Expert knowledge and advice helpful, work done with care, causing little disruption ,always left clean and tidy at night, workforce pleasant , caring , helpful and hard working, very please with the e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Passmore was highly recommended by a friend. We wanted to replace our bath with a walk in shower. Passmore sent a representative who showed us what was possible. There was no pressure and we could... See more
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We have been very impressed by Passmore’s from our initial contact right through to completion of the wet room. Every member of staff has been knowledgeable, helpful and pleasant. The fitters were ext... See more
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From the initial showroom and home visits through to installation and sign off, we cannot praise this company highly enough. At every point of contact, staff provided a level of service, professionali... See more
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Company details
Written by the company
We understand the struggles later life or life with a disability can bring. With our easy access bathrooms you can live independently without compromising on style. Listening carefully to what our customers want and need, we create a safe space to bathe for you or your loved ones.
9 Reasons To Choose Us.
Written by the company
- More Than 50 Years' Experience.
- We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
- Full Design, Supply & Installation Service.
- Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
- Complete Peace Of Mind.
- You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
- 1,000's Of Happy Customers.
- We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
- Reputable, Reliable, Accredited.
- We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
- Expert Workforce
- With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
- Open, Honest & Transparent.
- There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
- 100% Guarantee.
- We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
- Conscientious, Courteous & Tidy.
- We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.
Contact info
6 Hales Road, LS12 4PL, Wortley, Leeds, United Kingdom
- 01132015030
- info@moreability.co.uk
- www.moreability.co.uk
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First class
First class experience from start to finish. Passmore said what they would do, and when, and they did just that in a personable and professional manner. Our fitter, Oliver Broadbent, was exceptional and kept us fully informed throughout the whole process.
13 February 2023
Reply from More Ability
Dear David Hardwick, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion of your new bathroom. Delivering consistent quality while providing a great service all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Garry, Joe and especially Ollie will be absolutely delighted with your feedback. Thank you ever so much again.
Excellent service beginnng to end
Excellent service and communication from the first visit by the Sales Manager to final completion. Phil our fitter was brilliant along with Mark
The electrician. They are a true asset to your company. Would highly recomend Passmore's. My 83 year mum is so proud of her new wet room. Thank you
26 September 2022
Reply from More Ability
Dear Deborah Oakes, thank you ever so much for taking the time to review our company and level of service you and your mum received from design concept through to installation completion of your new shower room. Offering complete peace of mind our full service offering takes care of everything, with the lead fitter carrying out all aspects of work while keeping you in the loop every step of the way. Your review will be passed onto all involved in your project, including Garry, Joe, Phil, Mark, and the Senior Management Team, all of whom will be absolutely delighted. Thank you ever so much again.
Very nice design and excellent staff…
Very nice design and excellent staff who were a pleasure to have in the house. Not only we, but also others who have seen the finished bathroom, are very impressed.
18 October 2022
Reply from More Ability
Dear John Rowland, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion of your new accessible shower room. Employing our own multi-skilled fitters, senior designers and experienced surveyors we pride ourselves on delivering consistent quality and a great service. Your feedback will be passed onto Garry, Joe and Graham, along with the senior management team, all of which will be absolutely delighted. Thank you once again.
A great service.
A great service.
Everything went well - from the initial sales visit to the completion of the work.
Each element was conducted professionally and clearly.
The process was a good one, with the sales offering being independently technically checked for practicality and to ensure it could all be done as expected.
We had to delay the installation date because we had our son with us who was isolating because of covid, but it was rescheduled without any problem.
The installation team were excellent - friendly, professional and meticulous in their work to ensure all was completed to a high standard and as we expected it. They went above and beyond by doing a few additional bits for us and offering some minor modification suggestions which made it an even better installation.
The only minor issue we had was having to wait a few months for the work to done, but this was only a minor inconvenience.
We are very happy with the work, and enjoying the benefits of the walk-in bath. Thanks Passmore - great job!!
18 January 2022
Reply from More Ability
Dear Mr Mathieson, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion of your new bathroom / walk-in bath. Removing the stress of co-ordinating different trades people our full service offering ensures complete peace of mind whereby all our projects are assigned a lead fitter who will carry out all aspects of the work in conscientious, courteous and tidy manner while keeping you in the loop every step of the way. Martin and Eliot, along with Garry, your design and Joe your surveyor will be absolutely delighted with your feedback. We would like to thank you once again for choosing Passmores & More Ability and appreciate your patience with regards to the start of your installation – we are thrilled you now feel we are worth the wait.
Fabulous Wetroom
Thanks to Andy's hard work and expertise we now have a fabulous wetroom. As promised, it was started and completed by Andy and he was a pleasure to have in the house. We enjoyed his company and he tolerated us and our dogs I can't believe how he worked in such a smsll space whilst keeping the whole area exceptionally ckean and tidy whilst he worked. Based on Andy's work I would strongly recommend Plasmore to anyone.
7 November 2021
Reply from More Ability
Dear Maureen Drury, thank you ever so much for taking the time to review or company and level of service you received from design concept through to installation completion of your new wet room. Offering complete peace of mind all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way and your home clean and tidy. Andy will be absolutely delighted with your feedback, as will the senior management team. Thank you once again for the fantastic review!
