Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Review summary
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Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I have always trusted and appreciated the service and communication from MoreTh>n Pet Insurance and continue to do so....although my renewal offer this year was 12% higher than last year...for no appa... See more
It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
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Excellent customer service.
24 April 2026
Went through confused .com
Went through confused . com checked countless companies for insurance, but yours stood out for me
Great value and good price.
23 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don't be tempted by the Pet Insurance
Don't be tempted by the Pet Insurance. Similar issues to others below. Now in to week 7 of this saga and More Than continue delaying the payment by nit picking things that should have been picked up by their document review department weeks ago.
Most recent was confirming my pets date of birth via the vet. Once vet confirmed the date of birth was the same as I had stated to More than, More Than emailed to say 'Thank you for contacting us to update the date of birth of your pet' please find attached document showing an increase in your premium. An absolute shambles and I won't go near More Than or the new owners Admiral again!
25 April 2026
Unprompted review
Reply from morethan.com
Hello Steve.
We’re really sorry to read this and can fully understand how frustrating and upsetting this experience has been, especially with a claim taking far longer than expected.
What you’ve described around repeated requests for information and confusion over your pet’s details is certainly not the level of clarity or efficiency we’d want to provide. We appreciate how disheartening this must feel, particularly when you’ve been waiting several weeks for progress and resolution.
We’d like the opportunity to look into this properly and understand exactly what’s caused the delays and the communication issues you’ve highlighted. If you’re willing, please email us with your policy number to reviewfeedbacksupport@pet.morethan.com, so we can ensure your concerns are reviewed by the appropriate team and see how this can be moved forward.
Thank you for taking the time to share your feedback, we’re sorry again for the experience you’ve had. - Courtney
Excellent service
It was so easy funding the right insurance I needed everything explained which made the decision easy to go with more than.
Exceptionally good price really happy with the experience
3 April 2026
More than Pet Insurance - shockingly appalling!
More than Pet Insurance.
Absolutely shocking and inefficient pet insurance process. Still waiting on my claim being processed, almost six weeks now. Numerous emails and phone calls, just going round and round in circles. Requests being made each time for medical history which has been supplied on numerous occasions along with all the relevant invoices. The whole process has been very stressful and time-consuming, biggest mistake ever taking out an insurance with them. Bitterly regret it. NEVER EVER AGAIN!!! Also tried to lodge a formal complaint and it is not very transparent on their website how to access this process. I have lodged a formal complaint via email, but I am not expecting much to be done about it. There seems to be deliberate time wasting and prevarication on their behalf.
14 April 2026
Unprompted review
Reply from morethan.com
Hello,
We regret to hear about the difficulties you've experienced with your claim and the complaint process. We apologize for the delays and frustration.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
Very happy
Had no problem doing it on line straight forward easy to do also very happy with price
11 April 2026
Site was easy to use and gave me an…
Site was easy to use and gave me an accurate quote which was very competitive.
9 April 2026
Excellent service.
8 April 2026
Would not recommend
Our renewal went up by £15 a month, which in itself is shocking. But we had a letter to say that it will automatically renew so we do not need to do anything. I noticed this month that they stopped taking out the money. I called about this and they said it was their error and our pet is still protected if something happened . I said I could not afford to pay the 3 payments in one go. I was told I would get a call back from accounts... Now today nearly £200 has been taken from my bank.
8 April 2026
Unprompted review
Reply from morethan.com
Hello.
We’re really sorry for the worry and frustration this has caused. We understand how upsetting it must have been to see your renewal increase, be told the missed payments were our error, and then have a much larger amount unexpectedly taken from your bank.
While we’re glad you were reassured that your pet remained covered, we appreciate this doesn’t make the situation any easier - especially when you were waiting for a promised call back and had explained that paying multiple months at once wasn’t affordable.
We’d like to look into this properly and make sure the situation is reviewed by the right team. If you still need assistance, please email us your policy details along with your best contact number to reviewfeedbacksupport@pet.morethan.com , and we’ll arrange a call back from the relevant team as soon as possible to discuss this with you.
Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused. - Courtney
Lady very helpful and compassionate
Lady very helpful and compassionate. My queries dealt with quickly and efficiently.
17 March 2026
Dog insurance quote
Easy website, everything as described, clear information on insurance types. Very competitive pricing
4 April 2026
Was an easy experience on line and the…
Was an easy experience on line and the price was good. Have used more than before and happy with this company
2 April 2026
Your application experience is quite…
Your application experience is quite straight forward to follow , and if an anti techno person like me can follow it then there is hope for others . Thank you for keeping it simple.
18 March 2026
Helpful staff when I had a query on the…
Helpful staff when I had a query on the application
Quote was very good and cheaper than previous provider with better cover so was a winner for me
1 April 2026
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