MrFluffyFriend™ Reviews 

12,333
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 760 reviews, most reviewers were somewhat happy with their experience overall. Customers appreciate that the pet beds and cooling mats are soft, comfortable, and quickly accepted by their beloved dogs. People frequently mention that the online ordering process is straightforward, and many items arrive promptly as expected. Some reviewers were not happy with the high prices, feeling they did not match the actual quality of the items received. Consumers frequently noted that the beds often feel rather flat and lack adequate padding or proper orthopedic support. Additionally, buyers experienced serious difficulties and expensive shipping fees when attempting to return unwanted products.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction as their pets... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement regarding the products.... See more

Order

People report ambiguous experiences with order processes, highlighting both smooth website navigation and... See more

Price

Customers consistently express deep disappointment and frustration with the price of these items, frequently... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a wide range of shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more

Company replied

Rated 5 out of 5 stars

Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more

Company replied

Rated 5 out of 5 stars

I ordered the cooling mat for my dog based on the excellent reviews it received. While waiting for it to arrive I had to contact customer service who were brilliant. As soon as the mat arrived my dog... See more

Company replied

Rated 5 out of 5 stars

My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more

Company replied


Company details

  1. Pet Store

Written by the company

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


Contact info

3.1

Average

TrustScore 3 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.1

All reviews

(12,333)

1,032 reviews in the last 12 months

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Rated 5 out of 5 stars

My dog loves his bed and so do I

My dog loves his bed and so do I. By far the best bed he’s ever had. At £90 it’s expensive for a dog bed but seeing him in it, I would pay more. It comes vacuum wrapped so when I first took it out, I wasn’t sure. It took a few hours to settle itself fully and the result is a very comfy bed, with what I can only describe as a dog mattress in the round part. My dog is snoring away in it at present. I’m not sure how to add photos to the review but would do if I could.

18 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Thank you so much for your lovely review, Maureen! 😊 We’re really happy to hear that your dog is enjoying his bed and even snoring away comfortably — that’s exactly what we hope for! We also appreciate your honest thoughts about the price and the helpful note about the vacuum packaging settling over time. It’s great to know the end result is a comfy “dog mattress” he loves 🐾🩵

Rated 5 out of 5 stars

My dog loves his bed!

My dog loves his bed!

18 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Emily,

Thank you for your kind feedback 😊 We’re so happy to hear that your dog loves his bed! Wishing you both many cozy and happy moments together 🐶💤

Rated 1 out of 5 stars

Very cheap material

I received this bed and within three days there was already two tears in the material. The material is not very sturdy at all not happy with this product one bit.

14 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Marshall,

We’re really sorry to hear about your experience — this is definitely not what we aim for.

We take quality concerns like this seriously, and we’d like the opportunity to look into what happened with your order. Our team will be reaching out to you shortly to assist and find a suitable solution.

Thank you for bringing this to our attention, and we appreciate your patience while we work on this with you.

Rated 3 out of 5 stars

Customer service was great

Customer service was great. The product is ok. It is understuffed. I gave a bad review. They reached out and sent me a new bed free of charge. The second bed is exactly like the first one understuffed. You have a good product. Listen to your customers. YOU NEED MORE FOAM IN THIS BED!!!!

1 May 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Jeff,

We’re sorry to hear that the replacement didn’t meet your expectations either.

We truly appreciate you taking the time to share your feedback and for acknowledging our customer service. We also want you to know that we take your comments about the filling very seriously and will definitely keep this in mind as we continue to improve our products.

Thank you again for your honesty and support.

Rated 1 out of 5 stars

Beware of trying to return product

I decided I didn't want the MrFluffyFriend bed that I purchased on 05/14/26. I never even opened the package. I emailed MrFluffyFriend with the question how to return for a refund. It took DAILY requests and after the 4th or 5th request I got the return form. I returned the package (again - unopened) on 06/03/26 and confirmation of delivery by UPS on 06/08/26. Now MrFluffyFriend said they never received it so I will not get my refund!!!

