Moose Knuckles CanadaReviews 

hoodie washed few times badge got disscoloured mosse knuckles say not coved by warraty

Awful gilet poor quality zipper broken nearly and not warm after a few months tried to contact for a refund yet they refuse to help after spending £300. You will hear from my lawyers if u don't help

Just bought a £935 coat and then read the reviews. What total BS response 'your feedback does not go unnoticed', too right it doesn't, I've initiated the returns process for a refund.
Notice that.

I purchased a winter jacket from Moose Knuckles, and I was told it came with a warranty. However, the fabric on the sleeves wore out after just two months. When I contacted customer service, they informed me that the damage wasn't covered under the warranty. What kind of quality wears out so quickly, and what kind of brand doesn’t stand behind its product? I will never buy from this brand again.

On my way home (from Canada to USA) I stopped at a Moose Knuckles store and purchased a sweater. Took the sweater home, washed it per the tag’s instructions, and the black tag bled all over my white sweater. We contacted Moose Knuckles via their warranty program and was told there is nothing they can do about it. No refund, no replacement, nothing…I paid a high fashion price for something that I couldn’t even wear once due to it getting ruined because it’s a faulty product. These are STAINS not fuzz!!! They don’t come out

The lifetime warranty is a joke, as they have the final interpretation on the problems of your jacket. If you do wear the jacket and somewhere got broken, they will inform you that it is a normal wear issues and is not their manufacturing defect. Ridiculous, MK should just simply not post the "lifetime warranty" policy and attract customers to buy as you will get fooled by them. Definitely select Canada Goose as their customer service is much better and they don't fool their customers.

Customer service are rude and tend to not take any action and when I have asked to speak to a manager or a personal higher up I am passed between the two customer support staff who tend to not do anything and also insult my intelligence. They disregard evidence or anything you say and stick to the script given to them by moose knuckles not solving anything. Basically robots.

Update to my last review.
My two warranty concerns
1. Buckle screws went missing.
2. Belt deformed.
Had belt for 6 months
Request # 258320
What they did,
1. Replaced screws and scratched the buckle.
2. Did nothing on the deformation (should have been replaced with a new belt!)
Will attache pictures if possible.
Totally unbelievable how this company handles warranty issues! I like to give zero stars but website won't allow.

Very poor quality items for premium prices. I recently purchased some Moose Knuckles Hartsfield Cargo Bottoms RRP £220 and having worn them 1 time in the sun (it was 20C in UK) whilst sitting outside at a bar having a drink for roughly 1 hour, the joggers all faded on tops of the legs and knee area. I understand the items are supposed to be guaranteed for 2 years but the quality is embarassing for how much you are charging. The bottoms are made in China and they are no better quality than fake items you can get from China. Having read multiple reviews on here regarding Coats and Jackets fading it is clear Moose Knuckles have a massive Quality problem with their Textile Dyeing process. As much as I love the style of Moose Knuckles clothing I cannot purchase any more items in good faith knowing how the dye fades/bleeds in their products so easily.

Bought a pair of Moose Knuckles Hartsfield Green Cargo Sweatpants and have worn them 3 times, once on a sunny day last week and the sun has faded the joggers on the tops of the legs and on the knees. I was sitting having a drink for 1 hour in the sun. Never had this issue with any other joggers which cost a lot less. Really dissapointed as i love the joggers but now they are ruined and the colour has faded. Not what you would expect for £180

Bought a moose knuckle jacket for my son at Christmas, 2 months old and we noticed lots of staining on it, thking it was getting dirty even though he only wore it 8 times, i brought it to a dry cleaners they explained to me that because it wasn’t water proof and it got a little damp in the rain the feathers dont dry properly and can cause staining and a smell they said it shud have a dry proof layer over the feathers to stop this, they said they wud dry clean it but no garantee it would fix it, after paying €50 for dry cleaning it still has feather stains, i got on to moose knuckles extremely unhelpful customer service who made me send receipts, tags of jacket, poc numbers and photos only to tell me it wasnt their problem and nothg they can do its wear and tear, after 2 months i dont thk so, its poor over priced crap that they are selling, now i cannot find a moose knuckle shop to bring it back to as they dont have any and only have pop up shops at christmas probably cos they know there would be a que of returns outside within a few months
I see alot of people on here with similar problems with this farce of a company, can anyone point me in the right direction of what to do in this situation or if any one has had a similar one resolution
Thank you

My recent and ongoing experience of Moose Knuckles customer service is terrible.

The products are nice, but I recently made a number of purchases and an item was missing from the shipment. It’s clear from the shipping weights that it was missing, but they do not want to know and basically don’t believe it wasn’t in the box. They say they’d hollering and that’s that, despite photos, weights etc.

