Monster Casino Reviews 199

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Don't waste your money on this scam of a rip off site , they don't pay out your winnings and the customer service is a even worse nightmare. They straight up refuse to pay out what you've won fair... See more

Rated 1 out of 5 stars

Į won from free spins 5 pounds į understand is wagering, o other games į won more then 400£ still wagering, and in The midle of game big bass bonanza my Bonus 400 pounds just gone. Ive tryed to sirt i... See more

Rated 1 out of 5 stars

Predatory practices. They let you sign up and bet, but then won't offer the sign up bonus, won't say exactly why. Will make an official complaint to the Gambling Commission. If you intend to blo... See more

Company details

  1. Casino
  2. Online Casino or Bookmaker

Information provided by various external sources

Monster Casino is the Best Online Casino UK! Sign up & get £5 FREE BONUS - no deposit required. Play mobile casino games & online slots, anytime, anywhere!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

199 reviews

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Rated 1 out of 5 stars

Don't waste your money on this scam of…

Don't waste your money on this scam of a rip off site , they don't pay out your winnings and the customer service is a even worse nightmare. They straight up refuse to pay out what you've won fair and square. They say 3 days they lie its been 8 days now and still have paid out my wife and I. Just same lame A I BOT LYING TO YOU AND MAKEING EXCUSES FOR THE CON ARTISTS THAT RUN THIS SITE. PURE THIEVING CON ARTISTS HIGHLY RECOMEND ANY SITE BUT THIS SCAMING ONE. PEOPLE DONT PUT YOUR MONEY ON THIS CROOKS ARE US THEMED SITE SERIOSLY GOING CONTACT THE ATHORITIES ON THESE BULLSHIT LYING THIEVERY GROUP OF PIRATES. . DONT SPEND YOUR MONEY HERE JUST A SCAM SITE.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

i received a £30 free joining up bet

i received a £30 free joining up bet, i used that and won £96,from a football bet i expected the £96 to go into my balance, to withdraw it if i wanted ,no, it was put into a bonus balance, i was told by live chat, i had to use this balance and that any winnings from these future bets,i could withdraw, i did this and won from these bets,but my winnings were added to my bonus balance, i was then told i had to use all my bonus balance ,i won again, eventually , i was told i had ran out of time and the £150 i had in my bonus balance was no longer available to me, so i got nothing from my winnings, their live chat is a joke, their system is so complicated, it is set up to make sure no one wins any money from their sign up free bet offer, i would not trust them again, they are not like any other bookmaker, very poor.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Absolute scammers.Free bet code accepted then no bonus given.On the live chat they explained that it says in terms and conditions you can't have a bonus from any parent site to receive a bonus from us.It shouldn't say accepted .I said it needs changing.They said is there anything else I can help you with.I said yes I'd like the bonus.They closed the chat and logged me out and when I logged back in I couldn't go on the live chat.Avoid like the plague

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Bro WTF!

Bro WTF!! I just read the comments and didn’t know it was this bad! Waiting on 5000£ withdrawal and it has been 8 days with no withdrawal transfer! They are a total scam and the help chat tell you “ please wait patiently” i message them everyday to follow up and they can’t help with shit!! So pissed off never playing here again and please go to another casino not this one n

1 January 2026
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers .
I win some money and try to withdraw and they send me mail they need id ans address proof .
But I already uploaded in the application before their mail so they are going just time pass there .
I asked them how long it will take to do verification and they told me that there is no fix time frame for that .
I mailed them 30-40 Times no single reply and when I try to chat with agent they send me one automated message that there is no time frame . Basically they are scammers . I’m gonna file legal complaint against the progress play if I don’t get money today .

12 December 2025
Unprompted review
Rated 1 out of 5 stars

FALSE GAM STOP ACCUSATION DESPITE EVIDENCE. SCUMMIEST COMPANY EVER - AVOID LIKE THE PLAGUE!!

Won over £800 on tennis and they tried to claim i was registered on Gam Stop to not pay me even though I have never been registered on Gam Stop. Returned my deposits and still owe me £478. I have provided proof from Gam Stop that I am not registered with them and also proof of my active gambling accounts with ACTUAL reputable gambling companies such as ladbrokes, the coral, william hill, lottoland etc. They still try to falsely claim I am registered on Gam Stop not to pay me. In dispute with eCogra however they have responded with info from monster casino which is essentially just someone typing that 'our back end office has identified a gam stop block on this account' which is completely false and no actual evidence. Completely fabricated to not pay me out what I won. Maybe because I had won £600.90 the prior evening which they did pay out. Now they come away with this nonsense. Hands down the SCUMMIEST company I have ever dealt with and will be proceeding with the small claims court against them if this is still not settled in my favour. I will win in court EASILY. If eCogra are unable to win this with the clear evidence provided then it is clear who's pocket they are in. AVOIDDDDD THIS COMPANY LIKE THE PLAGUE.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID.

AVOID.

I won some money on this site . The withdrawal process is suppossed to take one day.

It is almost 4 week and I am still waiting. The live chat is not live, they are bots. I have sent about 5 emails. No response except one from ‘Fin the bot’ saying they had 8 weeks to deal with my complaint.

Avoid avoid avoid. I wish I had read thw reviews before joining.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

What a con

What a con! They will send you promotions, but will find some reason not to pay you a bonus! I deposited and wagered £40 after receiving a promotion email and they told me I had deposited through the casino page and not the sports page, even though I had a bet on sports and used the bonus code given. DO NOT USE!!

28 July 2025
Unprompted review
Rated 1 out of 5 stars

One star is too much for this company I…

One star is too much for this company I have given them proof of Id over and over again, my withdrawal has been pending for nearly 4 weeks now. They have no telephone number to contact they reply via email once every 3/4 days and just repeat the same stuff over and over again. The online chat is live bots and it’s mind numbing. They’ve had my latest id this week no response and proof of payment no response. 4 weeks I’ve never had an experience like this in my life

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Į won from free spins 5 pounds į…

Į won from free spins 5 pounds į understand is wagering, o other games į won more then 400£ still wagering, and in The midle of game big bass bonanza my Bonus 400 pounds just gone. Ive tryed to sirt it out by life chat customer service usseles said iš 50 wagering į said į understand but where they gone this 400 bunus moneys, they just replyed gavę a goid day and closed our conversation!!!!!!! Bloody scamer never recomend enyone

23 June 2025
Unprompted review
Rated 1 out of 5 stars

FALSE ADVERTISING OF FREE SPINS…

FALSE ADVERTISING OF FREE SPINS CONSTANTLY. LIVE CHAT WILL REQUEST SCREENSHOTS AND WHEN YOU WASTE YOUR TIME SENDING SCREENSHOTS STILL ZERO HELP. YOU WILL LOG INTO THE SO CALLED FREE SPINS GAMES CONSTANTLY AND CAN'T PLAY....
CONSTANTLY ERROR MESSAGES
BE WARNED AND AVOID!@@

5 June 2025
Unprompted review

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