First class service
We now have a fabulous wet room after several weeks of minimal disturbance.
Clean, tidy and respectful of our home, our fitter worked professionally to deliver a quality finish.
19 October 2021
Reply from More Ability
Dear Ruth Donaldson, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion of your new wet room. Wanting to deliver a conscientious, courteous and tidy renovation experience we tidy up at the end of each day, disposing of all rubbish. As a business we are absolutely delighted with your feedback, which will be passed onto all involved in your project, in particular, Carl your multi-skilled fitter. Thank you ever so much again for the review.
Excellent work and really happy with…
Excellent work and really happy with our new bathroom that’s really functional now, staff have been great and our bathroom has been transformed and looks and works amazing now. This was done for my disabled son and he loves to get showered now and doesn’t complain any more.
8 March 2021
Reply from More Ability
Dear Marilyn Marston, thank you ever so much for taking the time to review our company and level of service you received from survey through to adaptation completion. Working within private homes and carrying out adaptations for local councils we deliver more than 800 projects each and have spent decades delighting customers, helping them bathe in comfort and safety with complete peace of mind. We are absolutely thrilled with your feedback and are truly elated that the works has enhanced your son's quality of life. Thank you ever so much for reviewing us - this will be fed back internally to all involved including the senior management team. Thank you once again.
Complete accessible bathroom from…
Complete accessible bathroom from ground up. Cannot fault it from start to finish. Only a couple of very minor hiccoughs totally out of the company's control but dealt with quickly. More Ability went above and beyond. Would use again in a heartbeat.
10 January 2021
Reply from More Ability
Dear Janet Heald, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion of your accessible bathroom. Offering complete peace of mind all our projects are allocated a lead multi-skilled fitter, who will carry out all aspects of your refurbishment while keeping you in the loop every step of the way. Due to the nature of our works, on some occasions unforeseen issues can arise once the installation starts however all our fitting teams are ready, willing and capable of problem solving and rectifying issues as the works progress. Thank you once again for the outstanding review which will be passed back onto all involved in your project, from Andy as your designer, Joe as your surveyor and Stephen your superstar fitter along with the senior management team.
An excellent job!
An excellent job all round - I am very pleased with the end result. It was a pleasure to have Steve in my home - he was always cheerful and helpful. Well done!
1 December 2020
Reply from More Ability
Dear Marguerita Wardle, thank you ever so much for taking the time to review our company and level of service you received. Offering complete peace of mind from design concept through to installation completion, all our projects are assignment a lead fitter, who will carry out all aspects and keep you in the loop every step of the way. Steve is an absolute credit to the business and our multi-skilled fitting team. I will ensure your feedback is passed on to Steve, and Garry as your designer, Joe as your surveyor, and the senior management team, all of whom i am sure will be equally pleased. Thank you once again.
The bathroom installation at Penistone
The bathroom installation was carried professionally from the planning to the final completion, I have to recommended Sam the bathroom fitter nothing was too much trouble
11 September 2020
Unprompted review
Reply from More Ability
Dear Peter Moxon, thank you ever so much for taking the time to review our company and level of service you received from design concept through to the installation completion of your new shower room. A true full service provider the main reason we employ all our designers, surveyors, multi-skilled fitters and only ever use internal contractors is so that we can deliver consistent quality and give our customers a great service. I will ensure your feedback is passed onto all involved, particularly Garry as your designer and Sam as your multi-skilled fitter, along with the senior management team, all of which I am sure will be equally pleased. Thank you once again.
Excellent job highly recommended anyone…
Excellent job highly recommended anyone thinking of a new. Bathroom use these guys.
From survey to installation very smooth
1 September 2020
Unprompted review
Reply from More Ability
Dear Mr Turnbull, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion of your new easy access bathroom. One of the many reasons we champion our true full service offering is that it removes the stress of co-ordinating various trades’ people and as a result of employing our own expert team of designers, surveyors and multi-skilled fitters ensures that we can deliver consistent quality resulting in a smooth, conscientious and efficient service underpinned by great quality workmanship. Thank you once again for the fantastic review – I will ensure all who were involved in your project get the recognition and praise they deserve.
Professional from start to finish
Professional from start to finish. Good communication and covid aware.
8 August 2020
Unprompted review
Reply from More Ability
Dear Mrs Rogers, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion. One of the many reasons we choose to employ our own multi-skilled fitters, senior designers, experienced surveyors and only ever use internal contractors is to ensure we can deliver consistent quality and give our customers a great service. Your 5* review and feedback will be passed back onto all involved in your project including Senior Designer, Simon, Fitter, Mario and the senior management team, all of which i am sure will be equally pleased. Thank you once again!