How a company this premium can fail to deal with issues in a timely and professional manner is beyond me.

All my products will be going back if I don’t get a positive resolution to this. It’s ridiculous.

12 months warranty on a €1000 jacket how ridiculous. If you contact them they only refer to that. What a service. For the second time already that the logo of the jacket breaks. The first time was still under warranty but now they don't and refer you to a tailor without having a new logo to put on it. What a mess. Unfortunately have two coats of this brand but also immediately the last. Now I bought a Canada Goose which gives a lifetime warranty!

At moose knuckles they don't care if you walk around with a damaged jacket.

I have bought my parka winter jacket more than 4 years ago as of 2024. I have worn it and abused the heck out of it and it’s held up very well. Looks almost new from the exterior. Only complaint is that a hole occurred in the right pocket over time which I take full responsibility for as I have all sorts of sharp tools attached to my keys. I fixed it within 5 minutes with a sewing kit from a hotel.

Warmth: 10/10
Style: 8/10
Durability: 10/10 so far
Practicality (pockets count, usability for trips, hiking, city): 9/10

I like the brand and just bought one of their vests for $600, so hoping that they don’t disappoint.

Quality products at decent prices. Recently purchased full Brooklyn tracksuit from Bicester store. Staff very helpful

6 weeks after not receiving my order and still no refund even after the courier has declared my order as lost 😡 moose knuckles are nothing more than thieves read the reviews the customers don’t lie you be better spending your money elsewhere

DO NOT ORDER FROM THIS COMPANY WEBSITE. THEY TRY TO GET YOU TO PAY FOR THE SHIPPING THAT THEY SAY THEY ARE PAYING FOR WHEN UPS DELIVERS YOUR ITEM. THEN IF YOU DO NOT PAY FOR IT, UPS TAKES IT BACK AND YOU DO NOT GET YOUR ITEM AND THEY TELL YOU THAT YOU HAVE TO WAIT UNTIL YOU GET THE ITEM FOR YOU TO GET A REFUND. EVEN AFTER THERE OWN RECORDS TELL THEM THAT THEY CANNOT FIND THE ITEM AS UPS EITHER SENT IT BACK TO THEM OR AN EMPLOYEE FROM UPS TOOK IT. DO NOT ORDER FROM MOOSE KNUCKLES THEIR SERVICE SUCKS.

A coat 1.3k€ purchased for Christmas 2022 and used for only 3 months in 2023 then stored in a wardrobe until November 2023.
Yellow stains appeared all over the coat (we do not smoke).
The dry cleaner had a hard time removing them and suspects the coat trim to be the source of the problem. So an obvious manufacturing defect or even accidental chemical contamination of the coat.
Moose Knuckle of course doesn't want to do anything.
Falsely luxurious brand, overpriced and terrible after-sales service.
Brand to be avoided.

**Update***
Moose Knuckle finally issued me a refund but that is after I disputed the transaction with my bank .

I would put zero stars if I could order a jacket on Dec 20th as a Christmas gift …. it was set to arrive Dec 22nd but was sent back to Moose Knuckle because they didn’t have my apt #. Being proactive I called before Moose Knuckle even received the jacket to update my address. Moose Knuckle received the jacket that I NEVER received on Dec 27th, 2023. After a month of relentlessly calling and emailing no one has been able to locate or update me about my order AT ALL !
I have finally hit the point of no return and requested a refund . Im hoping that this is a swift process .

I am very disappointed (and somewhat insulted) by my recent experience with Moose Knuckles customer service.

On the positive side, the parka offered excellent warmth and style. However, my enthusiasm waned when the zipper broke after just 3 years. This marked my second Moose Knuckles jacket in a decade, and sadly, it will be my last. People shouldn’t pay $700+ for a winter jacket every 3 years.

Despite my attempts to address the issue directly with the company, the customer service has been disappointingly unresponsive. Even after obtaining approval to send the parka in for repairs (which involved sending detailed pictures and a copy of the receipt), it was returned to me in its original condition, with absolutely no explanation. This lack of communication and failure to honor the warranty has left me frustrated and out $60 in shipping costs. Even after contacting them for an explanation, I was told to re-send pictures so that they can look again? As if this process hasn’t already been a huge waste of time and money?

As a supporter of Canadian businesses, I had hoped to invest in a durable, long-lasting piece. My desire was to repair the zipper rather than purchase a new parka. I had even reached out to a local dry cleaner/seamstress who advised me to send it directly to Moose Knuckles, as Canada Goose was currently repairing their zipper due to a similar situation.

Regrettably, since I was shipped an unrepaired parka, I am now using a 15+ year old Canada Goose jacket (which is in excellent condition btw) to get me through the winter. It's disheartening to see such disregard for customers’ time and the lack of accountability they are taking.