Banner for Motor Source Group

Motor Source Group Reviews 

1,344
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff and customer service for being helpful, patient, and professional. The ordering process is frequently described as easy, smooth, and hassle-free, with clear communication throughout. Reviewers appreciate the expert guidance and the ability to source exactly what they wanted, often highlighting significant savings. The overall service is consistently rated as excellent, leading many to become repeat customers and recommend the company to others. People frequently highlight the seamless experience and the professional approach of the team, making the car buying process enjoyable.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Order

Customers consistently note positive experiences with the ordering process, describing it as easy, simple,... See more

Product

Consumers find the product to be positive, often praising the significant discounts and competitive pricing... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more

Company replied

Rated 5 out of 5 stars

straightforward and well organised by Steve Freestone.l am hopeful that the rest of the process is equally smooth- thanks in whole to the man in charge - Steve.Using motor source on recommendation and... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Ford Dealer
  5. Toyota Dealer
  6. Volkswagen Dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,344)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just put an order in for a Lexus nx…

Just put an order in for a Lexus nx car, from the time I contacted motor source group and was put through to Stephen Freestone, sales advisor, it couldn’t have been easier. Stephen was very knowledgeable with information about the model I wanted informing me there was a new model coming out and found out about new colours etc which my local dealership didn’t know. The ordering process was very easy with massive savings of nearly £10000 ! This is the first time I’ve used motor source but definitely won’t be my last. Many thanks Stephen and Motor Source Group.

14 July 2025
Motor Source Group logo

Reply from Motor Source Group

This is what we love to hear! Stephen will be pleased that he helped you with your new car decision and you have taken advantage of your savings. We hope to see you come back and if you need anything we are still here in the meantime. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly.
Quick to reply too. Got a great deal.

14 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much for your lovely comments for our team! We're so pleased to be able to help you with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Our Sales Advisor

Our Sales Advisor, Chris Marren, was knowledgeable, helpful, polite and a pleasure to deal with.

14 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much Catherine for your feedback for Chris; he's really pleased to hear this!

Rated 5 out of 5 stars

Lewis- 1st class

Lewis was our contact, he was professional, timely and polite. 1st class

11 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Peter, this is lovely to hear and we know Lewis will be pleased too.

From all of our team, thank you for choosing Motor Source Group for your new car!

Rated 5 out of 5 stars

Quality customer service 5 star

Very simple process, executed efficiently and with humour to secure an amazing discount that Mini flatly refuse to offer. Very pleased and I wish I had used them before.

10 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Mr Wightman, this is great to hear! We love that you've found our process so simple and enjoyable - after all, buying a new car is exciting! The main thing is you've found us now and we're glad you did.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great company.

I dealt with Chris, who was fantastic from 1st contact through to ordering the car and dealing with all paperwork. Prompt and professional.

9 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Anthony, this is brilliant to hear and we know Chris will be pleased too! Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Super efficient service

Super efficient service.
Thanks to all involved!

8 July 2025
Motor Source Group logo

Reply from Motor Source Group

You are most welcome! From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Good customer service, Good discount

Made an initial contact for a new vehicle , was informed that a new model was due out in 6-8 weeks time and that all orders had been suspended for the time being. Chris said that he would keep me updated and would contact me as soon as the new model was available.
I was later contacted, given the updated details/price of the new model and asked if I was still interested.
The on the road cost for the new model gave me a discount of almost £7000 off the manufacturers recommended list price. When companies like Carwow discounted about £400. A big saving for me.
Within a couple of days the order was placed and I am now waiting for the delivery of my new car. Everything to date has went smoothly, seems like a very efficient/friendly service. Many thanks.

8 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much for taking time to share your experience and review; it's great to hear how Chris helped throughout your enquiries and arranged your order for you.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Second time using Motor source for car 🚘 purchase

Second time using Motor source for car 🚘 purchase.
Excellent service and value and thanks to Stephen as always clued up on updated models coming out.

