Logans Pianos Reviews 

69
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and variety of products, noting that instruments are often perfect and well-prepared. People frequently highlight the excellent customer service, praising the staff for being friendly, helpful, knowledgeable, and attentive, often going above and beyond. Many customers also experienced fast and efficient delivery, with products arriving promptly and well-packaged. However, some customers also noted occasional issues with delivery, such as extended waiting times, delays without communication, or incomplete orders.

What people talk about most

Product

Consumers find products to be of high quality and excellent value, with many reviewers expressing happiness... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the excellent and... See more

Delivery service

Customers are generally satisfied with the delivery service, frequently highlighting fast shipping times and... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Chris and your team for your outstanding service Very happy with price and delivery of my Epiphone Les Paul Modern The true indication of trust in any business is in my opinion i... See more

Company replied

Rated 5 out of 5 stars

I purchased a guitar, the second from them, and due to reasons beyond my control and completely of no fault of Logans, I had to cancel the order, get it redirected back to them, and seek a refund. Clo... See more

Company replied

Rated 5 out of 5 stars

It was very easy and nice to deal by email with Chris from Logans Pianos. I got a great deal and happy with my purchase. There were some issues/delay with the delivery which I understand were outside... See more

Company replied

Rated 5 out of 5 stars

Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard. Both he and Chris gave me time to make my choice and have been great to communicate with before and af... See more

Company replied



Company details

  1. Musical Instrument Store
  2. Guitar Store
  3. Musical Instrument Rental Service
  4. Piano Store
  5. Violin Shop

Written by the company

Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(69)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Responsive to my query, good price and quick delivery

21 May 2026
Logans Pianos logo

Reply from Logans Pianos

Thank you for your kind words

Rated 5 out of 5 stars

Order delivery was quick

Order delivery was quick. The purchase was very reasonably priced and well packaged for protection. The guitar case was exactly what I needed and the instrument fitted perfectly

18 May 2026
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Reply from Logans Pianos

Hi Bradley, So glad that you love the guitar! we look forward to being able to help you again soon

Rated 5 out of 5 stars

I bought a digital piano

I bought a digital piano. A nice fellow helped me out to the car with it. Easy. A good shop.

1 May 2026
Logans Pianos logo

Reply from Logans Pianos

Hi Jen So glad we were able to help with the piano, we hope that you are enjoying it

Rated 5 out of 5 stars

Trusting Service

Logan Pianos provided me the right service and I am grateful. Thank you.

8 May 2026
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Reply from Logans Pianos

Hi John, Thanks so much for those kind words, We look forward to seeing you again soon

Rated 5 out of 5 stars

Good service

Good service, fast delivery, quality instrument.

8 May 2026
Logans Pianos logo

Reply from Logans Pianos

Thank you for your 5 star review Greg

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. They do their best to accommodate, assist customers, and have good knowledge of instruments on display. The musical instruments for sale is quality. It’s always a good experience whenever I shop at this music store.

2 May 2026
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Reply from Logans Pianos

Hi John, Thank you very much for your 5 star review and kind words.

Rated 5 out of 5 stars

Called before ordering

Called before ordering from interstate, the gentleman who answered the phone was very helpful with recommendations.
Ordered Friday midday, instrument was sent that day and delivered on the Monday.

Great service, best price I could find Australia wide, $500 cheaper… extremely fast shipping!
5 stars!

1 May 2026
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Reply from Logans Pianos

Thanks Ryan! We try to do our best for everyone, so glad you liked our service and pricing

Rated 5 out of 5 stars

Great service

Great service. Order was processed quickly. Fast delivery with item carefully wrapped.
And a great product too!
Very happy with this purchase.
Thanks.

1 May 2026
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Reply from Logans Pianos

Thanks so much Craig.

Rated 5 out of 5 stars

Excellent range, service and prices!

Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard.
Both he and Chris gave me time to make my choice and have been great to communicate with before and after the sale.
Highly recommend Logan's Pianos...I'll be back.

28 April 2026
Logans Pianos logo

Reply from Logans Pianos

Thanks So much Leon. So glad to hear you are loving the Gibson SG! We look forward to seeing you again soon

Rated 5 out of 5 stars

I have purchased from Logans online…

I have purchased from Logans online both for items in stock and on order for pickup. Each time the service from all the staff has been excellent. It's a great store worth checking out.

14 April 2026
Logans Pianos logo

Reply from Logans Pianos

HI Anthony, Thanks so much for your review. So glad we were able to help you, we look forward to speaking with you again soon

Rated 5 out of 5 stars

Great service

Great service !
Attention to detail and allowed me to experiment with different violins at my pace.

Thankyou so much for your kind service :)
Lidia

20 April 2026
Logans Pianos logo

Reply from Logans Pianos

Hi Lidia, Thank you for kind review. So glad you enjoyed testing our violins. You are welcome back anytime

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