BUYERS BEWARE!!!!! This company is not buyer friendly.

1 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Sharon,

We’re sorry for the frustration this situation has caused.

I can see that our team has already been in communication with you and has requested additional information regarding the return, so we can properly confirm this with our warehouse and carrier. However, we have not yet received the required details to proceed further.

Without this information, we’re unable to trace and verify the return with UPS and complete the refund process.

Please reply to the latest email so we can continue assisting you and resolve this as quickly as possible.

Rated 1 out of 5 stars

Horrible customer service!

I returned an UNOPENED dog bed. I provided the company with tracking information. The package was received in April 2026. It is now June 2026 and I have not received a refund. I have been emailed them the entire time and they cannot even provide a date in which I can expect a refund. I do not recommend purchasing from this site!

13 April 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi S. Lotts,

We’re sorry to hear about your experience and understand your frustration.

I can see that one of our representatives is already assisting you with this case and will continue to support you until it is fully resolved.

Thank you for your patience — we’re working to get this sorted for you as quickly as possible.

Rated 5 out of 5 stars

Give your dog the 5 star treatment…

Give your dog the 5 star treatment every day with the latest Fluffy blanket. I bought the largest size ( even though my dog is a tiny Italian Greyhound ) to put on my bed, and she loves snuggling into it, even though the weather is warming up. The blanket is so light and airy that she never gets too hot, nor do I sleeping next to her. All the MrFluffyFriend products wash like a dream and are dry as soon as you need them. I wish you made blankets to fit human beds, they feel like silk and you can't resist stroking them as well as your dog underneath them.

16 June 2026
Unprompted review
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Reply from MrFluffyFriend™

Hi Susan,

Thank you so much for your wonderful review 😊 We’re absolutely delighted to hear that your Italian Greyhound is loving the fluffy blanket — even more so that it’s become her favourite snuggle spot on your bed. It’s great to know you’re both comfortable and enjoying it, especially with the lightweight feel in warmer weather. We also really appreciate your kind words about the washability and feel of our products — that means a lot to us! 🐾🩵

Rated 5 out of 5 stars

The furniture cover is the nest of Gussie's dreams.…

The minute I took the calming furniture cover out of its wrapping and gave it a shake our elderly Gussie came and went to sleep on it. And it was lying on the floor not her favorite couch. She spends a lot of time sleeping on that wonderful fluffy cover. It is the best.

9 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Thank you for sharing this lovely story! We’re so happy to hear that Gussie immediately felt at home on the calming furniture cover — especially choosing it over her usual spot! It’s wonderful to know she’s spending so much time resting comfortably on it. We truly appreciate your feedback and are glad it’s been such a success for her 🐶💤

Rated 1 out of 5 stars

Wrong color sent

Wrong color sent! Ordered grey— received dark brown. Why were 4 lumpy/irregular various size inserts sent with NO instructions! Very disappointed!

15 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Teri,

We're sorry to hear about this and understand your disappointment. Receiving the wrong color is not a common issue we encounter, but we'd like to look into this and assist you further.

Regarding the inserts, the calming cushion is designed to be assembled, and we'd be happy to guide you through the process. Please keep an eye on your email, as our team will be reaching out to help resolve both concerns.

Rated 1 out of 5 stars

Save your money poor quality

Ordered a large dog bed but what arrived was a vacuum packed pile of junk. I don't normally leave poor reviews but WOW this product is useless
Having read your response to my review I ask that you don't send me a video as this item is now where it belongs to be....in the dustbin awaiting collection. I foolishly parted with money without reviewing your company first. The fact that you're reviews on trustpilot show more 1 star reviews than 5 star reviews says it all. Spend your money elsewhere people unless you're happy with disappointment

15 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Mr. Johnson,

We're sorry to hear about your first impression. We completely understand your concern, and this is actually quite common due to the tight vacuum packaging used during shipping.

