Mooloolaba Music Centre Reviews 

69
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dropped into Mooloolaba Music Centre looking for a quality classical guitar and couldn't have been happier with the experience. There was no sales pressure—just knowledgeable advice and plenty of... See more

Rated 5 out of 5 stars

Bought a Roland FP 10. This piano is regarded as an entry level instrument. In my opinion after playing it for a month it is better than that. The SuperNatural piano engine sounds uncannily like an ac... See more

Rated 5 out of 5 stars

I bought a Taylor 614CE Grand Auditorium Electric/Acoustic guitar online through Mooloolaba Music. It is such a beautiful guitar at a great price. Amazing craftsmanship and sound. It arrived without a... See more

Rated 1 out of 5 stars

The guitar maintenance department always has a huge backlog and can't accept new jobs. Twice ive been to drop my gutars and been sent away with my guitars they won't even accept them into the backl... See more

Company details

  1. Musical Instrument Store
  2. Music Store

Written by the company

For over 30 years Mooloolaba Music Centre has supplied musical instruments, music accessories and sound performance products nationwide. Our retail and online store has over 22,000 products. We are premium Fender, Taylor, Gibson, Epiphone and Ibanez dealers. And we stock all major brands including Roland, Yamaha, Maton, Takamine, Tama, Nord, Midas, Behringer, Presonus, Ashton, Aston, Shure, Sennheiser, EV, DB, Tech 21, Boss, Line 6 and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(69)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved my shopping experience

I got the best deal for an intermediate flute from Mooloolaba Music Centre, after comparing several websites. Quality product, fast response to my enquiry, and quick delivery! Couldn't be happier. Strongly recommend them for any of your musical needs.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Yesterday I was running late and wanted…

Yesterday I was running late and wanted to rent a classical guitar but I didn't think I had enough time,and their was 25 mins left shop time.Renting was so easy and the service was fantastic,must of thanked Ian 4 times.Thanks guys at mooloolaba Music.15 minutes to rent.easy.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Great online purchase

Great online purchase, the guitar arrived fast and they were very helpful following up on some initial concerns I had with the Gibson product. Recommended.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

I bought Gibson LP 50’s goldtop that…

I bought Gibson LP 50’s goldtop that was described as having some scratches…got it shipper super fast and the damage is barely noticeable. Very happy with the service, shipping and price.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

I bought a Taylor 614CE Grand…

I bought a Taylor 614CE Grand Auditorium Electric/Acoustic guitar online through Mooloolaba Music. It is such a beautiful guitar at a great price. Amazing craftsmanship and sound. It arrived without a blemish. It was well packaged for safe transport and it arrived to a regional town in NSW within 3 days of purchase. I didn't expect it to arrive for at least another week. Thank you Mooloolaba Music!! Also, a huge shout out to TNT Fedex for the speed, safety and security of the delivery.

18 August 2023
Unprompted review
Rated 2 out of 5 stars

I’m sure Mooloolaba music is good

I’m sure Mooloolaba music is good, I grew up on the Sunshine Coast so I know they are a classic staple business of the area and I was keen to support it. But your online user experience is so so bad. I have read your response to the other 1 star review on here and I’m sorry but your justifications just don’t fly.

There are so many affordable website programs and online payment systems to use these days. Literally every other business has gotten on with it and has used products that create a good user experience for their online customers.

The fact that trying to get something shipped to you is so difficult to figure out online is just a bad experience really. I accidentally ended up selecting click and collect (which is the default for an online order which is already weird) and then got an email saying that I needed to call the shop and pay for shipping over the phone. Which I did, but I received no shipping info - the only thing I received was the order recipe which said to log into an account that I don’t have to track the order.
Woeful experience. Sorry guys you need to just pull your socks up and make the small investment in a better online experience.

30 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look