8 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much for your review and second new car purchase, we really appreciate it! It's lovely to hear how helpful Stephen has been for you and we know he'll be pleased to hear this too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Best price for new car

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I was sceptical but reassured by Dave. Everything went according to plan taking delivery 4 weeks after ordering as per my instructions. Car arrived fully prepped and good to go. Highly recommend this company.

7 July 2025
Unprompted review
Motor Source Group logo

Reply from Motor Source Group

Thank you for taking time to share your review George, we really appreciate this! It's also great to hear how helpful and supportive Dave has been throughout your enquiries and order and we're so pleased to deliver your car to you as promised.

Thank you for choosing Motor Source Group and for your recommendation too!

Rated 5 out of 5 stars

Great savings for Blue Light card holders.

Very happy to have ordered my new car with Motor Source Group through the Blue Light Card. Very helpful staff who take you through the whole process.

2 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for taking time to share your review Mr Anderson. We're so pleased to be able to help you with your new car and it's great to hear how helpful you have found our team too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent experience

Have used Motor Source Group as a teacher twice now, both very positive experiences. Fantastic prices, straight forward process from start to end! Initial enquiries and booking with Dave has been great, with follow up comms from the delivery team. I would highly recommend, and about to place my 3rd order!

11 April 2025
Unprompted review
Motor Source Group logo

Reply from Motor Source Group

Thank you so much Sion, this is lovely to hear and we're so pleased to help you again with your new car.

From all of our team, thank you for choosing Motor Source Group and for your recommendations too!

Rated 5 out of 5 stars

A professional and helpful team

A professional team that provide excellent priced quotations and have always been happy to maintain correspondence. Hope the delivery of my chosen vehicle goes as smoothly as the initial contact and working with the Motor Source Group. Thanks

3 July 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for taking time to share your review Allan and with such lovely comments for our team too.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great support so far

So far everything has gone smoothly. Order is in place with good support from motor source people. I feel its a good price and have full confidence in the process.

25 June 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your experience so far Joh; this is great to hear.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Honest service

Honest service

24 June 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Murray; this means a lot to us! Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great and very helpful service with the…

Great and very helpful service with the deal I had hoped for.

24 June 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Ron! It's great to hear how our team have helped with your new car and sorted the right deal out for you. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Excellent service

Chris is very friendly and helpful gave full attention to minor details in processing my request from the beginning.

25 June 2025
Motor Source Group logo

Reply from Motor Source Group

This is excellent news to hear, Chris will be pleased to hear he helped the process on purchasing your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Communications from Dave Flaherty from…

Communications from Dave Flaherty from enquiring about purchasing a vehicle, leading up to & post order have been absolutely spot on. Have received communications from someone else who has advised that she will keep me updated until the vehicle is delivered. So far so good. Massive discount on a new vehicle, so if you are a Blue Light Card holder I could not recommend this company enough!

17 June 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your review Mark, especially with such great feedback for Dave. Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

BMW Purchase

I was very pleased with the deal offered on the Motor Source Group website for a new BMW. This couldn’t be matched by my local dealers. The process to order a new car was very straightforward. Everyone was helpful on the phone. Emails were acknowledged promptly and followed up. Probably the best experience of buying a car I’ve tried. No hesitation recommending this broker.

20 June 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your review and lovely feedback for our team and service! We're so pleased to help with your new BMW and really appreciate your recommendation too. From all of our team, thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Thanks to Lewis C

Thanks to Lewis C, he has been very helpful and supportive with follow ups. There is quite a big difference in OTR price from the dealership to Motor Source Group.
Savings "every penny counts" in these tighter economic conditions.
Massive thanks to LC and MS Group

19 June 2025
Motor Source Group logo

Reply from Motor Source Group

You are very welcome Mian - it's our pleasure to help and we're so pleased to be able to save you money on your new car. Thank you also for your lovely feedback for Lewis, he will be grateful to hear this too.

From all of our team, thank you for choosing Motor Source Group!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look