Moose Knuckles CanadaReviews 

Ordered a parka as a present. It arrived with one sleeve longer than the other. Company agreed to exchange it. Once they received it back, they tell me they have no more in stock. They refuse to refund my money. Then they tell me if it ever comes back in stock, they are going to raise the price so the gift card they’re trying to get me to accept will not cover the item I purchased. They will not allow me to speak to a manager.
I highly recommend people not buy from this brand.

Jamelle , customer service supervisor provided no assistance . Issued a gift card for an item that has been out of stock for months . THEFT THEFT THEFT

false advertising and ridiculous customer service , Bought a level 3 winter jacket that turned out to be level 2 , leaving me confused. I returned it for a level 3 but it turned out the level 2 winter jacket was infact keeping me warmer then the level 3, when I tried to return it , the sales person was rude and incoherent. Despite having a receipt and tag on the jacket like last time she refused to accept my return even though it was within the 2 week period and the jacket was in brand new condition. Never going back to the outlets again after that

I purchased/paid for a new parka in size XL. they shipped wrong size L. I sent pictures of coat, label, packaging. asked for them to exchange to correct size. they say they are out of the correct size. they will not exchange for a similar style. takes 2-3 days for them to respond to any request. CUSTOMER SERVICE IS HORRIBLE. for a premium brand, they do not act like it, and don't correct THEIR errors. Buy Canada Goose - I should have and regret it every day!!

AVOID AT ALL TIMES BUY FROM A COMPANY THAT CARES THIS ONE CANT GIVE A DAMI got a moose knuckles coat as a gift . After only 4 weeks the zip pull came off . I contacted moose knuckle passed thier authenticity only to be passed from puller to post & told they can’t help . No receipt means get lost.
Multiple emails and request for a call all wasted no one call back in 20 days . Buy Canada Goose .my friend had a ripped pocket they repaired and cleaned free of charge .
I expect an email thanking me but will do nothing . An absolute disgrace , not premium but shoddy unsympathetic

I will never buy anything from the moose knuckles, the customer service is absolutely terrible, I bought a jacket on sale and I had to wait 6 days just for a confirmation then they replied and say so sorry we don’t have your jacket. Are you kidding me !!!!!
I call them and they said too sad too bad

Customer service can’t even cancel order or make adjustment. Sale item return is only electronic gift card, and return process take forever.

Customer service is appalling. Incapable of working out (or can’t be bothered) the answer to a simple question. £1,000 for a coat and they can’t tell you when it will be delivered even if you quote the details so they can check stock etc. Not much help if buying as a present!
UPDATE the reply received to this review is equally vague and doesn’t address my point that a company selling a £1,000 + coat can’t provide an accurate time for delivery. Generic website references are not ‘customer service’ (who didn’t reply for over 24 hours!)
Get your act together or go bust.

It’s hard to comprehend how so many companies are so much better, and how bad moose knuckles is in comparison.
If they don’t up their game they deserve to go bust.

Worst company I’ve used in a long time. Avoid at all costs.

Ridiculous company. I bought two jackets because my office is 10 mt from the Italian showroom and the CEO offers me some discount to get it on the official website. The jackets are not really hot and by chance I leave in Milano, not in Montreal!! The size are strange because I bought one large who fit small for me and an XL bomber who's giant. I have now a problem with a broken zip and i asked in the showroom how to fix the problem. They told me to fill a form on the website and it's 3 weeks that I send emails but nothing appens at this time. They notifed me that i will have to pay for the shipping roundtrip and it will take 4/6 weeks to solve the problem. Maybe i ll use it again next winter. No comment
Daniel

I purchased a not inexpensive jacket from this company that claims to sell high quality coats that boasts a so-called lifetime warranty. When it turns out the zipper broke after less than 3 years, the company claims wear and tear (of course I'm using the zipper!!!), but doesn't recognize the poor quality of the zipper they chose as a manufacturing issue and refuse to stand by their warranty. i would not recommend and will never purchase from this brand again.

One of the buttons on my jacket broke (I still had the broken snap/button). I reached out to customer service- since they rave about their life time warranty. Not only would they not fix the jacket, they wouldn't even send me a replacement button so I could get this fixed else where. I even offered to pay. Their customer service was so prompted at responding because they don't actually fix any issues, they have a lot of time on their hands.

