll continue working to make our policies as clear as possible. We also appreciate your feedback and will take it into consideration as we improve our customer experience.
Puppy loves this bed!
I'm sitting in the floor beside puppy as he takes his first nap on Mr. fluffy cushion in stead of in the crate. He keeps opening an eye to make sure it's really happening. He obviously feels comfy and safe. Thanks for the great bed and helping to transition our 8 month old morkie to life beyond the crate.
The bed is beautiful, soft and a game changer!
8 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Tina,
Thank you so much for your wonderful review!
We’re thrilled to hear that your puppy loves the MrFluffyFriend™ cushion and that it’s helping him feel comfortable and secure outside of his crate. Knowing that he’s already enjoying naps in his new favorite spot truly makes us happy.
Wishing you and your puppy many cozy moments together!
Great company and item
Great company and item . I purchased the cool mat for my frenchie . I live in the uk and we’ve had a heatwave, the mat was down for a week before it was cool to lay on and yesterday he finally got it ! After much encouragement Buddy loves his new mat . Thank you so much ☺️
7 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Gail,
Thank you for sharing your experience with us!
We’re so happy to hear that Buddy is enjoying his cooling mat, especially during the recent heatwave in the UK. It’s wonderful to know that he finally discovered how refreshing and comfortable it can be.
Thank you for your patience and for giving the mat time to work its magic. We hope Buddy stays cool and comfortable all summer long!
Sadly, Puggy doesn't use it
I was very hopeful this would help our pug at night as our bedroom is pretty hot, but unfortunately, she never sleeps on it. My husband and I, however, love it! When we're too hot, an arm or leg is moved to it, and voila, cooling relief!
Definitely we can feel it's cooler, so I'm not sure why Puggy hasn't taken to it. We're going to let the cat give it a try next.
Quality is very good.
1 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jan,
Thank you so much for sharing your experience!
We're delighted to hear that you can genuinely feel the cooling effect and that you're happy with the quality of the cooling mat. While every pet has their own preferences, we're glad it's already proving useful for you and your husband!
We hope Puggy may warm up to it over time, as some dogs simply need a little longer to get used to a new resting spot. Placing it in one of her favourite sleeping areas or rewarding her when she steps onto it can sometimes help. We also hope your cat enjoys giving it a try!
Thank you again for your thoughtful review, and we wish all of your furry family many cool and comfortable days ahead. 🐾💙
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