MoneySavingExpert.com Reviews 

790
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were unhappy with their experience overall. Many people found advertised deals misleading, often resulting in higher costs or unexpected fees instead of savings. Customers frequently reported issues with customer service, receiving unhelpful stock replies, and encountered a glitchy website with non-functional links or form difficulties. However, some customers found the site provided helpful financial information, enabling them to save money or earn vouchers, and appreciated quick responses to specific queries. Conversely, a small portion of people felt they were bombarded with unwanted calls and emails after providing their contact details.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website, with many expressing disappointment and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing dissatisfaction with issues... See more

Customer communications

Customers had ambiguous experiences with contact, with many reporting difficulties reaching support or... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting unexpected charges, such as early... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers experiencing incorrect transactions... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies. Able to do directl... See more

Rated 1 out of 5 stars

Martin Lewis complains about scammers using his name, but then encourages people to use moneysavingexpert.com. The Cheap Energy Club run there doesn't work properly, the deals headlined in his newslet... See more

Rated 1 out of 5 stars

Awful. Switched from my British Gas v96 deal to collectiveNov26 after using the MSE price comparison website. Told me it would be cheaper ‘and the cheapest fix since 2021’. Turns out to be £12 a mon... See more

Rated 1 out of 5 stars

Very disappointed but not surprised to see MSE doubling down on their false claim that people who take part in their "Big Energy Switch" will be supported by MSE when things go wrong. Their claim... See more


Company details

  1. News Service

Written by the company

Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.


Contact info

1.9

Poor

TrustScore 2 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(790)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't believe his hype

This site is run as an affiliate site for one reason only. To make Martin Lewis wealthy.

Don't fall for the money saving rubbish. Originally the site was set up by him to do this, but it has morphed into something a lot more devious and sinister.

Stop falling for the repetitive hype of this site and the dodgy referral sites like Broadband Choices that never pay sign up bonuses.

24 June 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Kevin,

We've been in touch with Broadbandchoices and sent you an email today with some further information - the team at Broadbandchoices are looking into your query and will provide you with an update as soon as they hear back from the provider.

We're transparent on how MSE is financed, but importantly companies cannot pay to appear on the site and everything that is featured is on editorial merit. Further information can be found in our 'How this site is financed' article:

https://www.moneysavingexpert.com/site/moneysavingexpert-finance/

Regards,
MSE User Relations team

Rated 1 out of 5 stars

Thought I might listen to a expert and…

Thought I might listen to a expert and sign up with a1 investment site .bad mistake
Changed my mind
But still get hounded several times a day ...
My last caller said
Your number will not be deleted and it will continue.
Unfortunately I can't do much about people using his name to
But he can because he has a few million ....I believe you could but Don.t .
Infact I looked again and there he is on many sites ....
So I Don.t believe you
Just a quick update for you all if any one is reading this
I got it of you tube via the daily mirror showing it
Martin is showing a TV presenter what to do ...
Have a look
Because today at (1300hrs ) I have only had 5 calls .

13 June 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Martin,

This website isn't something MoneySavingExpert or Martin has endorsed. We're aware of emails and adverts online and on social media which depict Martin or MSE appearing to endorse investment sites, however I can assure you that these are in no way linked to us.

If you have provided your personal details to this company, you may want to report this to Action Fraud: https://www.actionfraud.police.uk/

I hope this information is helpful.

Thanks,
MSE User Relations team

Rated 5 out of 5 stars

Check information from so-called Money Savings Expert first. Don't TRUST them …

Thanks to Money Savings Expert who has restored my faith in their information.

I had previously written that I used to find the information they send useful and upon acting on them have been good. Unfortunately, the previous sentence is no Longer true. MSE, please don't use incentives and then in the small T&Cs claim that information provided may not be accurate. I trusted that the information and clicked on the link that your email provided on 09 April 2024 to apply for a Barclaycard that there was an incentive for £20 when spending £250 within 90 days. Having fulfilled the criteria, I now find that the information is FALSE. I checked with Barclaycard and found that there is no such incentive. Why does MSE advertise on behalf of Barclaycard? To me, it's a scam as I could have used my debit card to pay for the purchases instead of the Barclaycard and at least got a reward out of that.