We'll be reaching out to you via email shortly with a helpful video that shows how to properly fluff and restore the dog sofa to its intended shape. We hope this will help address the issue and allow you to enjoy the product as intended.

Rated 5 out of 5 stars

The donut is so soft

The donut is so soft. And the middle is large enough for both of my boys to fit in. My Wilson would rather sleep in the donut than with me and Winston in bed. This is great for me so I don't have to sleep on the edge of the bed when both boys sleep with me.😊
BTW....they are chihuahuas.🐶

9 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Thank you so much for sharing this, Elizabeth! 😊 We're delighted to hear that Wilson and Winston are loving their donut bed. It sounds like it's become their favorite spot — and we're glad you're finally getting a little more room in bed, too! Give your adorable chihuahuas some extra cuddles from us. 🐶🩵

Rated 5 out of 5 stars

The only thing I regret is not getting…

The only thing I regret is not getting a bigger size. I got it foe Bella, my 11 year old Chiweenie. I have 2 dogs Bella and Ginger who is a small Chihuahua. (The baby of the family 1 year) they both love it. It fits Ginger quite nicely but poor Bella is just a little to big. They both love it. It gets hot on Texad. This helps my furbabies stay cool. If I could attach a picture you would see how happy she is. Nit huffing and puffing from heat but quietly resting on her cooling pad.

13 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Deborah,

Thank you for your lovely review! 😊 We're so happy to hear that both Bella and Ginger are enjoying their cooling mat, especially during those hot Texas days. It’s wonderful knowing Bella can relax comfortably without the heat bothering her. We appreciate your feedback on the sizing as well, and we're thrilled your fur babies are getting good use out of it. 🐾💙

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They are a bunch of scammers. I received the package for an extra large bed. It can't even fit a mouse in it seriously !!charge me $36 for this piece of shit. Do not buy from this company liars and scammers.

10 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Margaret,

We’re sorry to hear you’re disappointed, and we’d really like to help clarify this for you.

After checking your order, we can confirm that the item purchased is our XS size, which is our smallest available size — it is designed for very small dogs. It is not an XL bed, so we just want to make sure there hasn’t been any confusion regarding the size selection.

That said, if the size doesn’t suit your needs, we’d be more than happy to assist you with an exchange for a larger size so you can find the right fit for your pet.

You will be contacted via email by one of our customer service representatives.

Rated 5 out of 5 stars

Follow up

My intent is to provide a follow up to my initial review which wasn't stellar

While I had a defective product, the customer service after my complaint was amazing, including an email from the CEO & founder

At the end of the day, I was immensely impressed with the duty of care for their clients and equally important, the quality of products for the end users (our beloved pets)

9 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Michael,

Thank you for taking the time to share this follow-up. We’re very sorry again for the initial issue, but we’re really glad our team could turn things around for you. Your kind words about our service mean a lot — we’ll be sure to pass this on to the team.

Rated 1 out of 5 stars

If it Sounds Too Good to be True, it usually is!

The marketing hype around the dog beds led us, foolishly, to place an order under the misapprehension that, as a company with warehouses across Europe and the United States, their products would comply, in our case, with European safety and consumer laws, thus perfectly safe for use in the home, as well as for dogs and any children - they are neither.

The bed we purchased had a strong, obnoxious chemical smell, and its composition lacks legitimate fire-safety certification.

Therefore, we couldn’t, in good conscience, even consider recycling the bed, using the Pets at Home donation bin, and risk subjecting any dog to the bed’s vile chemicals. So straight into our refuse bin for landfill it went.

Thankfully, we decided to buy the smallest and cheapest dog bed to test on our West Highland Terrier and hadn't invested in a far more expensive bed for our Golden Retriever.

We ought to have stuck with a UK brand as usual, such as the Red Dog Company, George Barclay or even Pets at Home, but like so many people right now, we were looking to save some money.

