Momentum Warranties Reviews 

7,613
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,248 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly and knowledgeable staff for providing clear information, excellent guidance, and patient support during vehicle and warranty renewals. Reviewers consistently highlight the exceptionally smooth, entirely hassle-free process, noting that company representatives are polite, professional, and always available to answer any questions. However, some customers also noted deep frustration regarding persistent communication attempts, excessive follow-up phone calls, and frustrating delays when processing necessary garage repairs. A small group of reviewers experienced specific issues regarding warranty coverage limitations, reporting difficulties with claim rejections and unexpected policy restrictions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently polite,... See more

Warranty

Reviewers mention ambiguous feedback about warranty, as experiences with the service vary significantly.... See more

Service

Clients share positive opinions on service, highlighting how easy and seamless it is to renew policies and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the overall process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service so far , got 6 months free from dealer, and great offer to extend at a good price. It remains to be seen how they perform should I need to claim, but I had a warranty with them some yea... See more

Company replied

Rated 5 out of 5 stars

Very professional. Really had a good experience with Van supermarket. Michael was brilliant, nothing was too much trouble, Bradley was equally brilliant. Set everything up for tax & registering us as... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ross, very helpful and polite, would definitely recommend Momentum, for your warranty. Took out extended 12 month warranty. Very good price for my Newley purchased VWT6 Vivante Campervan.

Company replied

Rated 5 out of 5 stars

Had a very good experience talking with Josh about extending my warranty for a further 12 months. Price was absolutely excellent and he was extremely pleasant to deal with. Would very happily recommen... See more

Company replied


Company details

  1. Auto Insurance Agency

Written by the company

Momentum Warranties Limited is a leading supplier of warranty products for franchised and used car dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(7,613)

1,193 reviews in the last 12 months

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Rated 5 out of 5 stars

Ross was very helpful

Ross was very helpful

14 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Paul,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Brilliant talked me through everything…

Brilliant talked me through everything clear and precise ive had several cars and used
Momentum on them all fast and friendly service

14 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

We are thrilled to hear that you are happy with the warranty applied to vehicle. We are pleased you found the explanation clear, and easy to understand. The staff at Momentum pride themselves on providing a fantastic service for all our customers.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Spoke to a gentleman Steve who was

Spoke to a gentleman Steve who was, friendly, informative and professional, answered all my questions, great service

13 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

Thank you for your excellent 5-star review.

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.

Regards, Momentum

Rated 5 out of 5 stars

Very easy to set up

13 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Antony,

We are delighted to hear that you found our process quick and easy to set up.

Thank you for your excellent review.

Regards, Momentum

Rated 4 out of 5 stars

Easy and efficient process to date

Easy and efficient process to date. No complaints.

12 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Marleen,

Thank you for your review!

We are really pleased to hear that you had an easy and hassle-free experience with us. We always aim to make the process as smooth and straightforward as possible, so it is great to know we met your expectations. We truly appreciate your review!

Regards, Momentum

Rated 5 out of 5 stars

Great

Great, Very easy

12 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Neil,

Thank you for your review!

We are really pleased to hear that you had an easy and hassle-free experience with us. We always aim to make the process as smooth and straightforward as possible, so it is great to know we met your expectations. We truly appreciate your review!

Regards, Momentum

Rated 5 out of 5 stars

Efficient and friendly staff

Efficient and friendly staff, very knowledgeable and extemely helpful

11 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Linda,

Our helpful and friendly team at Momentum pride themselves on our customer services. We are very pleased to receive your positive feedback. It is great to know that you are happy with the service that you received, and that you found our process simple, easy and efficient.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 4 out of 5 stars

Arranged a viewing of mini

Arranged a viewing of mini
No problems
Friendly service
Everything went smoothly

11 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

Thank you for your lovely review!

We are delighted to hear that you had such an amazing experience when viewing your vehicle from your selling dealer. It is wonderful to know that the process was smooth and comfortable, and that the service you received met your expectations.

Regards, Momentum

Rated 5 out of 5 stars

Couldn’t have had a better customer…

Couldn’t have had a better customer experience, 5 stars

10 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi David,

Thank you for your fantastic 5-star review.

It is great to know that you are pleased with the warranty and the cover applied to your vehicle. We are delighted to hear that you are very pleased with the service that we provided for you, and it is great to know that you are satisfied with our process.

Regards, Momentum

Rated 5 out of 5 stars

Just what I was looking for .

Just what I was looking for to cover my new car. Communication and service excellent.

10 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Paul,

Thank you for your fantastic 5-star review.

It is great to know that you are pleased with the warranty and the cover applied to your vehicle. We are delighted to hear that you are very pleased with the service that we provided for you, and it is great to know that you are satisfied with our process.

Regards, Momentum

Rated 5 out of 5 stars

Great service so far !