Think Twice Before Buying Moose Knuckles 🛑
I ordered 3 jackets expecting luxury, but was horrified to find a dead insect fall out of one while trying it on. Disgusting and unacceptable!

When I reported it, I expected a full refund and proper handling. Instead, they insisted on their standard return policy—I had to handle the return process myself. Worse, they only offer store credit refunds for discounted items, even in a situation this extreme.

This is not what I expect from a "premium" brand. Luxury isn’t just about price; it’s about accountability and care.

Consider avoiding purchases from this company. My experience has been far from satisfactory: it took an entire week just to process and ship my order, only for it to remain stuck in "Awaiting Pickup" status for four days (and counting). When I contacted customer service, they insisted the package had already been shipped, yet FedEx provided conflicting information. Adding to the frustration, canceling or modifying an order seems virtually impossible. Based on this, I strongly advise against engaging with this brand.

Ridiculously bad quality product. Return policy on discounted items is a store gift card. They are doing day light robbery and make u get stuck with their insanely bad quality Chinese made products

I am deeply disappointed and frustrated with Moose Knuckles’ customer service and unethical business practices. The company advertises "free returns & exchanges on all orders" on their black friday sale page, which is misleading and false. After making a purchase, I discovered that discounted items are only eligible for return via gift card, not a refund. This policy was not adequately disclosed at the time of purchase, and when I contacted customer service, I was assured by a representative (Petru) that I could receive a full refund, even for a discounted item. This conversation was recorded and is on file. However, they later contradicted this promise, claiming that the return could not be processed for a refund but only for store credit, which is an outright violation of the terms presented during my purchase.

This is a clear case of false advertising and breach of the Competition Act, which prohibits misleading or deceptive marketing practices in Canada. The company failed to provide clear and transparent information, and their actions constitute a violation of consumer rights.

Additionally, Moose Knuckles customer service department mishandled my personal data, mixing it with another customer's information and request, which is a significant violation of privacy under PIPEDA (Personal Information Protection and Electronic Documents Act). This is unacceptable and shows a complete disregard for customer trust and data protection laws!

I have attempted to resolve this issue multiple times without success and will be filing a complaint with the Competition Bureau of Canada and the Office of the Privacy Commissioner of Canada.

Until they address these serious issues, I will not be shopping here again, and I strongly advise others to be cautious when dealing with this company!

Poor customer service and wouldn’t accept warranty on brand new gilet that had a standing pin inside the lining which stabbed me whilst wearing it.

They just state that the retailer isn’t on their list of authorised ones even though it is a big retailer and the gilet is brand new with tags.

Edit after response:
The seller doesn’t have the stock to replace this which is understandable and they’ve told me to contact moose knuckles regarding this.

I’ve been told that the store locator shows stores they allow warranties from which is only harrods, Selfridges and browns so just know the item your buying doesn’t have warranty even though on the tag it states it has warranty when purchasing from stores other than these.

This isn’t even a warranty point at the end of the day there is a pin inside the gilet which makes it unusable as it stabs me in the back when I sit down. The supports response shows a complete lack of customer care and they just try to make excuses and blame the customer which is extremely poor for such an expensive brand.

Avoid just based on the way they treat customers!

Even the real representatives sound like effing robots

Very unpleasant experience with customer service. Their website has big bold blinking letters that say free refunds and exchanges until Jan 6. The link to details doesn’t work. When I called about making a return the person said you can only get a refund for a store credit (but thats not what refund means!). Sophie - the miserable customer “service” supervisor was very unpleasant. She could easily be replaced by AI as she just kept repeating the same sentence. Never again!

Somehow my experience with customer service agents in this store has been quite disappointing, compared to other stores of similar price point in the America and Europe. It might be the lack of acknowledgement of the customer’s need/experience. Even if they try at first, they seem to lack the right perspective or skill. I’ve been trying to buy stuff from this store for a couple of months already but it’s always the interaction with the agent that makes me decide not to spend a dollar there. I think they have good quality items and there are a few styles that I like. So, I tried to give it another chance, but once again customer service just discourages me at the end. I don’t even care if they solve my issue or successfully answer my question (though, that would be great too!), but the way the agent acknowledges the issue/discomfort makes a huge difference. It’s customer service 101.