Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I have always trusted and appreciated the service and communication from MoreTh>n Pet Insurance and continue to do so....although my renewal offer this year was 12% higher than last year...for no appa... See more
It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found it very easy to set up the…
I found it very easy to set up the options i wanted and the price was good for what i wanted in a pey insurance
22 April 2026
Easy to purchase my pet insurance
Easy to purchase my pet insurance, competitive price,used a comparison site ,have previously used More Than for my previous collie's pet insurance so hopefully all will be well
7 May 2026
Explained product clearly
25 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waiting months for claim to be settled…
Still waiting for a pet insurance claim from February to be settled. More Than clearly employ delaying tactics. An initial element of a claim was eventually settled after much back and forth between them and my vets. I then phoned 3 weeks later to see how the main part of the claim was progressing, I got put on hold and requested a callback. 20 minutes later they send an email to my vets requesting more information - nothing had been progressed in this interim period. So here I am in May still waiting for a February claim to be settled. I have dealt with many pet insurance claims over the last 20 years More Than is 100% the worst company I have dealt with. They have made the already upsetting situation of my dog being ill and requiring surgery a lot more stressful. I am not surprised EUI ltd have announced record profits - they are happy taking people’s money but not so happy when it comes to paying out.
5 May 2026
Unprompted review
Reply from morethan.com
Hello Helen,
We're sorry to hear about the delay in settling your claim and the added stress this has caused during your dog's illness.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
My pet underwent a CT scan that cost…
My pet underwent a CT scan that cost around £2,000. Since then, my renewal premium has increased to £800 per year. I’ve found alternative policies offering similar coverage for £250–£300, but I’m hesitant to switch because the terms regarding previous claims—especially where there may have been an unclear or incorrect diagnosis—are not very clear.
3 May 2026
Unprompted review
Reply from morethan.com
Hello Kris.
Thank you for taking the time to share your experience. We’re really sorry to hear about what you and your pet have been through, needing a CT scan is understandably worrying and we appreciate how upsetting it must be to then see your renewal premium increase.
We’d really like the opportunity to look into this with you properly and talk through your policy, claims history and renewal in more detail, so you feel clear and supported in whatever decision you make. If you’d like us to help, please email us your full name, policy number and best contact number to reviewfeedbacksupport@pet.morethan.com, and we can arrange for the relevant team to get in touch directly.
Thank you again for raising your concerns, we know how important it is to feel confident your pet is protected, and we’re here to help wherever we can. - Courtney
Most easiest insurance quote for my cat…
Most easiest insurance quote for my cat way too fast and easy. Wishing id of done it sooner.
The price is half the cost of our renewal else where.
29 April 2026
Was easy to choose which level of cover…
Was easy to choose which level of cover I need at a reasonable price
22 April 2026
Average service
Average service, but not terrible. Individual telephone operatives good at their job.
1 March 2026
Reply from morethan.com
Hello Jerry.
Thank you for taking the time to leave your feedback. We appreciate your honesty and are glad to hear that the individual telephone advisors you spoke with were helpful and did their job well.
We recognise there may still be areas where the overall experience could be improved, and comments like yours are important in helping us identify where we can do better. Your feedback will be shared with the relevant teams as we continue working to improve our service.
Thank you again for sharing your thoughts. - Courtney
I've been with morethan for a long…
I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman that dealt with me was very helpful. Thanks
28 April 2026
Dealing with morethan was very easy and…
Dealing with morethan was very easy and very professional. All my enquiries were answered and dealt with swiftly, and pricing was very competitive. I would highly recommend.
29 April 2026
Michelle was very informative about the…
Michelle was very informative about the policy she went through everything thoroughly.
20 April 2026
Absolute liars.
Absolute liars.
Put policy up £100 without lettibg customer know.then reduced cover and lied throughout.
27 April 2026
Unprompted review
Reply from morethan.com
Hello Andy, We’re really sorry to read this and understand why you’re frustrated. Price or cover changes should always be clearly explained, and it’s concerning to hear this wasn’t your experience. If you’re willing, please email us at ReviewFeedbackSupport@pet.morethan.com
with your policy details so we can look into what happened and review this properly for you.
Thanks,
Kate.
Excellent customer service.
24 April 2026
Went through confused .com
Went through confused . com checked countless companies for insurance, but yours stood out for me
Great value and good price.
23 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.