On Tap Property Services Reviews 761

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that they are reliable, knowledgeable, and friendly. Many people appreciate the prompt service and excellent customer support, highlighting clear communication and a tidy work ethic. Consumers frequently mention that the company is their go-to for various services, always delivering a job well done. However, some customers also noted that the estimate process could be slow, with one person waiting over five weeks for an estimate, leading them to seek another contractor for an urgent repair. Additionally, a few people mentioned not being kept informed about the progress of their service, with staff sickness cited as a reason for the lack of updates.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

The customer service from Ontap is always excellent. Contact via the phone or online gets a prompt response. They give you 2 hour time slots and are very reliable. Their engineers are very good at wha... See more

Rated 5 out of 5 stars

Craig & Finlay came today to carry out additional work to my boiler & central heating, Craig arrived at the promised time & they carried out the work very efficiently, the whole area was left very cle... See more

Rated 5 out of 5 stars

This is the first time I’ve used On Tap services, for a repair to a broken door handle on my utility cupboard. Ellis at Reception was great at scheduling the work and keeping me updated, and the handy... See more

Rated 5 out of 5 stars

On Tap are always faultlessly professional. We had a number of pictures to be hung, loo seats to be replaced, tiles to be stuck back down. You name it On Tap can do. Lee did a great job. Always on... See more

Rated 2 out of 5 stars

The estimate took more than 5 weeks to arrive I needed repair done as it was a security issue arranged for other contractor

Rated 5 out of 5 stars

Your employee serviced my boiler and checked the hot water system efficiently without fuss or mess. Even the heated towel rail in my bathroom was left heating properly, in a way that hasn’t for months... See more

Rated 5 out of 5 stars

Superb communications. Work was completed to a very high spec. And the gas engineer & plumber couldn’t have been more polite and professional. Ontap office staff were keen to assist without any proble... See more

Rated 5 out of 5 stars

Always reliable,friendly, good communications, staff good at solutions to problems they encounter and easy to have around. They clean and tidy afterwards, too. Glad I asked On Tap to upgrade my bath... See more

Rated 5 out of 5 stars

Our plumber fitted new taps to all our sinks, together with a new sink and some other plumbing. Without prompt, he explained to his accomplice and to us what needed to be done and wh, summarising... See more

Rated 5 out of 5 stars

Excellent service. Trustworthy and reliable. Really appreciate how well they managed a few tricky jobs which others had not been able to complete. Will definitely use them again.

Rated 5 out of 5 stars

At the moment this is just about contacting the company and arranging for a visit. Ellis was excellent! Very efficient, knowledgeable and friendly. Hope the rest goes as well!

Rated 5 out of 5 stars

My glass cabinet was constructed very well despite there being a couple of components missing from the flat pack. The operatives were able complete the assembly using their own resources and initiativ... See more

Rated 5 out of 5 stars

Glen turned up on time. The second handy man soon followed. Covering sheets were put down. Both men were polite and friendly. Every detail of replacing bath changing pipe work and putting new mixer in... See more

Rated 5 out of 5 stars

On Tap Services have been my go-to plumbers for years. They are always kind, professional and very responsive.

Rated 5 out of 5 stars

I have used On Tap to service my boiler for several years and found them very helpful. I have already recommended On Tap to a friend.

Rated 5 out of 5 stars

Josh and his colleague came to look for a leak and we hardly new where in the bathroom. They found it fairly quick. They did the job. Very efficient and clean. Highly recommended. I am a happy custome... See more

Rated 5 out of 5 stars

The plumber got on with the job efficiently and quickly, and I was very pleased that he took away the old toilet seat.

Rated 5 out of 5 stars

The service provided was efficient with a very courteous engineer, who spoke without jargon and explained everything very clearly.

Rated 5 out of 5 stars

A quick visit - we were consulted and informed. And the actual repair was also exactly as and when promised.

Rated 5 out of 5 stars

I use On Tap for all their services. They come out quickly, are professional and affordable prices. Can’t fault them

Rated 3 out of 5 stars

It took about a month from asking for a quote and getting a date. This is not usual for OTPS. Staff sickness was given as the cause, but I was not kept abreast of things. I was on the verge of going e... See more

Rated 4 out of 5 stars

Good service, arrive on time, and complete the work with full information.

Rated 5 out of 5 stars

Arrived on time. Quotes in advance and via email. Skilled workman - focusing on his work, fast, tidy and skilled. Great job done. Thanks

Rated 5 out of 5 stars

Short notice to attend problem. Great guy Josh to the rescue. Completed with satisfaction. Reasonable charge.