We also feel like bigger idiots for missing a huge red flag literally sitting in plain view on their website, stating:

‘Please note: Due to high demand, we are almost out of stock.’

An epitaph which we only noticed when we were looking to initiate a refund request, and one that should have anyone seeing it running for the hills!

Please do not follow our lead, albeit through forgetfulness, and always check Trustpilot before parting with your money, and, where possible, use a credit card, not a debit card, as it is far easier and straightforward to have it reversed, once one has proven the company failed to respond to our return requests and therefore its own policy, even those written on rice paper.

8 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Andrew, we're sorry to hear this. We'd really like to investigate and address your concerns, but we're unable to locate an order with the details provided in your review. Please email us at info@mrfluffyfriend.co.uk with your order number or the email address used for your purchase, and we'll be happy to look into this for you.

Rated 5 out of 5 stars

MrFluffyFriend Anxiety Bed Is Terrific

MrFluffy Friend is a terrific idea. It's so soft and luxurious that my little chihuhua couldn't wait to try it out upon arrival. As she started shaking when a storm rolled in, I placed her her MrFluffy Friend. Within minutes, she was calm, relaxed, and asleep. My friend wants one for her pitty now.

8 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Thank you so much for sharing this wonderful story, Helen! We’re thrilled to hear your Chihuahua felt calm and relaxed so quickly — that’s exactly what we hope for. It’s also lovely to hear your friend is interested too!

Rated 5 out of 5 stars

As soon as I opened the package he was…

As soon as I opened the package he was IN IT! He has three beds in different rooms. I thought he'd just have three rooms he could be comfortable in, but NO, he just uses his MrFluffy, except when it's time to go to bed with me. Spoild - Nah.....

6 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Sandi,

This made us smile — thank you! We’re so happy to hear your pup loves their MrFluffyFriend so much. Sounds like they’ve definitely chosen their favourite spot!

Rated 4 out of 5 stars

UPDATE...

Unfortunately I was a bit disappointed. Not only is it overpriced, the YouTube commercials made this dog sofa look super supportive and plump...The one that I received is mediocre . It's limp and seems like it's missing some stuffing. The pillow is almost flat..

Update... to their credit, Mr Fluffy friend reached out to me about the dog sofa. When I bought it, I was not aware of the videos providing instructions to temporarily remove the stuffing after first unpacking it. I followed the instructions and it did help quite a bit. The dog sofa now is fluffier and more supportive. Thanks.

5 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi CliptWingsCA, we’re really sorry this wasn’t the experience you expected — this is not what we aim for.

Our beds are vacuum-packed for shipping, so they can initially look flat or misshapen and usually need time to fully expand and be fluffed up after unpacking.

We also couldn’t locate your order from the details provided. Could you please send us an email at info@mrfluffyfriend.com with a photo of the product after it has been aired out and fluffed up? We’d really like to look into this and help resolve it for you.

Rated 4 out of 5 stars

I love the quality and design of the…

I love the quality and design of the bed. However, according to the measurements of my dog, it didn't align with the size guide. I need a larger size, so I'd suggest going up a size when ordering.

31 May 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Thanks for your feedback, Deborah! We’re glad you love the quality and design. We’re sorry the size wasn’t quite right — we usually recommend sizing up if your dog is between sizes, and we’d be happy to help with an exchange if you need.

Rated 5 out of 5 stars

For International Travel Comfort

We ordered the Orthopedic Pillow for out dog’s crate so she will feel comfortable as she will be traveling to Europe. This is the second bed we’ve ordered as well as the Ultimate Cooling Mat to place on top of the Orthopedic Pillow. Our dog loves these products and, without hesitation, has accepted them as her own.

5 June 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Thank you for your continued trust in our products, Nan! We’re really glad to hear your dog is comfortable and ready for their travels. Wishing you a safe and smooth trip to Europe!

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