Not value for money
Had the bathroom fitted with wall in shower. No new loo or sink and didn’t decorate, even though they had to do some plastering. For £5200 I expected more
8 August 2020
Unprompted review
Reply from More Ability
Dear Sharon Avent, thank you ever so much for taking the time to review our company, although it is disappointing to learn that your experience with us doesn’t appear to be the best. I have looked into your project file and unfortunately, with it being a contract order from Leeds City Council for Disabled Adaptation works, we have to adhere to the specification given to us by the council with regards to the amount of work involved. You should have had the option to pay ‘over and above’ the amount given to you by the council should you have wished to look into changing your existing WC and basin also. I can only apologise if this wasn’t made clear to you at the time. That said we take all feedback seriously and always look to explore what we can do moving forward to enhance our customer experience and add real value to the service we deliver. Thank you again for your open and honest feedback.
Great job from start to finish thank…
Great job from start to finish thank you.
3 August 2020
Unprompted review
Reply from More Ability
Dear Mr Adams, thank you every so much for taking the time to review our company and level of service you received from design concept through to installation completion. Striving to deliver a fantastic customer experience and finished renovation all our projects are assigned a lead fitter who will carry out all aspects of your adaptation and will keep you in the loop every step of the way. This ensures a well communicated, smooth and conscientious service is delivered every time. Thank you so much for the 5* review which will be passed onto all involved in your project, particularly Garry (as your designer), Craig (as your fitter) and the senior management team all of which I am sure will be equally pleased.
Work done to high spec
Work done to high spec. Workmen excellent and worked hard. Have minor leak with bathroom radiator but am sure this can be fixed once lockdown eases. Engineer came yesterday and fixed the leak without my having to contact the company. That shows the high level of service. A very professional and friendly workforce.
2 July 2020
Unprompted review
Reply from More Ability
Dear George Garrow, thank you ever so much for taking the time to review our company and level of service you received by your multi-skilled fitter, Shaun, while works were ongoing. Shaun is a fantastic member of the installations team and I am sure he will be thrilled with your comments! I will pass on the feedback with regards to the minor leak to our customer service team and someone will be in touch to schedule a date and time in with yourself where we can come back out and look at this for you now we are back up and running. Thank you once again for the fantastic review!
Transformation
What a transformation from bathroom to wet room . FIrst class service throughout and full attention to detail .Special mention to fitter Daniel Wilson who was brilliant ,faultless workmanship friendly as well as professional.Thankyou all and will certainly recommend the company wholeheartedly. P&M
5 April 2020
Unprompted review
Reply from More Ability
Dear Peter Clegg, thank you ever so much for taking the time to review our company and level of service you received from design concept through to installation completion. As part of our full service offering we take care of everything so we can guarantee our customers complete peace of mind through-out the refurbishments works and following completion of the project. Each project is assigned a lead fitter who will work in a conscientious, courteous and tidy manner while keeping you in the loop every step of the way. Daniel will be absolutely thrilled with your feedback and this will be passed back onto him. Thank you once again for the fantastic 5* review!
Excellent job
We had a wet room installed and are completely happy with the installation. The fitter Craig was a lovely man, hard working, and did an excellent job. No complaints at all.
7 March 2020
Unprompted review
Reply from More Ability
Dear Susan Hodgson, thank you ever so much for taking the time to review our company and level of service you received during your wet room renovation. Craig is an excellent member of our fitting team, conscientious, courteous, tidy and meticulous in his work. Craig with be absolutely thrilled with your comments and feedback which will also be passed onto Garry, as your Designer, and the Senior Management team. Thank you once again for the fantastic review!
It's good it's really nice
2 March 2020
Unprompted review
Reply from More Ability
Dear Mr Harrand-Pixowarski, thank you ever so much for taking the time to review our company and level of service you received. As a business we are thrilled you are happy with the completed bathroom works, delivered by your senior designer, Garry and multi-skilled installer Sam. All feedback will be fed back to the team who I am sure will be equally pleased. Thank you once again for the 5 star review!
Beautiful wet room
Beautiful wet room!
Commendable workmanship mainly by Glynn
One little hicup with the water not draining
away but immediate response and soon rectified. Good team work throughout the job would recommend your company and good customer relations.
4 February 2020
Unprompted review
Reply from More Ability
Dear Jane, thank you ever so much for taking the time to review our company and level of service you received. We are absolutely delighted with your appreciation of the finished wet room. Three 5* reviews in three days for More Ability! Although we try, in our line of work it can be extremely difficult to get things perfect the first time, every time. However, never resting on our laurels, as a company we firmly believe when problems do arise it’s how you deal with them that set you apart from the rest. Your review will be fed back to the team, including Andy (designer), Glynn (fitter) and senior management, all of which i am sure will be equally pleased. Thank you once again for the fantastic review!
Excellent service and very friendly…
Excellent service and very friendly staff . All work was completed to a very high standard . Thank you
3 February 2020
Unprompted review
Reply from More Ability
Dear Josephine Corbishley, thank you ever so much for taking the time to review our company and level of service you received through-out your bathroom works. As a company that strive to deliver a first class service every time it is always fantastic to here when this has been achieved. Your feedback will be passed onto Nigel, as your designer, Steve as your multi-skilled fitter and the senior management team, all of which I am sure will be equally thrilled. Thank you again for the fantastic review!
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