Motocaddy Reviews 

Bethany was very helpful quickly resolving the problem !

Had a problem with a trolley cover and someone called Cameron couldn’t do enough to help. Made sure he understood my problem then bent over backwards to rectify.
Can’t fault their customer service at all.

I ordered a Motocaddy lithium battery on 01/06/2026. After placing the order, I received no dispatch confirmation or tracking information. After one week, I contacted the company and was advised that the battery had been dispatched. However, after a further follow-up due to no delivery, I was informed that the person responsible for dispatch was off and that the battery had actually not yet been sent.

Over the following days, I made several further calls but received no update or clear timescale for dispatch. Twelve days after placing the order, I requested to cancel the order and receive a full refund.

I understand that delivery to the Isle of Mull can sometimes present additional challenges. However, I have previously purchased a lithium battery for my previous golf trolley from Affordable Golf, and despite my remote location, it was delivered within four days. Therefore, I struggle to accept that my location was the primary cause of this delay.

My main frustration was not simply the delay, but the complete lack of communication from the company. At no point was I proactively contacted to explain the delay, provide an updated dispatch date, or offer any reassurance.

Based on my experience, I would advise customers—particularly those living in remote areas—to consider alternative suppliers if they require their battery within a reasonable timeframe.

The questions and concerns raised were answered quickly and clearly. Very kind and professional.

Amazing customer service from Motocaddy and Zena in particular. I needed an adaptor for an accessory as I have an older trolley. I emailed and 3 working days later it was delivered. If only other firms treated their customers this way.

Absolutely brilliant service. I lost a bolt on my umbrella holder, ordered what I thought was the right replacement but turned out to not be so, I emailed motocaddy on Saturday and incredibly got a reply from Debbie on Sunday who arranged for the correct bolt to be sent out which arrived by courier a couple of days later. Now fixed and so impressed with the customer service by Debbie and the team at motocaddy.

I contacted Motocaddy regarding an umbrella which became damaged during a round of golf. Bethany replied to my email within minutes and was able to supply a replacement product. Excellent service from the customer advisor, thanks very much Bethany and Motocaddy.

I purchased an ex-display Z1 cart but it was damaged during transit with the plastic top part already broken when I opened the box. I registered the warranty on their website, got in touch with MotoCaddy via email and the next day they arranged for a brand new replacement to be issued, which came just 2 working days later.

Beth in the customer service team was fantastic and getting a replacement was the most hassle-free experience I've ever had. I work in customer service myself so I have high standards when it comes to putting things right. Safe to say Beth and MotoCaddy have left me very impressed turning this negative experience into a positive one and I'll most definitely be buying more products from them in the future.

Well done and many thanks!

Super quick response and part sent out. Very happy with the service I received.

Have been using the bag and trolley for a few years without hitch but then had an accident on the course and broke one of the hooks that hold the top bungee in place on the 2021 model Cube trolley. Sent a few photos to them as I couldn't find spares anywhere and Cameron sorted me out with a replacement hook and sent it to me free of charge. Trolley back in full working order; thanks Cameron

18 month old SE trolley which stopped working totally, battery was good. I telephoned Motocaddy and was just told that it was out of guarantee and where I could pay to get it fixed, zero understanding or assistance other than that.
I have since found out that SE trolleys are having trouble with their motors which are burning out, so much so that they are difficult to get hold of. Motocaddy must be aware of this and should be more understanding when somebody goes to them with this problem.
My advice to anyone thinking of getting an SE trolley, don't, unless you want to take the risk of extra expense soon after the guarantee runs out.
And, while I'm moaning, the on/off switch is far too sensitive, the slightest touch turns it on and on a course with water this could prove very expensive.

Very helpfull and pro-client service with very fast response on warranty registration by Gerrie Felton.

I contacted customer service about a broken part on my trolley. I was offered a free replacement part.
Which has now been received by 1st class post. Many thanks to Bethany for the brilliant service.

Needed a small part. E-mailed request. Got great service from Zena Ellen. Could not be more pleased.

Top class service from Motocaddy, dealt with Bethany who was very prompt to reply and sorted my issue really quickly. Have bought numerous motocaddy equipment and would highly recommend.

Small broken pin on golf cart, which Bethany immediately sent a replacement with no charge. Fantastic customer care...5stars!

poor customer service and late delivery items.
i do not buy anymore motocaddy products.

Needed a new part for my Trolley, and Ailiyah, was very swift in response and helpful, enabling me to get the part I wanted. Great Service

Great customer service, had an issue with a bag rain hood. New one sent straight away. Its good to see customer service like this

I have a Motocaddy P1 trolley where the Umbrella attachment has broken. Dropped an email to customer services and within a day had a reply asking for address details so the attachment part could be sent out free of charge!!

I know its only a small thing but to me it ends a massive bit of frustration as an umbrella is a critical item here in the UK! :) Really appreciate the speedy turn around with this!