11 June 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Say,

I'm sorry to hear of the trouble you've had. This Barclaycard deal was legitimate - the T&Cs can be found on the Barclaycard website here:

https://www.barclaycard.co.uk/personal/combo-exclusive-terms-and-conditions

If you've met the terms and still haven't received the cashback within 28 working days of meeting the criteria, please email voucherhelp@moneysavingexpert.com so we can raise this to our contacts.

Thanks,

MSE User Relations team

Rated 1 out of 5 stars

MSE recommends liars, cheats, scammers

I've previously found this site to be trustworthy and have used their advise many times, but have now stopped. For boiler and heating system cover, they recommend the biggest scammers, liars and cheats I have ever come across (Your Repair). They have Ts and Cs so cleverly written they can refuse to cover common problems, and it's very hard to end contracts and from messages I've received since my review of them, threaten vulnerable people with debt collector visits. I caught them lying to me and my plumber and they ended up compensating me but how MSE can recommend them I can only guess they pay enough to overlook the facts. But of course MSE recommend an alternative... but guess what? It's the same company operating with a different name (Hometree). Be really careful as MSE is clearly not as independent and genuine as they claim, and recommends these liars, cheats amd scammers! 🤔

5 May 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Mike,

Thanks for raising this with us, but sorry to hear of the trouble you've had with the company who provides your boiler cover.

Our focus is primarily on rates rather than service, however we monitor the feedback that we receive for all the providers listed on our site, and I will feed your thoughts back to our insurance editor to be aware of.

Thanks,
MSE User Relations team

Rated 1 out of 5 stars

I was looking to switch energy supplier…

I was looking to switch energy supplier since E-ON proved to be not only expensive, but also down right dangerous in more than one way (yes, you read right, dangerous). I went on MSE searching for a new energy provider. At first I was impressed as prices looked more competitive than on other websites. However, as I made my choice and clicked away ready to make big savings, I was redirected by the energy company to their own webpage, where the prices advertised vanished, and offers with double the money charge appeared. I left the site and resumed my search only to experience the same thing a further two times. In short, MSE is used by various energy suppliers to lure customers on to their own website with the promise of cheap rates, when in fact they only offer rates at at least double the rates they advertise on MSE. This made my search a lengthy, complicated and frustrating experience. What frustrate me the most is that I am awaiting my time searching, while being repeatedly deceived hour after hour, just becasue MSE can't be asked to check that companies advertising on their website a specific deal, actually donor the offer, rather than deceive potential customers. Yet I see Martin Lewis is constantly on Youtube or TV preaching all sorts. He said that he still works at MSE. Well then, less talking and more checking Martin! False advertising should NOT be allowed and facilitated!

The fact that MSE invests so much energy on this website trying to make MSE look good, instead of regularly checking its business and when things go wrong as the result of MSE's neglect of its own business, MSE tells me to do its job speaks volumes. No, MSE, I wont be sending you anything. I won't be waisting a second more on that shamble of a webpage, sorry. The audacity to tell me to do your job!

23 May 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Carol,

We'd like to look into this urgently - the rates that providers send to us should match the tariff rates that they offer on site, and we need to have these removed if they're no longer available.

Please can you send an email to EnergyClub@MoneySavingExpert.com with further information (e.g. the rates you've seen on MSE vs the rates on the supplier's website)?

Hope to hear from you soon.

Thanks,
MSE User Relations team

Rated 3 out of 5 stars

MSE no more as competitive

Have used it for years for insurances and found useful but lately it is becoming incompetitive and there are sites and companies outside MSE recommended, that provide much cheaper insurances. So has it had it's day?

13 May 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hello,

Thanks for taking the time to leave a review.

