Moorland Fuels Reviews 

360
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the fuel delivery service is exceptionally fast, highly efficient, and always arrives punctually when scheduled by the team. Many people note that even when they are not at home during the day, the dedicated drivers manage to complete the fueling process seamlessly. Consumers also deeply appreciate the friendly and polite staff members who provide wonderful assistance and exceptionally clear communication throughout the entire process. Furthermore, buyers find the online ordering platform extremely simple, mentioning competitive pricing and smooth transactions right from the very first contact.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting quick and efficient arrivals on time... See more

Staff

Clients share satisfaction and positive opinions on staff. Consumers consistently describe team members as... See more

Service

Consumers find service to be positive, highlighting helpful and friendly interactions from staff members.... See more

Price

Reviewers highlight positive aspects of price, noting competitive rates and helpful quotes. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍 Thankyou 😃xx... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

360 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(360)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent supplier on whom you can rely!

I’ve dealt with Moorland fuels since I was close to running out of oil in the freezing winter of 2010….. and my regular provider let me down. Moorland came to my aid and I’ve stayed with them since. They are easy to deal with, their customer service is second to none and their prices are competitive.

We are moving house out of their area - how will we manage.

Tip - ask for Wendy!

20 December 2021
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Reply from Moorland Fuels

Thank you very much for your review & continued support over the past 11 years. We wish you all the best for the future!

Rated 4 out of 5 stars

Easy to deal with

Competitive price through early ordering. Pleasant and easy people to deal with. Would have been 5 stars but they missed delivery by a day. Understandable but as Craig Revel-Horwood says, "I have to dock a point if I see a mistake."
Would always get them to quote.

18 December 2021
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Reply from Moorland Fuels

Thank you very much for your review! We really appreciate your feedback and support (we'll try next time for a 10 from Len)

Rated 5 out of 5 stars

Polite and respectful

Suburb, kind and excellent service both at the farm and at home alway polite and respectful

14 December 2021
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Reply from Moorland Fuels

Thank you for your review, much appreciated.

Rated 1 out of 5 stars

Disappointed

I ended up cancelling my fuel order as I was told the quoted 10 days was now going to be 14 days, as they were prioritising orders for people who had run out. I thought this a strange business practice - penalising those of us that are organised. The member of staff I spoke to was very feisty and said my remaining 300l would be more than sufficient to cover the additional 4 day wait. Unsure how she came to this conclusion as she didn’t know the size of my property or who lived there (aged parent). I wouldn’t recommend them and I certainly won’t be checking in with them for fuel prices when I next need to order more oil.

6 December 2021
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Reply from Moorland Fuels

We're sorry that you feel this way. We were in no way penalising you for being organised, however at the same time that you told us that you had 300 litres left, we had a young family that had no heating or hot water. Naturally we could not sit back and let this happen so we just asked if we were able to delay your order by a day or two. We are very sorry that you had a bad experience with us and would really appreciate if you would be able to give us another chance in the future

Rated 5 out of 5 stars

From the outset when delivery was…

From the outset when delivery was agreed to the delivery of the oil I was kept informed .
The tanker arrived and my tank was filled .
I received the invoice and payment made over landline . Excellent .

2 December 2021
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Reply from Moorland Fuels

Thank you for your kind review, very much appreciated.

Rated 5 out of 5 stars

Great service as always

Great service as always! Helpful and friendly staff. Good value.

29 November 2021
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Reply from Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Rated 5 out of 5 stars

Good service

Good service, and the driver couldn't have been more helpful

25 November 2021
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Reply from Moorland Fuels

Thank you for your kind review, very much appreciated.

Rated 1 out of 5 stars

Didn’t listen

Didn’t listen when I said i needed my delivery to be early when truck was heavy, no one listened and lorry came light and couldn’t get up my lane, Moorland wouldn’t attempt again so I was left with no fuel!

24 November 2021
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Reply from Moorland Fuels

Please accept our sincere apologies that we were unable to complete your delivery, however we trust our drivers judgement and he deemed the delivery to be too dangerous due to the steep incline and slippery conditions. If he did attempt delivery and encountered a problem then his lorry could have been off the road all day, impacting all other deliveries that we had promised. 99% of the time we would find a solution, so I am very sorry that this was not the case and that we were unable to help you.

Rated 5 out of 5 stars

Excellent service, competitive price

Very competitive price for heating oil and very easy to contact for information regarding my order. Delivery was made ahead of schedule with email to notify me the day before.

I would recommend Moorland Fuels for your next heating oil delivery and I will definitely be using them from now on

31 October 2021
Unprompted review
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Reply from Moorland Fuels

Thank you very much for your kind review Nigel, we are really happy that you are pleased with our service!

Rated 1 out of 5 stars

i was promised 500 litres of oil am…

i was promised 500 litres of oil am today still not come getting closer to pm not good enough. don't know how you run your business on broken promises?

25 October 2021
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Reply from Moorland Fuels

We are very sorry that you were unhappy with your delivery. As advised prior to delivery, we unfortunately were running a little behind and we were advised that you were okay on your fuel level. I can see from the scheduling that you were on the AM load but sometimes the drivers can be delayed due to traffic, road works or a previous delivery taking longer than expected. I can see here that the delivery was made at 12.41pm, I hope that you were satisfied with our driver and delivery. Please accept our sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

Excellent, efficient service

Despite an unavoidable, short delay due to the recent petrol shortages, delivery was achieved the same week by working Saturday. Staff were helpful, courteous and they did exactly what they needed to promptly and efficiently. Oh and by the way, the price was £50 less (for 500l kerosene) than the cheapest price comparison site, in a vehicle perfect for the tight access at the back of our house!

Glad I decided to call them on the advice of the previous owner.

19 October 2021
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Reply from Moorland Fuels

Thank you very much for your kind review, we are very happy that you are pleased with our service!

Rated 5 out of 5 stars

I prefer to support our local…

I prefer to support our local independent businesses , the staff at Moorland Fuels are always so helpful and friendly, Thank you to them all

15 October 2021
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Reply from Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Rated 5 out of 5 stars

Very Good Service

I have been a customer of Moorland Fuels for more than 10 years and I have had very good service without exception. The office staff and the tanker drivers are always friendly and helpful and the prices are competitive. On top of that I have the satsfaction of supporting an independent, local, family run business. It doesn't get any better than this folks.

13 October 2021
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Reply from Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! It’s my first time ordering oil and the lovely lady called Chloe in the office explained everything to me. The chap that delivered my fuel was very helpful and the tank was filled very quickly!
Thankyou!

29 September 2021
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Reply from Moorland Fuels

Thank you very much for your kind review, so pleased that you were happy with our service!

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