Moose Knuckles CanadaReviews 

I wish there was a zero out of 5 rating . This company has a poor business practice . I should have read the previous reviews here before buying a jacket from there online .
I experienced same frustrations stated here . The email they sent me when they got my jacket back(returned due to poor fit) stated that I should get my refund on my original form of payment ( my credit card ). However , they decided to give it back in a gift card instead . I made numerous phone calls ,was given a run around , no supervisor making a call back. I was very upset that on my last phone call( 4th try) , they magically managed to have me talk to a supervisor who was rude . I begged to have the company give my money back and the response was No exception . I even pleaded to make a one time courtesy exception and he was very heartless and insisted that a gift card is all they can offer . I felt like I was duped when I purchased from them in good faith. I’m still disputing this purchase in another way . This company is no good … leaves a bad taste . Hope this honest review helps deter people from purchasing from them online .

I can not disagree more with the bad reviews I’m reading. I ordered online so didn’t experience any customer support. The jacket I bought though was outstanding. The quality far exceeds my Canada goose jacket. It’s better in every way, I love my Canada goose jacket, that being said, the moose knuckles jacket has better filling, better stitching (by a huge margin) the zips are better quality, cuffs in the sleeves are better and overall the materials are on another level. I had a welenstyn jacket a third of the price of my Canada goose, that lasted 10 years of punishment on a farm. The Canada goose 4 years of normal wear and under the arm ripped, there is quite bad wear on the wrists. The moose knuckles however is extremely well made, so much so I ordered 2 more. I would say order a size smaller than you normally wear as they are slightly larger than expected but definitely not so much I had to send it back. This is my go too brand for jackets

Do not buy or support this company. The puffer jackets are extremely cheap and over priced. My one month old scratched easily and they don’t have warranty. I suggest you support Mackage. I bought Mackage jacket in 2017 and they fixed the issues this year. They have life time warranty. I REPEAT , DO NOT SUPPORT MOOSE KNUCKLES. WORST SERVICE OVER PROCED GARBAGE.

0 stars if I could rate them. No response after my return was received. My new purchase was simply put on hold with no further action, despite assurances that the case was escalated. Shockingly disorganized service for a “luxury” brand.

This company is terrible. I was looking for an alternative to Canada Goose. Their return policies are unreasonable - 14 days and can only receive gift card for any discounted item. Their customer service is terrible. It took me over a dozen phone calls and over 10 days to reach a manager/supervisor level. DO NOT buy from this company.

I ordered a coat by Mosse knuckles on Jan 19 20026 I haven't received my order
I called there customer service thy told me that thy don't know what happened to my order they will contact the team which might take one or two business days and I'll get back to me and let me know what's happening. Two days have been passed. No one called me back. I called again. The same representative picked up the phone and she told me I have no answer for your order. I'll escalator again about your order which might take another one or two business days. But in the meantime they took my money and I haven't gotten my
order so I asked if it's possible to get My money back. The answer was no. You have to wait till the team gets back to you. Do you think that this makes sense?

Save your money. Buy that Canada Goose jacket you were eyeing instead. I wish I had. I have owned my jacket since November 20, 2024. In that time, I have worn the jacket three times. The third time was when I discovered that the seam had opened along the arm on the inside. I contacted Mooseknuckle, explaining the situation, complete with images. They cited "normal wear and tear". So, in other words, these jackets break down after 3 wears. That's not great for the price. I won't be purchasing ever again.

Bought a down jacket with down seeping out from the stitchings all over. Contact the customer service with a reply saying it is not a manufacturer's defect and wash their hands off. Very disappointed with an alleged luxury brand.

Their customer service is absolutely horrific. They do not allow anyone to speak to a manager despite multiple phone calls. They claim to send email correspondence that is not received. I will never purchase from this company ever again. Absolutely awful. We are going Right back to Canada goose brand.