The MSE Compare+ Car Insurance tool was launched in 2022 and analyses the information you enter into the tool to provide benchmark quotes from MoneySuperMarket, along with personalised cost-cutting tips based on the information you give.

The tool also provides links to other places you should check for quotes, and we analyse these rates every month. We're not guaranteed to be the cheapest and we don't say that we are, but we hope that the unique tips we provide are helpful to users, alongside the benchmark quotes as a good starting point.

If you're often finding cheaper prices from other price comparison sites that we don't list in our guides, we'd love to hear from you so we can look into these further - please let us know by emailing furtherhelp@moneysavingexpert.com with details, and we'll share this information with our editorial team.

Thanks,
MSE User Relations team

Rated 3 out of 5 stars

Having used the MSE Credit Club service for a number of years, I’m glad to see they are no-longer work in partnership with Experian :-)

Human beings have a great capacity for wrongdoing. It’s an attribute that is unique in the world of life. We can and do make things worse, voluntarily, with full knowledge of what we are doing (as well as accidentally, and carelessly, and in a manner that is wilfully blind). – Jordan B. Peterson 2018

Due to my background in commercial IT and having worked for financial institutions, I’m fully aware of the need to pay attention to the data on my own credit file. As MoneySavingExpert provided me with access to the data on my Experian file on a monthly basis for FREE, I signed up for the service over six years ago.

Whilst companies can have glossy web-sites and provide plenty of information in FAQ pages, it doesn’t mean that’s the service consumers are actually going to receive!

Experian clearly exploited the fact they are the largest of the Credit Reference Agencies, and as such the partnership with MoneySavingExpert helped them to gain the opportunity to further abuse UK consumers by enticing them into the paid for service at £14.99 per month offering no real benefits to consumers whilst failing to follow the Financial Conduct Authority’s framework on how to conduct business within a regulated industry :-(

As Experian has allowed ScottishPower to abuse my credit file with a false default applied against myself as an Executor of the Estate, and the Legal Director at Experian has a complete lack of understanding of The Theft Act 1968, Section 17 False Accounting, whilst then getting an external solicitors practice to threaten me with liable action; then I’m so glad to see the end of this partnership.

Fingers crossed the NEW partnership with TransUnion will provide MSE Credit Club members with a useful service and one that over the coming months will introduce the option to print/save a full report will become available; especially useful for keeping better historical records of our own credit reports.

2 May 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi there,

Thanks for taking the time to leave a review.

We're excited for the new features we'll be able to implement on the relaunched Credit Club, and our developers are working hard to make tweaks based on the user feedback we're receiving.

Unfortunately, since Experian switched off the service that powers Credit Club, it no longer offers a free avenue to check both your credit report and score together, but these are available separately via Experian's free credit score account, and your statutory credit report.

Thanks,
MSE User Relations team

Rated 5 out of 5 stars

This site is brilliant

This site is brilliant, I personally have benefitted from the advice that is given on this site, it has not only saved me money but also helped me to make better use of my money, please keep up the good work.

9 May 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Debra,

Thanks for taking the time to leave a review!

We're really pleased to hear that you've been able to make a saving and stay informed using our site. Please keep in touch with us and let us know if there's anything we can help with.

Thanks,
MSE User Relations team

Rated 1 out of 5 stars

No way to delete your account

No way to delete your account. No help on the website on how to do it. Search on Delete and you get nothing. All I want to do is delete/close my account on this website and I have no choice but to send an email and it to be dealt with by a real person. Slow and manual. Why not a simple possibility to delete your account yourself? Strange and controlling.

****** UPDATE *******

The email I received told me that no one will read my email because they are such a popular site they get 100,000's emails and so Martin certainly won't reply either.

Now what?

6 May 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hello,

So that we can provide the correct steps for deleting your account, please can you contact the team for the account you're looking to close:

Credit Club: creditclub@moneysavingexpert.com
Cheap Energy Club: energyclub@moneysavingexpert.com
MSE app: appsupport@moneysavingexpert.com
Forum: forumteam@moneysavingexpert.com

Hope to hear from you soon.