Great service so far , got 6 months free from dealer, and great offer to extend at a good price. It remains to be seen how they perform should I need to claim, but I had a warranty with them some years back and it was no nonsense when I needed it, hence no hesitation using them again.
Got help from Chris at customer services today setting it all up, he was very helpful.

9 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Jason,

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle, and that the cover gives you a piece of mind. Chris will be thrilled to know that you were pleased with the service that he provided for you. Our team at Momentum strive to ensure that our customers receive the best level of customer service.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 1 out of 5 stars

Another claim company that uses every…

Another claim company that uses every excuse in the book to not pay a claim. Your first or few months maybe free if you buy a second hand car, dont bother paying the extra to extend it. Very friendly emails to the point where you supply all the information then they'll pull the rug from under you and use any excuse to not pay. Absolute wast of oxygen. Avoid
For momentum. Warranty ref number VPX19804780

9 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Kawasaki,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

Rated 4 out of 5 stars

Once connected

Once connected, activation was very easy.

9 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

We are delighted to hear that you found our process quick and easy to set up.

Thank you for your excellent review.

Regards, Momentum

Rated 5 out of 5 stars

Steve phoned at a time that suited me…

Steve phoned at a time that suited me very helpfull and made everything clear as to what my warranty would cover very polite and helpfull when asked a question. definitely recommend this company for car warranty

7 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

Thank you for your excellent 5-star review.

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.

Regards, Momentum

Rated 1 out of 5 stars

Do not trust Momentum

Do not trust momentum; they will not honour their promises.
I bought a 10 year old Corsa with 25,000 miles on the clock, which came with a 6 month Plan 2 Momentum Warranty. The car was driving well with no issues, and I have driven a further 2,000 miles in the last 4 months. Two weeks ago, with no prior indication of slipping clutch etc, while out driving, the car would not go into gear and therefore, was undriveable and could not be moved. Googling suggested to try to put the car into gear with the engine off which worked, and this indicated a clutch issue. I contacted Momentum as my warranty said that it covered "major faults like engine, clutch and gear box failure.." Immediately, they tried to suggest that I had been driving incorrectly by riding the clutch and it was not a sudden failure. I am very experienced driving manual vehicles of all sizes, and do not ride the clutch and I was surprised that a car with so few miles would have a clutch failure.
I took the car to a reputable and helpful garage. Momentum would not authorise the work until the garage had dissembled the clutch to diagnose the issue. Even after verification from the garage that the car would not drive, multiple photographs of evidence and further evidence from the mechanics, Momentum refused to contribute to the repair, saying that it was not a sudden failure, instead was 'wear and tear'.
I involved the car dealer who sold me the car. In his discussions with Momentum, it became apparent that they would not support my claim as they did not feel that my dealer gives them sufficient business as he is a sole trader. Nothing to do with me or my car issue. Unfortunately, I seem to be collateral damage and have been left with a bill of over £1000 to replace a clutch.
If you are looking for a warranty, look elsewhere than Momentum.

25 June 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Lulu,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

Rated 5 out of 5 stars

It's good to have peace of mind that…

It's good to have peace of mind that your new car is covered with warranty for not a lot of money

4 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi James,

Thank you for your fantastic 5-star review.

It is great to hear that you renewed your warranty with us and to know that you are happy with the warranty and the cover applied to your vehicle. It is great to know that you found our cover comprehensive and gives you a peace of mind.

Regards, Momentum

Rated 5 out of 5 stars

I wanted to have piece of mind with my…

I wanted to have piece of mind with my car and Ross made the process very easy for me he explained everything to me in words I could understand he wasn't pushy at all definitely recommend

6 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Susan,
Thank you very much for taking the time to leave us a review.
We are delighted to hear about your fantastic experience and about the excellent service provided to you by Ross. He will be delighted to hear you feedback.
Regards, Momentum

Rated 5 out of 5 stars

Very helpful staff explaining…

Very helpful staff explaining everything needed to know would definitely recommend

3 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Thomas,

It is great to hear about your excellent experience when contacting us. We are thrilled to know that you are very pleased with the service that he provided for you, and to know that we were able to answer any queries that you may have had regarding the warranty. The fantastic team at Momentum pride themselves on providing a high-quality level of customer service.

Thank you for your fantastic review.

Regards, Momentum

Rated 3 out of 5 stars

Spoke to

Spoke to
Someone who dealt with issue promptly

3 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Anthony,

It is great to hear about your excellent experience when contacting us. We are thrilled to know that you are very pleased with the service that he provided for you, and to know that we were able to answer any queries that you may have had regarding the warranty. The fantastic team at Momentum pride themselves on providing a high-quality level of customer service.

Thank you for your fantastic review.

Regards, Momentum

Rated 5 out of 5 stars

Dealt with both ROSS AND CHRIS on the…

Dealt with both ROSS AND CHRIS on the phone and both were very helpful and professional and answered any questions I had with clarity.

Quick and easy service

3 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Marianne,

We are very pleased to know that you had an excellent experience with Ross and Chris at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

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