Rated 5 out of 5 stars

Your engineer was on time, very pleasant and most helpful in amending the time of start up

Rated 5 out of 5 stars

Speedy response to a recently discovered issue and installation of a new boiler for which the On Tap personnel worked long and hard.

Rated 5 out of 5 stars

Excellent service. I use On Tap for all my rental properties and am very happy with their service and communication.

Rated 5 out of 5 stars

I have used On Tap for many years for property maintenance. Great customer service and communication as always. Highly recommend.

Rated 5 out of 5 stars

Engineer arrived on time. Serviced my boiler. Friendly chap. All good 👍

Rated 5 out of 5 stars

Very good job left my room very clean and tidy very nice and polite workmen done a good job

Rated 5 out of 5 stars

Good service and very helpful. Just waiting for rest of work to be done but have to dry up first.

Rated 5 out of 5 stars

Very prompt quotes including an adjustment to the job description. Email contact excellent.

Rated 5 out of 5 stars

Responsive by email, friendly and punctual in person.


Company details

  1. Plumber
  2. Fire Protection Service
  3. Boiler and Heating Service

Information provided by various external sources

Award winning On Tap Group provide fully qualified and experienced Plumbers, Electricians and Handyman Property Maintenance. No job is too small for the most reliable, trustworthy company in Brighton, Hove and Sussex. The On Tap Group are fully qualified tradesmen who are able to undertake any plumbing, electrical and property maintenance work, no matter how small. Our reputation is built on the reliable and trustworthy service that we provide. We are the preferred supplier of services to many landlords and letting agents in the Brighton and Hove area. We offer a wide range of services for customers whether the property is your own home, for development or for investment Plumbing On Tap Our fully trained plumbers and heating engineers guarantee the very highest levels of service with the minimum of disruption. •Central Heating •Boiler Repairs & Maintenance •Gas Safety Inspections •Fix Leaking Pipes •Taps & Toilets •Tanks & Overflows •Unblock Drains •Bathrooms & Showers Boilers On Tap Our Gas Safe registered engineers can install and repair any type of gas boiler. •Boilers Repaired •Boilers Installed •New Combination Boiler Systems •Domestic Gas Pipe Work Conversions •Radiator Wall Mounting •Landlord Certificates Electrics On Tap We do all things electrical from replacing a fuse, relocating a plug socket to a complete electrical rewire, you name it we can do it to the highest standards and customer satisfaction. •Electrical Installations •Electrical Inspections •Rewiring •PAT Testing •Lighting •Outdoor Power and Lighting •Electric Showers •24 hour Callout Drainage On Tap If you have a blocked drain you can rely on us to clear it. We carry out a full investigation to locate the problem and using the best equipment available guarantee to remove your blockage. •Blocked toilets •Blocked and slow draining baths •Blocked and slow draining sinks •Camera Inspection & High Power Flushing •24 hour emergency call out Handyman On Tap No job is too small, from assembling flat pack furniture and fixing shelves to end-of-tenancy repairs for both tenants and landlords, we will always provide a professional expert service. • New Doors hanging, locks, handles & repairs: • DIY • Home improvements • Roofing & emergency repairs • Decorating & Touch ups • Fencing, Landscape Gardening, clear outs • Shelves, pictures, mirrors • House clearance, waste removal • No job too small • 24 hour emergency call out


Contact info

4.8

Excellent

TrustScore 5 out of 5

761 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

An unusual delay but otherwise good.

It took about a month from asking for a quote and getting a date. This is not usual for OTPS. Staff sickness was given as the cause, but I was not kept abreast of things. I was on the verge of going elsewhere for this job. Otherwise I would recommend OTPS to anyone.

18 March 2026
Rated 5 out of 5 stars

Replacing Bath and Mixer.

Glen turned up on time. The second handy man soon followed. Covering sheets were put down. Both men were polite and friendly. Every detail of replacing bath changing pipe work and putting new mixer in was done with precision. All rubbish was left neatly. Then all dust was cleaned up.The operation of mixer was also explained. Great job. Thanks.

30 January 2026
Rated 5 out of 5 stars

Boiler Repair

Craig & Finlay came today to carry out additional work to my boiler & central heating, Craig arrived at the promised time & they carried out the work very efficiently, the whole area was left very clean & tidy. Thanks for your prompt service & job well done

4 February 2026
Unprompted review

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