Mortgage Advice Bureau Reviews 

NO SIMPLE PROCESS ON THE PLATFORM AND VERY LITTLE OVERSIGHT, A CLEAR ESCALATION GOT ME $$$ OUT OF THAT SCHEME, CHECK PICTURE FOR WHO HELPED.

This review is in relation to their Basingstoke branch.

The service provided by Nick during our recent staircasing transaction has been nothing short of exceptional. Throughout the process, Nick has been fantastic, ensuring that the complex process was smooth and I really felt that he wanted to ensure the best for me and my family. He provided regular updates, was easily contactable at any time of day to fit around my job and throughout it felt as if it was a 1:1 service, forgetting that he probably has a huge number of clients. I have to admit I was a little apprehensive having to move from Stephen Douglas, an independent broker who retired but I had nothing to worry about and throughout knew that I was in safe hands.

Dawn is also fantastic and both Nick and Dawn were personable and down to earth.

I have no problem in highly recommending Mortgae Advice Bureau and I look forward to returning in the future, though I have no doubt whatsoever that Nick will contact me first.

Fantastic service, Fran Vigliucci-Bamford was wonderful to work with, she showed us all options available to us and worked to what we were looking for. Would 100% recommend her. And will definitely go back to her when we need to renew our Mortgage. Thank you so so much

Have been using this company for the last couple of years whilst I’ve been going through a really rough time with the remortgage/sale of my property due to co-ownership issues. MAB have stuck by my side throughout it all, offered support and advice, and have been very kind, thoughtful of my situation and helpful throughout. Can’t recommend highly enough for remortgaging or selling. A** service and team! Thank you MAB!

So slow!
Waiting for emails back, hidden fees for submitting financial assessments to the shared ownership scheme, payable even if you don’t get the house, went straight to Acumen and they did more in 3 days than MAB did in 3 weeks!

"I am extremely happy with the mortgage advising service provided by Robert Paley and Katie Sleightholm They were highly professional, and their service was exceptional. Every step of the process was handled with great care and attention to detail. Whenever they gave me a time, they always provided me with extra time as well, which was really helpful. I would recommend them to anyone seeking reliable mortgage advice Bureau spacial thanks Rob..

We had a very disappointing experience with Mortgage Advice Bureau. Our circumstances were explained clearly from the start, including credit history issues and a high LTV, and we were reassured that suitable mortgage options were available. However, after months of poor communication, repeated reassurance, and multiple unsuccessful applications, it became clear that our case had not been handled with the level of care and judgment we expected.

We often had to chase for updates, and at a critical stage close to completion we were informed that our broker would be on leave without proper support in place.

What makes this even more frustrating is that another broker was able to secure us a mortgage under the same circumstances within weeks.

Overall, the service lacked transparency, urgency, and professionalism. I would never recommend anyone to deal with MAB.

Would avoid at all costs. I think one star is too high. They gave my data out to mortgage lenders (who carried out credit checks) without my permission and actively avoided telling me what they were doing with my data. There are plenty other reputable brokers out there, do yourself a favour and pick one of them.

⭐ 1 Star – Avoid This Company

I would strongly advise anyone considering using Residential Mortgage Hub to think very carefully.

My partner and I paid them a fee after we believed they had successfully secured us a mortgage offer. Only after making the payment did we discover that they had actually applied for the mortgage on the **wrong property**.

Because of this mistake, additional credit checks were carried out against our names for a property we never intended to buy, negatively affecting our credit score and putting us in a worse financial position.

When we raised this with the company and requested a refund, they refused. I contacted the Managing Director directly and was told the fee reflected the “time and effort” spent on the case, despite the application being submitted for the incorrect property. The only thing they offered was to handle a future mortgage application for free.

Given the seriousness of the error and the loss of confidence it caused, this was not acceptable. If a company cannot even submit the correct property address on a mortgage application, how can you trust them with something as important as your mortgage?

Since then, they have stopped responding to my emails regarding the complaint.

I have now had to escalate the matter through my bank dispute process and will also be taking the complaint to the Financial Conduct Authority.

Based on my experience, I would strongly recommend that others avoid using this company.

As first time buyers, we cannot speak more highly of Nicola at Mortgage Advice Bureau!!

Her communication was always prompt and clear. We had many questions throughout and she was very patient and super knowledgable in answering all of our questions as first-time buyers, which really put us at ease.

She helped us get a really strong rate on our mortgage, and overall, she made the process much easier for us - we’d strongly recommend her to others looking for mortgage advice!

My gratitude to the company and its employees for dedicating their attention to helping me achieve this long-awaited goal in our lives. My family is grateful.
In special
Thank you very much JAMIE
Thank you for the care and attention you gave to me and my family, and to my limited knowledge of the English language.
We are started in 11.2025
And today all done in perfect.
*I USED GOOGLE TRANSLATE *

Huge thanks to Kate and the team for helping me with my recent remortgage. I usually find the whole process overwhelming, but they made everything feel easy and manageable. They were always there to troubleshoot any issues and kept me informed every step of the way. I’m so glad I took my friend's recommendation—I'll certainly be recommending them to others now too!"

