From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decis... See more
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
740 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Can’t fault them👍
9 April 2026
Reply from mr-group.co.uk
Hi
Thanks so much for the 5-star review! "Can’t fault them" is exactly what we love to hear. 👍
We really appreciate the support and look forward to helping you out again whenever you need us!
Best regards,
The M&R Plumbing and Heating Team
Very impressed by the level of service…
Very impressed by the level of service and by the attention to detail shown by the engineers attending.
2 April 2026
Reply from mr-group.co.uk
Hi
Thank you so much for the 5-star review! We’re thrilled to hear you were impressed with our level of service.
Our engineers take a lot of pride in their attention to detail, so it’s wonderful to know that their hard work was noticed. We’ll be sure to pass your kind words along to the team!
Best regards,
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Joyce
Thank you for the 5-star review! We’re glad we could get your radiator fitted exactly as requested. "Work well done" is exactly what we aim for at M&R Plumbing and Heating.
We truly appreciate the recommendation and look forward to helping you again in the future!
Best regards,
The M&R Team
Boiler service…
Phoned up to book a boiler service.A few dates were offered.Liam turned up to do the service.He explained exactly what he was doing,and was very friendly with it.From phone call to service completion,first class.Highly recommended.
30 March 2026
Reply from mr-group.co.uk
Hi Sharon
Thank you so much for the 5-star review! We are thrilled to hear you had a "first-class" experience from the very first phone call to the completion of your boiler service.
Liam is a great asset to our team, and I’ll be sure to pass your kind words along to him—he’ll be delighted to know his friendly and transparent approach made such a positive impression.
We truly appreciate the recommendation and look forward to seeing you again for your next service!
Best regards,
The M&R Plumbing and Heating Team
Our boiler isn’t fitted yet but…
It was an excellent service , and the staff that fitted the boiler made sure everywhere was kept clean and was very polite
31 March 2026
Reply from mr-group.co.uk
Hi Deborah
Thank you for the 5-star review! We’re so glad to hear that you’ve had a great experience with us so far.
We put a lot of effort into making the lead-up to an installation as smooth as possible, and we can’t wait to get your new boiler fitted and running for you. If you have any questions before the big day, please don't hesitate to reach out!
Best regards,
Mick.
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Marko
Thank you so much for the 5-star review! We love seeing the word "always"—it’s our goal to provide that same high level of service every single time you need us.
We truly appreciate your continued support of M&R Plumbing and Heating!
Best regards,
The M&R Team
The experience from start to finish was…
The experience from start to finish was handled professionally. Everyone involved was polite and friendly. The engineers were tidy and nothing phased them, every problem was solvable.
10 March 2026
Reply from mr-group.co.uk
Hi Mark
Thank you so much for the 5-star review! We are thrilled to hear that you had a professional experience from start to finish.
Our engineers take great pride in their "can-do" attitude, so hearing that nothing phased them and every problem was solved is exactly what we strive for. We’ll be sure to pass your kind words about their tidiness and politeness along to the whole team!
Best regards,
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Clarence
Thank you for the 5-star review! We couldn't agree more—at the end of the day, getting the job sorted and your home back to normal is the most important thing.
We’re glad we could get everything back on track for you. Thanks for choosing M&R Plumbing and Heating!
Best regards,
The M&R Team
Reply from mr-group.co.uk
Hi Ian
Thank you for the 5-star review! We know how busy our customers are, so we make it a priority to arrive on time and work as efficiently as possible.
We’re glad we could provide a great service for you, and we truly appreciate the recommendation!
Best regards,
The M&R Plumbing and Heating Team
Was quick and efficient and kindly…
Was quick and efficient and kindly fixed the drip on our shower at the same time as servicing our boiler.
19 March 2026
Reply from mr-group.co.uk
Thank you so much for the 5-star review! We’re delighted that we could get your boiler serviced and sort out that shower drip for you at the same time.
We always try to look out for those small fixes while we’re on-site to make life a little easier for our customers. I'm glad we could get both sorted in one visit for you!
Best regards,
The M&R Plumbing and Heating Team
I had an annual maintainance package…
I had an annual maintainance package where the boiler service is included .
When I called to book for the service , the very next day came and did the service .
Very prompt and supportive .