Do not use these fraudsters! Stole my money, I purchased a jacket for £700 and it was a signed delivery, they left it somewhere unsigned, no photo and it got stolen, they then refused to refund me despite on a recorded line they stated it was not signed or no photo. Now they are saying it was signed with a signature that is the same as mine! They lied twice and how do they know my signature?! I asked to prove it was signed and they refused to show the photo as there is no signature. I have proof on CCTV i was not there and they still claim i signed. Do not order from them.

I dont mind the coat I got. What I do mind is them taking weeks just to send me a GIFT CARD refund on a coat I got for my girl that was too small.

How the heck do you guys expect to keep customers when you treat them like crap? It should have been simple. Y'all make it complicated. Cant charge people that much and treat them this way,

The worst Customer Service ever. Pick other brands.

I can see that all my issues have been thoroughly covered here. Terrible shopping experience

⭐☆☆☆☆ Extremely poor customer service – Rideau Centre Ottawa

Very disappointing experience at the Moose Knuckles store in Rideau Centre. The store manager showed zero concern for customer service or professionalism.

We were incorrectly advised that a jacket was not returnable and were told to “sell it on Marketplace” instead of being helped properly. When I questioned this and asked for clarification, the manager became hostile rather than resolving the issue and actually threatened to call mall security simply because I disagreed.

This is not how customers should be treated in Canada. Staff should understand and respect basic consumer rights instead of intimidating customers. The attitude was dismissive, rude, and unhelpful from start to finish.

I expect much better from a premium brand. I would strongly caution others before purchasing from this location.

I am extremely disappointed with Moose Knuckles’ quality and customer service. I purchased a jacket for almost $1,200. It was worn no more than 5 times, never washed, and already became discolored at the bottom.
When I contacted customer service asking for an exchange or store credit, I was told the discoloration is not covered under warranty, which is shocking considering the price and minimal use. This is clearly a quality issue, not normal wear and tear.
For a brand that positions itself as luxury, the product quality and after-sale support are very poor. I would not recommend spending this amount of money on a jacket that the company refuses to stand behind.

Awful experience with this store. My daughter bought a $1400 jacket with her own money from this store and it was a horrible experience from start to finish. First, they made us wait to even enter the store. They have this pretentious atmosphere where you can only be let in when they have a personal shopper available for you. Then after purchasing the jacket, the button that holds the hood broke off after only 4 days. The store itself said there was nothing they could do because the tag was taken off. Of course the tag was taken off. It wasn't an exchange or a refund, it broke. So, they directed us to the company's website where they were even less helpful. They sent a PDF with instructions on how to return it. No pre-paid waybill. They expected us to pay out of pocket to have it shipped to Quebec. Which we did. If we had insured the package with the full price that the jacket was worth, it would've been $300. So, instead we opted to not insure it, but still had to pay $70. For such a high end store I would've expected a lot more. Shop anywhere else but here. They don't value your time or you as a customer.

Very poor customer services. Return policy is misleading. I bought a coat during black friday on sale which is considered discounted even if they have returned to full price after black friday. Long story short...I returned the coat and I was only able to get a gift credit while they can sell the coat at a higher price. My loss...their gain. Called the customer service...she laughed at me when I explained that what they do is not aligned with return policies in the us.

LESS than one. I bought a MK jacket in the winter of 2023. This winter, the zipper malfunctioned. When I approached the company, I was told that it didn't fall under warrantee. Meanwhile, I purchased a Northface jacket in 2009, and it is still fine. DO NOT PURCHASE from this company.

Bought a white/black men’s Moose Knuckles Dugald Jacket. Care instructions suggested dry cleaning only. After 1 dry cleaning session the white part become dark/beige. Looks absolutely horrible and after consulting to Moose Knuckles support, they take zero responsibility for the poor quality of the fabrics/instructions and tell me that is my “accident” that this occurred. For such a high price garment this attitude is absolutely unacceptable!!! Do not buy from this company!

scam !!! whatever you order and try to return because of size issue , guess what ?? you'll get only credit in store , forgot about your money and that's for sure not mentioned anywhere unless you go search for it to do the return not when you buying the item , no more Moose Knuckle anymore .