I cannot speak highly enough about the first class service I received from both David Little (mortgage specialist) and Valerie Poyser (Admin Manager) of the Mortgage Advice Bureau.
David was excellent. He is very knowledgeable and gave sound expert advice, explained the process clearly and secured a lifetime mortgage for me. I never felt rushed and he took the time to answer any questions of my daughter and myself.
There were some issues with the property which led to delays in the purchase. This was stressful but Valerie, who is also very knowledgeable, was outstanding. She kept me informed every step of the way, was incredibly supportive and reassuring and explained everything very clearly.
Both David and Valerie handled everything efficiently and professionally with a friendly and approachable manner.
I highly recommend David and Valerie and the Mortgage Advice Bureau.

Had a really good, honest and open chat with Ben Simmons. Having only recently Re-Mortgaged we knew our options were limited but Ben spent the time to explain all avenues but that ultimately a more in depth chat probably wouldn’t benefit either us. It was nice to have that level of of honesty rather than to have spent/wasted hours on the phone again and end up with no real solution.
Good, honest communication.
Thanks a lot Ben 👍🏻👍🏻

We honestly couldn’t be happier with the service we’ve received from Mortgage Advice Bureau. From start to finish, the whole process was handled professionally and efficiently, making what can often feel like a stressful experience completely smooth and straightforward.

Katie has been especially helpful throughout. Her communication has been clear, timely, and reassuring at every stage. No question was ever too much trouble, and she always took the time to explain everything in a way that was easy to understand. Her customer service is truly second to none, and we always felt supported and confident that we were in safe hands.

We’re incredibly grateful for all the help in achieving our mortgage and wouldn’t hesitate to recommend Mortgage Advice Bureau – especially Katie – to anyone looking for expert advice and outstanding service.

Many Thanks,
Lewis Sparkes
Managing Director
SJM 360 GROUP (UK) LTD

Alistair and the team were super helpful and made buying my first house less daunting. They really were with me every step of the way and even checking in at different points to see how the whole process was going. Very supportive, thank you.

⭐⭐⭐⭐⭐

Helene has been absolutely outstanding throughout our mortgage process. She is clear, knowledgeable, and incredibly responsive, and took the time to explain every option in a way that made us feel confident and fully informed at each step.

What really sets Helene apart is her attention to detail and proactive approach, she anticipated questions before we even asked them, and was always calm and reassuring. Nothing ever felt rushed or unclear.

We felt genuinely well advised rather than “sold to”, and it’s obvious she has our best interests at heart. I wouldn’t hesitate to recommend Helene to anyone looking for a professional, trustworthy, and highly capable mortgage adviser.

Thank you again for all your help, it’s been hugely appreciated.

We’re still in the process of completing our mortgage with Jack Mansell and so far, it has been a fantastic experience. From the very beginning, he has been professional, approachable, and genuinely patient, taking the time to explain each part of the process so we fully understand it. Jack is always quick to respond to questions and proactive in helping us gather documents, chase things up, and keep everything moving smoothly. Even though the process isn’t finished yet, we already feel confident and well-supported thanks to his guidance. What could have been a stressful experience has been made much easier because of Jack’s knowledge, attention to detail, and friendly approach. We’re looking forward to completing our mortgage with him and would highly recommend him to anyone looking for a mortgage advisor who truly goes above and beyond.

We used MAB for our mortage of nrw home. It was few months in advance before actual syart of mortgage. We were told if rate are lower then they will switch us to new lower rate before mortgage starts. When intresy rayes sent down, no one from MAB cared to contact us We were locked into higher intrest rate even though we were promised to use lower rate if it comes down before mortage starts. When rate came down, we contacted the mortage co ordinator by email to confirm the lower rate and send us details. She never replied (as she was on holidays) and we had to pay £ 3000 extra. We contacted MAB but all in vain. Then we complained Ombudsman with all emails evidences. Ombudsman appointed independent investigator which gave the decision in our favor asking MAB to pay for our loss. MAB never acknowledged or sccepted the decision. We end up paying 3000£ extra. No action taken despite we had all evidences. All calls were recorded by MAB, so they also had evidence and know very well its their fault. Shame on you @MAB. I will recommend to avoid MAB to avoid finacial and mental trauma.

Please, Please Please I am sincerely requesting all prospective customers to completely avoid using this financial company. This company has made a huge mistake in my application for financial products like critical illness, life insurance and income protection cover back in 2020.

As a young first time home buyer - I really trusted my financial advisor to have done everything correctly to ensure I was fully protected with any unfortunate illness. Back in 2024 I was diagnosed with an autoimmune condition which severely set my health back. I went to claim through Legal and General and they rejected my claim on the basis of incorrect information being sent to legal and general from the financial advisor of MORTGAGE BUREAU ( Mr Sam Gee).

This has infuriated me so much and upset me as I am struggling with my life. How incompetent can these people be who are working for Mortgage bureau. I filled out the advisor's questionnaire and he sent off the application to Legal and General. The advisor managed to get me financial products BASED ON HIS QUESTIONNAIRE which I filled out truthfully. It turns out the questionnaire which I received as a customer wasn't sufficient enough to match legal and generals criteria. He dishonesty filled out the form without clarifying it with me. As a result I have no financial protection for future problems if I was to have further complications with my health.

Mortgage Bureau should be ashamed of themselves for not taking any accountability or responsibility for their errors. You have destroyed my life and I beg people to not use this company. I also encourage and warn existing customers who have purchased policies though this company to look into their policy before a disastrous condition is diagnosed. My life has changed and I should have been financially secure after my diagnosis but this is not the case.

My last hope now is to take this company to court and get my compensation I fully deserve.