Moose Knuckles CanadaReviews 

Classy, classic designs. Well tailored and sturdy finishing. Luxury without the high-end luxury prices. I'm pleased with all my purchases.

My son loves his coat, I wish they came in toddlers size because his brother would have one too.

Amazing quality, worth the price tbh.

Excellent product. Looks great on (and I'm a senior) and is definitely a recognized brand. And the recognition is about the quality; the comments I have received tend to be about the workmanship.

Absolutely love my jacket! So warm, pockets and so soft and it looks fantastic!

Great jacket, high quality materials. Worth the high price tag. Overall great experience.

Best jacket I've ever had. Worth every penny. Looks better and is warmer than the overrated Canada Goose.

Very nice quality jacket. Easily the best i’ve ever owned. Would highly recommend getting yourself one, and if you get lucky with a discount, you’d be getting a bargain!

The staff at the yorkville store were amazing.The garment came in, you could tell.It's high quality except the zippers on your garments are not necessarily the best

Beautiful jacket , i loved it and wore all week in Norway . Thanks

Aura…………….

Very disappointed with my experience with Moose Knuckles. I ordered a jacket, but the size was not right, so I requested a refund on March 4th. Since then, I have made multiple phone calls and sent several follow-up emails, yet I still have not received any response or update on my refund.

For a brand of this reputation, I expected much better customer service and a smoother return process. The lack of communication and the extremely slow response time have been frustrating and disappointing. I trusted this company because of its strong name, but unfortunately this experience has left me very dissatisfied.

I would like to give them 0 if i could. horrible experience. I put a order during feb. they lost my package and promise to refund me. i never receive my refund. so i put a dispute from my bank and now the merchant contest it. what a shamless gesture. customer service is so slow. no help at all. i will never buy from moose knuckles ever.

I must say for a luxury brand they point blank suck . Their customer service is the worst I've ever seen they lack the basic principles of morality and empathy. they go straight to policy in order to shut you down . They do not care about you after purchase. The worst company ever I regret not going with Canada goose when I had the chance.

Avoid. I made an order and the order never arrived. After 6 weeks investigation they said they cannot do anything, basically they have robbed £297 off me. In the UK we have strict laws and the contract i made with Moose Knuckles was not met as the order was not delivered.

I ordered a jacket on January 2. After waiting several weeks, I was informed it was held by customs and required an additional €300 in fees, which defeated the purpose of purchasing it on sale. I refused to pay the charges and instructed customs to return the item to the sender.

Nearly a month later, DHL confirmed the jacket had been returned to the Moose Knuckles warehouse. When I contacted customer service, I was told my refund would be processed within 10 days. It has now been another month with no refund.

I have sent numerous emails and either receive generic responses stating someone is “working on it” or no response at all, leaving me waiting for weeks. This is, without question, the worst customer service I have experienced.

I ordered a jacket online and received a dirty one, and the most disgusting part is the collar is yellowing and it's very obvious, so it must be a displayed product or returned that has been worn, and they did not acknowledge that. Their customer service is really bad, the worst one that I have ever experienced.
I' writing this to let people beware when shopping with them, especially when you buy dark color jacket from online, you'll need to do a through check. As I bought a light color jacket, it's very obvious to see the yellowing in the collar, and be prepared for their bad customer service.

Ordered jacket 26th.Dec, it was not delivered for almost 3 full weeks so I decided to decline my package since too much time passed and I got the new jacket. Since it was declined, I didn't get my refund, now its 19. February. Lame service from them and the delivery service.

Ordered A Jacket from their site, Order was suppose to be processed in 2-4 business days and delivery takes 2-10 business days. However, Two weeks later and no update on the jacket. I contact them and they say that the jacket might be low in stock and they might cancel the order. This is absolutely ridiculous for a so called luxury brand. Why hold an order for over 2 weeks when you do not have the inventory?