16 March 2026
Reply from mr-group.co.uk
Hi Sasikumar
Thank you so much for the 5-star review! We are so glad to hear that you’re seeing the benefits of your annual maintenance package.
We know how important a working boiler is, so we always strive to provide our package members with the promptest service possible. It’s great to know we could get to you the very next day!
Best regards,
The M&R Plumbing and Heating Team
We've been have our boiler serviced 3…
We've been have our boiler serviced 3 years now can not fault them the guys are always polite take care of your property explain everything to your about your service you get a time slot they're always on time thank you guys
19 March 2026
Reply from mr-group.co.uk
"Thank you so much for the wonderful review! We love hearing from customers who have been with us for a few years. It is fantastic to know that our team has consistently kept up that high standard of politeness, respect for your property, and clear communication. We always try our best to stick strictly to our time slots, so we're thrilled to hear we've always been on time for you. Thank you for your continued loyalty to M&R!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We pride ourselves on being reliable and maintaining the highest professional standards, so it's wonderful to hear that we hit the mark for you. We truly appreciate your support and your business!"
New Boiler fitted
I give MR Plumbing 5 stars for the service and straight forward quote, and the friendly office staff.
I would definitely recommend this company
12 March 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review and for your recommendation! A new boiler is a big investment, so we always strive to make the process as stress-free as possible with a straightforward quote and friendly, helpful communication from our office team. We are absolutely thrilled that you had such a great experience with us. Thank you for choosing M&R, and enjoy your new boiler!"
Thorough and efficient
Received a timely reminder regarding the service of boiler and gas fire. Easy to book a date for the work. Michael turned up on time and completed the jobs thoroughly and efficiently. He was happy to answer any questions I had.
16 March 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We love hearing that the whole process—from our automated reminder to the easy booking—made life simple for you. Michael is a brilliant asset to our team, and he will be delighted to hear that you appreciated his punctuality, thorough work, and helpfulness. Keeping both your boiler and gas fire safe and efficient is so important, and we're glad we could provide that peace of mind. Thank you for choosing M&R!"
I chose this company because they took…
I chose this company because they took the time to visit prior and recommended what was needed after I requested Worcester Bosch. A local firm chosen because I hope if needed I will get a better service.
10 March 2026
Reply from mr-group.co.uk
"Thank you so much for the 4-star review! We truly appreciate you choosing to support a local business. Investing in a Worcester Bosch is a great choice, and we always believe it’s worth taking that extra time to visit in person so we can recommend the exact setup your home needs. Being local means we are always right here whenever you need us, and we look forward to providing you with that top-tier, neighborly service for many years to come. Thank you for trusting M&R!"
Excellent service from M@R
Excellent service from M@R. Liam the engineer arrived on time. He was pleasant, polite and appeared very thorough when servicing our boiler. Very pleased with his work. Thank you.
13 March 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We are absolutely thrilled to hear that you received excellent service from our team. Liam is a fantastic asset to M&R, and he will be delighted to hear your kind words about his punctuality, pleasant manners, and thorough work. Keeping your boiler running safely and efficiently is what we do best. Thank you for choosing us!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Delivering excellent service is what we strive for every single day, so your feedback means a lot to the whole team. We truly appreciate your support and your business!"
Very friendly
Very friendly, helpful staff. Knowledgeable about what they do. Efficient and professional
12 March 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We believe that combining technical knowledge and professionalism with a friendly, helpful attitude is the key to great service. We are absolutely thrilled to hear that our team hit the mark for you. Thank you for choosing M&R!"
Lads were very good no one collected…
Lads were very good no one collected boiler?? Also left now with pipes exposed as the cover will not fit so NOW have to pay a joiner to make one more expense on top of having to pay an 200 ponds as they hot boiler wrong not happy at all as got ugly pipes exposed fuming
11 March 2026
Reply from mr-group.co.uk
"Hello, thank you for bringing this to our attention. I am incredibly sorry to hear that you are unhappy with the final outcome of your installation and for the frustration this has caused. We always aim for a seamless experience, and it sounds like we fell short here.
I would like to look into the issues regarding the old boiler collection, the boxing-in of the pipework, and the pricing discrepancy immediately so we can find a solution for you. Please could you contact our office directly on [Insert Phone Number] or email us at [Insert Email Address] so our management team can resolve this as a matter of urgency? Thank you."
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