Thanks,
MSE User Relations team

Rated 1 out of 5 stars

I have been conned using the platform…

I have been conned using the platform for car insurance
Promissed £50 and received NOTHING
Sent comllaint and Nothing
They just conned me and ni one talk to
Call me 07736616411
Michael

24 April 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Michael,

The MSE Compare+ Car Insurance tool is powered by MoneySupermarket. It offers two perks, but neither of these includes a £50 voucher.

The two perks that MoneySupermarket offers are SuperSaveClub and Price Promise.

SuperSaveClub: Buy annual car insurance and you can join this club, which gives you a 12-month Free Days Out pass. Plus, you'll get a gift card of up to £15 for each subsequent qualifying product purchase you make through MoneySupermarket.

Price promise: If you buy car insurance, then find a cheaper like-for-like policy with the same insurer (either direct or via another comparison site), MoneySupermarket refunds the difference plus a £20 gift card.

If you've got any queries about these perks, please email rewards@moneysupermarket.com.

Alternatively, if you think you may have used a different car insurance comparison site that we link to from our site, please email voucherhelp@moneysavingexpert.com with further information (site used, insurer you purchased the policy with etc) and we'll do our best to look into it.

Please note, your review is public and can be viewed by everyone, so you may want to update it to remove your mobile number.

Thanks,
MSE User Relations team

Rated 1 out of 5 stars

I’ve received a text from this company…

I’ve received a text from this company saying I’ve applied for something when I haven’t 🤬 This was in regards to company listed on thread not MSE

19 April 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Julie Ann,

We don't send any texts, so we'd like to look into this further as it is concerning.

Can you please send an email titled "TrustPilot" to FurtherHelp@MoneySavingExpert.com with a screenshot of the text you've received?

Hope to hear from you soon.

Many thanks,
MSE User Relations team

Rated 1 out of 5 stars

My post on Free Legionella Test for Landlords was rejected

I posted a post on how Landlords can save money on Legionella Tetsing by using the "Legionella Checks & Compliance App" and do the Legionella Assessment themselves for FREE

It was in no way a promotion, but a money saving tip.
They removed my post and sent me an email saying I am not a verified merchant :D

That should say it all. They only seem to work with Verified (people willing to pay commissions)

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Cannot be trusted

I am glad to see that many others share the view of this corrupt site that push products of banks that perform underhand tactics and steal people's money. Also I see a reply on here from a moneysavingexpert employee saying they have a post of how you can complain about the Financial Ombudsman Service. There is nothing you can do about the corrupt Financial Ombudsman Service. All you can do is complain about the service you have received and because they set their own standards they will never be found at fault as long as they send a reply within three months they can do whatever they want which is why Financial providers are treating customers so badly. Martin Lewis and the Moneysavingexpert have completely lost my trust and I hope others wake up to this websites promotion of banks that are not saving customers money and are actually stealing customers money. Martin Lewis should change the name of his site to money stealing expert.

2 April 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi David,

Thanks for taking the time to get in touch with us.

Our site is used by many millions of users each month, so I'm afraid that it isn't possible for Martin or ourselves to provide individual advice based on your own personal circumstances.

We don't provide any recommendations or advice - our aim is to produce MoneySaving guides that inform our readers of as many options available as possible and our focus is on cost not service. Everything that appears on the site and in the weekly email is down to its editorial merit. But we're sorry to hear you have had this experience and we do monitor the feedback for any company on our site, so we appreciate you letting us know.

You may wish to read about How This Site Is Financed for a more in depth explanation.

If you have a complaint you’d like to raise with a specific company, you can use Resolver (a free and easy complaints site which MoneySavingExpert works with).

MoneySavingExpert isn’t able to play a role in your complaint and so unfortunately we're not able to forward this for you, but hope this helps.

