Logans Pianos Reviews 

126
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently mention the exceptional overall quality of the musical instruments available in store and online. Customers frequently praise the friendly and highly knowledgeable staff members for offering dedicated assistance, expert recommendations, and personalized attention during every visit. People shopping remotely also appreciate the remarkably fast shipping services and how carefully products are wrapped to ensure completely safe transit. However, some people mentioned experiencing occasional unexpected delivery delays and a frustrating lack of communication regarding shipping progress. Reviewers noted that following up on parcel status required proactive calls when orders took considerably longer than initially anticipated to arrive.

What people talk about most

Product

People report positive experiences with product, expressing deep satisfaction with the quality gear and great... See more

Staff

Clients share positive opinions on staff, frequently highlighting friendly, attentive, and professional... See more

Service

Consumers find service to be positive, highlighting exceptional communication, prompt assistance, and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Customer service

Customers had positive experiences with customer service, noting that the staff provided helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a local resident musician passing Logans on Burwood Road, I often think how lucky we are to have this family business here to serve us. Human courtesy at all times. Anxious to please in the genuin... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Date was friendly and attentive, and I already had a particular Yamaha model in mind. He took the time to explain the differences between that model and the other keyboards ava... See more

Company replied

Rated 5 out of 5 stars

I did a click and collect transaction in the evening, was emailed to say it was ready for collection early the next day. I arrived, was greeted by two pleasant staff and I had my amp carried to my car... See more

Company replied

Rated 5 out of 5 stars

I just purchased a Fender Eric Johnson Stratocaster on white blonde finish. I’m very happy with it and Logan’s pianos were great to deal with, Chris in the guitar department in particular, thanks... See more

Company replied



Company details

  1. Musical Instrument Store
  2. also in
  3. Guitar Store
  4. Musical Instrument Rental Service
  5. Piano Store
  6. Violin Shop

Written by the company

Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(126)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yamaha Acoustic

I purchased a Yamaha Acoustic Online and Clover kept me informed through the entire process until pickup, the guitar was set up for me beforehand, picked it up and looked through the awesome shop. Would definately purchase from Logans again.

23 October 2026
Logans Pianos logo

Reply from Logans Pianos

Hi Livio, Thank you so much for your kind words. We are so glad you love the guitar. We look forward to welcoming you back instore soon

Rated 5 out of 5 stars

Great and kind service

Dante helped me pick the most perfect guitar for me. He helped me hear the different sounds of each guitar and see the most suitable size. Totally recommend to go there for your music experience!

23 October 2026
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Reply from Logans Pianos

Hi Al, Thank you so much for choosing Logans. So glad that Dante was able to find your perfect guitar. We look forward to seeing you instore again soon

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

9 October 2026
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Reply from Logans Pianos

Hi Lynne, Thank you for your vote of confidence in the Logans team. It really means a lot. We look forward to seeing you again soon

Rated 5 out of 5 stars

Great response

Great response, great product, helpful and quick delivery

1 October 2026
Unprompted review
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Reply from Logans Pianos

Hi Gabriel, Thanks for taking the time to leave your feedback. We are so pleased that you liked our service. We look forward to being able to help you again in the future

Rated 5 out of 5 stars

I just purchased a Fender Eric Johnson…

I just purchased a Fender Eric Johnson Stratocaster on white blonde finish.
I’m very happy with it and Logan’s pianos were great to deal with, Chris in the guitar department in particular, thanks again Chris.
Cheers,
Al Gibson.

17 September 2026
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Reply from Logans Pianos

Hi Al, Thank you very much for your review! So glad we were able to help you with the Fender EJ Strat. It is a very cool guitar. Look forward to seeing you again soon

Rated 5 out of 5 stars

Fantastic Service and Support

Purchased a Fender Strat and amp almost a year ago. The team was super helpful and and professional during the sale and the price was fantastic. Had an issue with the AMP almost a year later and again Chris and the team could not do enough to help and get me sorted. Whatever I need in the future I will shop at Logans. Top marks Team....

21 September 2026
Unprompted review
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Reply from Logans Pianos

Thanks for taking the time to leave us a review Chris! We are really glad we were able to sort out the issue with your amp quickly. We look forward to being able to help you again in the future

Rated 5 out of 5 stars

Efficient, friendly and quality goods

I did a click and collect transaction in the evening, was emailed to say it was ready for collection early the next day. I arrived, was greeted by two pleasant staff and I had my amp carried to my car all within 3 minutes! Amazing service and always quality products.

24 September 2026
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Reply from Logans Pianos

Hi Megan! Thank you for your lovely words. We are so happy we were able to help you with the Fender Rumble. We look forward to seeing you again soon

Rated 5 out of 5 stars

Here is to the beginning of New Love of Music

Great customer service. Date was friendly and attentive, and I already had a particular Yamaha model in mind. He took the time to explain the differences between that model and the other keyboards available, which helped me confirm my choice. What I particularly appreciated was that there was no pressure to buy a more expensive model. I explained that this was really a test for me to see whether I would actually learn and enjoy playing the piano, and they respected that. A very pleasant and helpful buying experience. Dante also helped me to carry the bought items to my car park at the front. I really appreciate it. He even told me that he will part the guitar at home, just bring it over.

23 September 2026
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Reply from Logans Pianos

Hi Gina, Thank you so much for your lovey words. So glad Dante was able to help you with the Keyboard. We hope you have lots of fun with it and we look forward to welcoming you into store again soon

Rated 5 out of 5 stars

Prompt service

Prompt service, good value and responsive. The delivery provider selected to top notch.

7 September 2026
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Reply from Logans Pianos

Hi VJ, Thanks very much for your review. So glad everything went well with your delivery. We look forward to seeing you again soon

Rated 5 out of 5 stars

،Just excellent.

،Just excellent.

22 September 2026
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Reply from Logans Pianos

Thank you for your review James, we really appreciate it. We hope you are loving your Yamaha Piano. We look forward to seeing you again soon

Rated 5 out of 5 stars

Excellent quality, quick dispatch

I received the guitar timely, and it was well above my expectations.

7 September 2026
Unprompted review
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Reply from Logans Pianos

Hi Shahin, Thank you so much for your purchase, we are so glad that you love the guitar. We look forward to seeing you again soon

Rated 5 out of 5 stars

Unbeatable price and service.

The service that was provided to me was exceptional. Communication was flawless and price couldn’t be matched by other stores. I highly recommend.

11 September 2026
Unprompted review
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Reply from Logans Pianos

Thank you so much for your wonderful review Natalie. We pride ourselves on our service, so we are really pleased to hear that. We look forward to seeing you again soon

Rated 5 out of 5 stars

Quick honest response

Quick honest response, good old fashion service with a smile, you couldn’t ask better 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

15 September 2026
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Reply from Logans Pianos

Thanks so Much for your kind Words Robert. We look forward to seeing you in the store again soon

Rated 5 out of 5 stars

Really love my new purchase

Really love my new purchase. It arrived quickly and all in perfect condition. Highly recommended

8 September 2026
Unprompted review
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Reply from Logans Pianos

Thank you for taking the time to leave a review Jasmin. So glad that you had a great experience

Rated 5 out of 5 stars

Quality sheet music

I ordered some sheet music. It came quickly, was what i asked for, was well packaged,
AND they personally followed up to confirm I was happy with my order.
Now to get good enough to play said music…which they said they are “working” on helping me with 🤣

8 September 2026
Unprompted review
Logans Pianos logo

Reply from Logans Pianos

So Glad we were able to help Ruben. Hope you enjoy the music

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