Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more
Company replied
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.5
Excellent
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick ace fixing the problem you…
Very quick ace fixing the problem you came to them about
3 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Fanta,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Alisha,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Hi Marta,
Thanks for your lovely feedback and rating.
Kind regards,
The Motorcade Team
Great customer service was really…
Great customer service was really helpful helping me with my queries.
1 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Nikita,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Maddison from the online chat service…
Maddison from the online chat service was 10/10
1 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning George,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great i need cancel my policy it was…
Great i need cancel my policy it was very easy agent was very helpful
1 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ali,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great help sorted what I needed doing…
Great help sorted what I needed doing with out any problems an very quick at there work
28 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning both,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Easy to talk too and helped with the…
Easy to talk too and helped with the questions I didn’t understand
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Hi Bianca,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Policy cancelled without my knowledge…
Policy cancelled without my knowledge and receiving no contact from them. Went into the chat to find out why and was told that a payment had not been made when the payment had already been made they they asked if I had no communication from them and then the chat was ended before I could answer. I’m extremely unhappy with this as I could have been driving uninsured and not known about it! I had logged into as I noticed that they had not taken my payment yesterday- the day it was due.
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Frank,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Very helpful support
Isobel was very helpful in responding to my request today. saving me time and money. Thank you
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Comfort,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Excellent customer service
I had an issue and contacted customer support and they sorted it within 15 minutes without hassle
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Reece,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Helpful support from Isobel
Good online process and helpful live chat. My documents were issued quickly, and Isobel confirmed my No Claims Discount clearly. So far, the service has been smooth.
21 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Paulo,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very helpful and sorted my issue…
Very helpful and sorted my issue immediately 😀
20 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Julie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
She was amazing
19 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Maria,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Muhammed,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
JamieLeigh was really helpful
JamieLeigh was really helpful. Problem solved very quickly.
15 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Sacha,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I was online and chat ended that’s…
I was online and chat ended that’s unprofessional I did not even finish my talk and at the beginning of the chat I mentioned that I have two queries, I have to reconnect again and waste of my time this is really ridiculous customer service agent was just worried about his or her time what about my time I have to go through again and coming here and writing this all thing wasting my time
12 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Imran,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
I had renewal today and spoke with…
I had renewal today and spoke with Bailey who was very helpful, polite and the customer service was on point. Again, very pleased with the service I received today.
8 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Kumar,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
experienced great customer service
experienced great customer service, with clear and prompt communication at every stage.
8 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Salimi,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Jake,
Thank you very much for your great feedback and rating!
Kind regards,
The Motorcade Team
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