Rated 1 out of 5 stars

Cashplus bank have failed to release my…

Cashplus bank have failed to release my salary payment under the guise of security checks. Received a text saying it would ( not could) take 24 hours. I called and the call handler was unhelpful. Its clear this company are deliberately holding on to my money. 24 hours ended yesterday at 21.30, still do not have access to my salary, leading to missed payments. Will close account ASAP.

28 March 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Jill,

Thanks for getting in touch and sharing your feedback.

I've passed this across to our team, and we may look into this further in future.

I hope this helps.

Rated 1 out of 5 stars

Scammers and sleazy...

Martin the "Messiah " hammering the government energy companies,and dishing everyone and everything, giving dodgy advice, yet the website is full of adds for all the so called nasties, he says to stay clear of...you couldn't make it up...

19 March 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Pete,

Thanks for your message.

We don't run adverts on MoneySavingExpert; we don't allow any form of advertising, and companies can't pay to appear on the site. Everything that appears on the site is down to editorial merit.

For full information on how our site is financed, please read our article: https://www.moneysavingexpert.com/site/moneysavingexpert-finance/

Many thanks,
MSE User Relations team

Rated 5 out of 5 stars

Love the site and the forum

Love the site and the forum, usually my first stop for anything money saving related. Some of the best tools and ideas I've found via MSE.

Really like their comparison blogs, and thoroughly appreciated their first time buyers information.

11 March 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Sandra,

Thank you very much for sharing your review!

We're really happy to hear that you enjoy using the site. We're working really hard to make it even better, so please keep in touch and letting us know what you think!

Thanks,
MSE User Relations team

Rated 1 out of 5 stars

AVOID AT ALL COST

6 March 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Glenn,

If you have any issues with the site, we'd like to look into and address these. Please email FurtherHelp@MoneySavingExpert.com with the email subject "TrustPilot" with further information.

Thank you,
MSE User Relations Team

Rated 1 out of 5 stars

DONT KNOW WHY THIS GUY DOES NOT GET A…

DONT KNOW WHY THIS GUY DOES NOT GET A RED FACE EVERY TIME HE MENTIONS THE OMBUDSMAN
CLEARLY DOES NOT READ TRUSTPILOT,FALSE
INFO,HE SHOULD BE REPORTED FOR WRONG INFO
AS OMBUDSMAN NOT FIT FOR PURPOSE,AS HE IS
SPOUTING STATS,WHATS THE OMBUDSMAN SUCCESS RATE OF UPHOLDING COMPLAINTS
DONT HOLD YOUR BREATHE.

2 March 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi,

Thanks for your feedback. We have further information on site regarding what you can do if you're unhappy with an Ombudsman's decision:

https://www.moneysavingexpert.com/reclaim/fight-back-fos/#unhappy

Kind regards,
MSE User Relations Team

Rated 3 out of 5 stars

Credit Club

Although I can't speak to all of MoneySavingExpert.com's services, their Credit Club' gave me my Experian score. It is 102 points lower than my score on Experian's actual site. I have no idea if they want you to see your score as lower to offer 'help'... but that is flagrantly disingenuous information. I do not trust the company on anything based on that information.

13 February 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Zonker,

The credit score is provided to us by Experian, but there are a few reasons why your score may differ.

If you could send an email to CreditClub@MoneySavingExpert.com with your registered email address, we can make sure your account is up-to-date and provide some further details on why your score may be different to other Experian services.

Many thanks,
MSE User Relations team

Rated 1 out of 5 stars

What a complete waste of time

What a complete waste of time. home insurance renewals all from this website, not one came in under £3000 and to give some context the most expensive and comprehensive on other comparisons sites like for like or better were £2000 less! Never again. Martin Lewis and his band of merry moneysavingexperts need to get real

7 February 2024
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Paul,

MoneySavingExpert doesn't provide home insurance quotes. We have a guide that provides tips on getting cheaper home insurance, and links to several different price comparison websites, but we don't provide any quotes:

https://www.moneysavingexpert.com/insurance/home-insurance/

Thanks,
MSE User Relations team

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