Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more
Company replied
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.5
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Panic over
Panic over - I was due to move abroad so my policy was to be ended on the 24 th June 26. Due to a change of plan I needed my policy to continue. Chloe sorted this brilliantly- panic over
22 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Derek,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great help and arranged a call for me
22 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Corey,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Marian,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Gary,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Maddison helped me a lot through the…
Maddison helped me a lot through the online portal , definitely recommend, the best insurance:)
16 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Stephen,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Just called up to pay off balance
Just called up to pay off balance
Chloe did a cracking job
Thanks again
15 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Maddison
Got in touch today to find out if i could make early payments to make future monthly payments cheaper and how to do this and Maddison was brilliant explaining how I could do this. Unfortunately theres no way to do it through customer portal but I was told I would grt a call within the hour to make a manual payment.
15 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Dave,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great online service
Contacted via chat service Gray was promptly responded and sorted the issue straight away. Was solved within in minutes. Didn’t have to wait in queue for long either.
13 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Suja,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I spoke to Millie she was brilliant…
I spoke to Millie she was brilliant helped with all my enquiries and helped me get back on track I gave her 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️
11 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Sarah,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Emily,
Thank you for your great feedback!
Kind regards,
The Motorcade Team
Amazing service and genuinely polite…
Amazing service and genuinely polite thank you for all ur help
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Patricia,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Lilly Anne was more than very helpful . Ideal
Lilly Anne was very helpful . Helped me straight away regarding my car insurance .great to deal with
Perfect customer services also
1000% perfect
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Stephen,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Conversation was so great and…
Conversation was so great and helpful..👍
Very cool and calm guy.
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Ikram,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorade Team
Godfred takyi was amazing at helping us…
Godfred takyi was amazing at helping my partner sort out our insurance policy via webchat.
Thankyou so much for all your help.
Good customer service.
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Demi-dion,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Easy access
Easy access! Theyve done everything for me without having to do anything to be honest.
Reliable insurance also.
8 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Sophie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Dom,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great customer service and very helpful…
Great customer service and very helpful from Megan.
5 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon John,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Mr JAMIELEIGH have done great job and…
Mr JAMIELEIGH have done great job and was so polite and respectful and as a customer I’m really glad to having stuff like JAMIELEIGH
well done.
5 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
It's a fraud company I call them to…
It's a fraud company I call them to extend my payment date they refuse and threat they will cancel the policy never buy car insurance company who treat their very badly worst insurance I ever seen
5 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Sandeep,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Jovanovics,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
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